Cyber Security Incident Response

Security-incident-management-dashboard

Cyber security incident can come with high costs and damages to an organisation who is not prepared for them.

In their simplest way, they can cause downtime, impact business productivity and damage the employee or customer experience. Security is only as effective as the response it generates.  An incident that is not responded to in a timely manner can expose your organisation to many issues.

Security Incident Reporting
Cyber Security Incident Response

When organisations implement right strategies to cope with these incidents, they achieve faster detection and investigation process. With a well-structured incident management process, even in critical and emergency situations organisations can achieve better results while minimizing possible damages.

By having a structured and formalised process in place to respond to internal and external information security incidents demonstrates that you are taking corporate and legal responsibilities seriously.  This positive security position ensures that your organisation can deal with security incidents quickly, efficiently and effectively.

5 Benefits of having a structured cyber security incident response plan:

  •  1) The rapid and accurate assessment of security incidents and the most appropriate response
  • 2)  Shortened recovery times to incidents
  • 3)  Minimised business disruption
  • 4)  Ensures that your organisation complies with local legal, regulatory and industry requirements
  • 5)  Accurate reporting and statistics to continuously improve the security of the information

Automating this process helps you to manage, record and analyse security warnings or incidents while giving you a clear view of the issues and how they are resolved.

The notification or identification that an cyber security incident is occurring can happen in many different ways. Two main of these are;

1) Automatically from specific devices such as an alert from a firewall, automatic review of system or security log files on network. These systems can then notify a mailbox. Kianda platform scans the mailbox and when there is an alert, platform starts the workflow automatically to notify required people and take certain actions.

2) Staff noticing unusual or suspicious activity on the computer system and raising an report via the Kianda platform. This flow starts with a staff raising a security incident when there is a risk of data or security. Following this, system immediately sends alerts to the responsible departments to act upon it. The reason of the incidents, threats or violations, can be distinguished by staff providing required details.

Reporting dashboard provided with this application, gives you visibility of detailed analytics to aid tracking of the current issues in the system.

You can tailor this workflow application easily to meet your organisation’s unique requirements.  Kianda provides a NO-CODE development interface, meaning you don’t need to have programming skills to create spot-on apps.

Don’t forget to explore Kianda App Store when you sign up and check out other apps designed to help you get started.

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Change Request Management Workflow Template

IT Support / Helpdesk Template

IT Support / Helpdesk

IT Support Dashboard

Get started with IT support helpdesk right away!

Today’s IT departments face countless issues raised by users on a daily basis. They can be anything from “I forgot my password”, “My internet is slow”, “My computer is slow”, “Opps! I deleted my files” to “Can’t connect to printer”. Dealing with these over and over again without any standard system, creates frustration and difficulties in tracking and communicating for any IT team.

Technology is here to help organisations to solve these challenges. However while adopting a new technology to help you, you should not be limited to what off-the-shelf software solutions can offer. Every organisation operates in its own way. Operations evolve as the company grows, people move across departments and requirements change due to the market changes.

A solution you are adopting today should be able to evolve with you tomorrow… Grow when you grow and adjust to your current and future challenges.

IT helpdesk

We designed this IT support helpdesk template to serve you as a starting point and save you time. It simplifies end-user support with an automated workflow allowing teams to resolve helpdesk tickets quickly and efficiently by automating routine tasks and providing transparency. Reporting dashboard that comes with the template enables IT support team to track, prioritize support tickets in a queue and solve them rapidly.

This workflow template provides you a single platform to help, answer, track and solve problems of end-users. It can manage entire ticket life cycle, from capturing issue details to automating routine tasks and sending notifications. It can also handle integration to your current IT systems such as SharePoint, AD, 0365, Oracle to retrieve and syncronise information.

IT departments who adopt to workflow automation, achieve efficiency, reduce workload and increase productivity to provide better service levels.

Don’t forget to explore Kianda template store when you sign up and check out all other templates designed to help you get started.

