IT Support Dashboard
IT Helpdesk Dashboard

FAQ

  1. Can user details be pre-populated when the form starts? Yes, absolutely.  You can pre-populate user details such as name, email, title, department into the form.
  2. Can the tickets be assigned to a group of people instead of individuals? Yes, tickets can be assigned to a group or multiple individuals. Rules can be set to assign dynamically if someone is on holidays.
  3. Can users reply to a notification email to update an issue? Yes, they can simply reply to an automated email and this get update the ticket in the system and resume the workflow.
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IT Support / Helpdesk Template

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Today’s IT departments face countless issues raised by users on a daily basis. They can be anything from “I forgot my password”, “My internet is slow”, “My computer is slow”, “Opps! I deleted my files” to “Can’t connect to printer”. Dealing with these over and over again without any standard system, creates frustration and difficulties in tracking and communicating for any IT team.

Technology is here to help organisations to solve these challenges. However while adopting a new technology to help you, you should not be limited to what off-the-shelf software solutions can offer. Every organisation operates in its own way. Operations evolve as the company grows, people move across departments and requirements change due to the market changes.

A solution you are adopting today should be able to evolve with you tomorrow… Grow when you grow and adjust to your current and future challenges.

IT helpdesk

We designed this IT support/helpdesk template to serve you as a starting point and saves you time. It simplifies end-user support with an automated workflow allowing teams to resolve helpdesk tickets quickly and efficiently by automating routine tasks and providing transparency. Reporting dashboard that comes with the template enables IT support team to track, prioritize support tickets in a queue and solve them rapidly.

This workflow template provides you a single platform to help, answer, track and solve problems of end-users. It can manage entire ticket life cycle, from capturing issue details to automating routine tasks and sending notifications. It can also handle integration to your current IT systems such as SharePoint, AD, 0365, Oracle to retrieve and syncronise information.

IT departments who adopt to workflow automation, achieve efficiency, reduce workload and increase productivity to provide better service levels.

Don’t forget to explore Kianda template store when you sign up and check out all other templates designed to help you get started.

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Check out more IT workflow templates:
Change Request Management to keep IT all running smoothly
Security Incident Management for full control and visibility

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