Get started with this template now!

Get this template

Check out more IT service desk solutions:
Change Request Management to keep IT all running smoothly
Security Incident Management for full control and visibility

Employee Onboarding Process

HR Employee onbaording dashboard - min

Get started with Employee Onboarding Process and welcome new hires PAPERLESS!

Eliminate the need for papers and emails rapidly by setting up your digital onboarding process that covers sending job offer to new hire, new hire accepting it, capturing their data, manager approvals and digital signatures.

This workflow will help you effectively manage onboarding process. It will allow HR team members and new hire to collaborate in a single place.

Also, you will be able to capture and store new hire personal data GPDR complaint. Automated workflows with Kianda is in compliance with GDPR regulations as it reduces risks while handling sensitive data across different departments.

An employee must be aware of workplace rules, policies and procedures before or shortly after they start. If this is ignored or left too late, an organisation can face risks and damages to their business.

Admin tasks that are required for HR teams to effectively manage re-employment, onboarding and induction are often repeated for each new hire over and over again.

This gets more complicated and worrisome when you don’t have an easy solution available to automate some of these repetitive tasks. An automated process assures the step-by-step tasks are efficiently carried out, a standard way is being followed for each new hire and valuable time is not wasted.

“You don’t want to be one of those companies that is not prepared for the new hire and let them down in their first day”.


Employee onboarding template

This important process should not be time-consuming, should be more manageable and smoother.

With Kianda onboarding process you will be manage the entire workflow from beginning to end via single platform connected to your back-end systems.

Workflow starts with HR capturing candidate details and Kianda updating current IT systems with these details, then it continues with assigning tasks to managers for approvals, IT team for providing devices and right access and so on.

It also can be expanded to send an anonymous form to the new hire to capture their digital signature for contracts (Kianda also provides easy integration to DocuSign or you can use Kianda digital signature feature). This would allow capturing new hire information such as bank information, next of kin and making sure that new hire has read and signed critical company policies before they start in the company.

Overall the workflow template contains forms (steps) assigned to each department or individuals involved in the process, facilitating the communications between team members and the new hire, allowing them to interact, digitally sign and collaborate.

In addition, onboarding process comes with personalised reporting dashboard that provides an overview of the progress including how many requests have been completed, how many are in progress and what are the bottlenecks.

Don’t forget to explore Kianda Template Store when you sign up and check out all other HR workflows designed to help you get started.

Get started with this template now!

Get the template


Check out more HR workflow templates:

Easy-to-manage Travel Request Form
Say goodbye to papers with Holiday Request Form
Performance reviews are not hassle any more with Performance Review Workflow 

Workflow automation software Kianda sponsors European SharePoint Conference – as featured in The Record Technology Magazine

Kianda BPMWe talked about our Kianda journey to date to The Record Technology Magazine and about our sponsorship in the upcoming European SharePoint Conference #ESPC18.

Workflow automation software Kianda was launched in 2017 in European SharePoint Conference in Dublin.

“We are thrilled that, since our launch last year, more than 5,000 enterprise users are now building cutting-edge digital process automation solutions across several industries using Kianda,” said Derya Sousa, the company’s co-founder and commercial director.

To read the full article click here Record Magazine

 

How to optimise Per Diem Management for Aviation

Aviation per diem management
Aviation per diem management

What is Per Diem anyway?

Per Diem means Per Day. It is also referred as daily allowance.

It is a particular measure of money an organisation provides for an individual, frequently a representative of the organisation, to cover everyday costs when travelling for work. A per diem can incorporate part or the majority of the costs acquired. Most companies pay the government rate, which is based on the cost of living in the location being visited.

In aviation, it is usually available to a pilot, flight attendant, crew member or office staff who are travelling for business. It is the reimbursement for his or her meals and incidental expenses. Every airline pays differently per diem rates.

Read – How an aviation company streamlined their HR and Finance processes

One method is employees request the actual cost of meals, lodging, and incidental travel costs may be deducted, subject to certain limitations, providing the invoices and receipts. The other method is the allowance method, which employee is only required to be able to prove where they were, and that they were travelling as a requirement of their work. Generally, in the aviation industry, most employees and independent contractors use the allowance.

How to optimise per diem management

A per diem request workflow designed with a process automation platform like Kianda Forms provides a single platform for flight personnel or office staff to make a request before or after they travel.

This automated process empowers personnel to do their per diem calculations and request as quickly and easily as possible. It is presented as a simple digital form where employees can consult what is available to them.

They can submit their request even when they are off-line during a flight.

Employees can easily reach the information they need and submit their requests without any delays or unnecessary email communications. Information related to the submissions can be stored in the company’s existing data systems so that this all can be tracked ensuring regulations and compliances.

If you are planning to streamline your organisation’s per diem management and eliminate the errors to bring consistency then talk to us.

Discover how Kianda Forms can allow you to achieve great results and take your operations to the next level within Aviation industry.

Kianda aims to streamline business process – as featured in The Irish Times

Kianda
Kianda

We are thrilled to be featured in The Irish Times Business today.  Our founders explained how Kianda differs from other BPM (Business Process Management) platforms and how it can bring in-house control to organisations over their IT solutions and help them bring efficiency in their operations.

“There is some debate as to whether Albert Einstein actually defined insanity as doing the same thing over and over and expecting a different result, but the sentiment certainly struck a chord with tech entrepreneur and software developer Osvaldo Sousa, who spent 17 years pounding the same ground building similar automated process solutions for different companies.

In July 2016 Sousa and his wife, Derya, (an IT consultant), decided to pool their skills and develop a solution that consigned this constant reinvention to history. They set up business process management and automation company Kianda, and have spent the last two years developing a cloud-based platform that enables users to easily build forms and workflows to streamline complex business operations.”

To read the full article click here Irish Times

 

 

See how automated workflow can help your organisation to improve workplace productivity

Kianda
Kianda process and workflow automation software

Repetitive tasks are the biggest motivation killers in workplaces. Who likes to do the same daily task, over and over again?

Motivation is the important element in ensuring productivity. When we are dealing with monotonous routines, we easily get bored and lose our enthusiasm to complete challenging tasks.

One effective way of motivating staff is through engagement. For better engagement and contribution their time needs to be freed to let them do more valuable work.

How do we free up time to do more valuable work?

A workflow automation solution can bring productivity and efficiency to a workplace. It eliminates repetitive, manual and paper-based tasks. It transforms manual operations into automated digital forms and workflows, cutting down the human error and increasing productivity.

Helping businesses to compete in this increasingly digital world is one of the key focus of workflow automation. From simple to complex workflows can be automated with a few clicks.

This will allow staff to get more valuable work done and reduce the amount of time and money spent on unnecessary tasks.

Where you can benefit from workflow automation

Human Resources

If your HR department is dealing with paper-based documents, unnecessary phone calls and emails when a new hire starts, then it is a good time to start looking for a workflow automation solution to eliminate unnecessary paperwork and repetitive tasks performed for each hire.

In a way, this will allow you to cut down these manual tasks, let HR do their work and new hire be more welcomed when everything is well organised before they start.

Customer Services Solution

Customer Services

Take Customer Service department, agents spend more time on trying to access IT systems and ringing departments for resolutions than the time they spend on a call to help solve a customer problem.

This is a common scenario that causes long waiting times. One of the most important aspects of customer services is time. Information must be easily accessible to agents so that they can answer customer queries in a rapid way.

An automation solution like Kianda can improve customer service operations by delivering one single platform to allow users to access information from multiple IT systems rapidly and log customer queries into the system while reducing waiting times.

With a streamlined process for handling customer queries and complaints, call centre staff can be more effective and productivity can be increases.

Marketing and Sales

Scenario for Marketing and Sales department is not too different. Workflow automation can improve the efficiency of marketing and sales teams. Marketing teams commonly use different applications to access the information needed to do their jobs for lead management, trade show materials, advertisements, website content approvals and more.

All of these tasks can be centralised on a single platform to enable full visibility and rapid outcomes, while making marketing sales operations move faster and easier.

It doesn’t matter whether you are a small business or a big one, if your employees are happy with their jobs, their productivity will increase, and that’s exactly what you need to help your business grow.

Automated workflows diminish busywork, leaving the employee to tackle work that is most important to the job.

When it comes to achieving digital workplace goals, for the best results, sometimes the hardest thing is not choosing the right workflow automation solution, it is getting the solution to do what your business uniquely needs.

A process workflow automation solution like Kianda can adjust to your needs, giving you control over your IT solutions.

It can bring productivity to a workplace while eliminating repetitive, and paper-based tasks. With Kianda’s NO-CODE workflow development approach, anyone in your organisation can easily develop IT solutions without technical expertise.

If you would like to learn more about Kianda, request your demo today.

Kianda BPM presented by Osvaldo Sousa won the pitching competition

Kianda

In the Shark Tank Pitching Competition, The LINC March 6th 2018

Kianda BPM presented by Osvaldo Sousa was the overall winner of the ‘In the Shark Tank’ pitching competition as part of Local Enterprise Week Fingal at the LINC Centre in IT Blanchardstown.

Start-up entrepreneurs faced up to the panel of business experts, the audience of entrepreneurs & the clock. They delivered impressive pitches & fielded a range of searching questions. This was followed by a Q&A session with the audience.

“Delighted to be the overall winner of the ‘In the shark tank’ pitching competition with our fast-growing technology Kianda BPM, as part of Local Enterprise Week 2018. commented Osvaldo.

How I moved my invoicing from spreadsheets to a few clicks solution in just a half day

Easy invoicing solution
Easy invoicing

Start-ups and small to medium size companies will love what I am about to tell.

Is month-end invoicing a huge source of stress for you? Rather than spending time on triple checking the calculations, daily rates, customer addresses and so on, you could be doing something more valuable like spending more time with your family or cleaning your car which has become unbearable lately.

If you are lost in spreadsheets every month, struggling to remember accounts of last month, you are not the only one. Inconsistency on your invoice numbers and descriptions due to the lack of visibility and automation is very common. Errors like these are inevitable as a result of being human and of course trying to prioritise a million things at the same time.

Maybe you are planning to look for accounting solutions but you are just getting started and can’t afford an accountant or you have started long ago but prefer to keep accounting internally or maybe like me, you are outsourcing your accounting but prefer to prepare customer invoices yourself. After all, it is crucial for any business to have visibility of their cash flow.

I have just the solution for you.

This is how I automated my month-end invoicing in just a half day using Kianda BPM (process management and automation platform) from invoice generation to automated customer follow-ups.

1- Design a simple form to capture invoice details and generate a PDF

Starting with Kianda is easy, designing a new form could take only a few minutes, one or two steps you are good to go.

In Kianda NO-CODE designer, anyone can develop workflow solutions. You simply drag and drop fields from a predefined menu to your new form. Fields like ‘Invoice Date’, ‘Invoice Due Date’, ‘Customer PO’, ‘Reference number’, ‘List of customers’ and more. Once you select a customer, all the details of the customer such as address details, email and daily rate get all pre-populated into fields without you worrying if they are correct or not.

The good thing is that you don’t need to have a data source for this, you can manage all of this within Kianda.

 

You can also design your invoice template with your logo, address, and invoice details directly within Microsoft Word, then use it as your base template to generate your invoice.

2- Send automated emails to your customers as elegant as you wish

Wouldn’t it be more professional, if you send your invoices from an automated email to your customers? You can put together an email template in Kianda and re-use as many times as you wish, letting you save tons of time on writing the same emails every month.

With a click of a button, you can send your invoices attached to these email templates to your customers.

3- Dashboards for review and follow-up

Kianda comes with easy-to-customise dashboards, where you can see a list of invoices and documents attached to each of them. You can view monthly cashflows, year-end totals, filter these by a customer or by unpaid invoices and more. Kianda can remind you when an invoice is due so that you don’t get your follow-ups delayed. It can even do automated follow-ups for the unpaid invoices on your behalf.

This will give you a full control of your accounts with maximum flexibility and without spending much of your resources.

 

4- Now you are operating like a million-dollar business

Organising financials even at the early stages will always be an advantage when things start moving faster than you expect and you regret not taking this as serious as you should have.

Depending on your business, you will decide what’s the best system for you. If spreadsheets method works for you, then go for it. If you want to use technology to keep track of your financial activity then start with an automation solution like Kianda, in a very short time, you will be set up.

Even though you are a small company there is nothing to stop you from operating like a million-dollar business.

workflow automation success
Workflow automation success

You will be able to automate not only invoicing but many other simple or complex tasks you might be doing manually such as Time-keeping, PO request, Expense claims, and Customer support queries. With minimum time investment, you can easily organize your financials.

Contact me today, I would be more than happy to talk to you and give you a quick demo of what you can do with Kianda BPM.

Kianda BPM was launched in European SharePoint, Office 365 & Azure Conference in Dublin

SharePoint European ESPC18
SharePoint European ESPC18

TeraDev  was delighted to be one of the Silver Sponsors for the 2017 European SharePoint, Office 365 & Azure Conference held in the CCD Dublin, November 13-16.
It was great to be partnering with such a prestigious event that gathers SharePoint, Office 365 & Azure experts from around the world in one European location for the largest conference of its kind.

During the conference, TeraDev launched Kianda – a Unique Business Process Automation Platform with great capabilities. A single powerful workflow automation tool enabling the creation of unlimited forms and workflows. Bringing digital process automation without limits.

Overall it was a very good opportunity for us to meet attendees, partners and network peers across Europe. Thank you all who showed great interest in our BPM platform Kianda and we are looking forward to next year’s conference.

If you would like to learn more about Kianda BPM please contact us on info@kianda.com and we can schedule a live demo for you to unlock what you can achieve with Kianda.

Business process automation
Business process automation

5 common HR scenarios where Business Process Management solution can be a great benefit

HR process automation
Human resources management

Recruiting, leave requests, appraisals, approvals and employee feedback are some of the workflows typical human resources (HR) department deals with. All of these HR workflows involve multiple department approvals, system entries, communication channels and documents making it lengthy and expensive in terms of resources and effort.

In addition to this, it is very common that employees don’t follow established operating procedures and complete required tasks as opposed to how they are supposed to complete them, leaving the organisation with unstructured and ad-hoc task management.

Automating these processes can increase productivity, cut costs significantly and eliminate bottlenecks by making these scenarios easy to manage. Continue reading “5 common HR scenarios where Business Process Management solution can be a great benefit”

How you can streamline an HR Employee Onboarding Process

HR system
HR system

Onboarding of new employees takes up a large amount of time of an HR department. It has many aspects to consider; paperwork to process, approvals to set up, documents to gather, training to provide, appraisal meetings to organise and so on. Tasks to be carried out involve not only HR department but also other departments; HR deals with compliance, IT deals with how to get equipment up and running and managers with expectations. Sometimes tasks need to be carried in parallel, sometimes one after another. Continue reading “How you can streamline an HR Employee Onboarding Process”

Digital Transformation will lead you to success

Embrace digital business transformation

Digital transformation is the accelerating transformation of business activities, workflows, processes and models to fully leverage the changes and opportunities of the latest digital technologies. It is digitizing organisation’s business processes, improving technological foundations, seamlessly integrating with providers and as a result reducing the costs and improving significantly customer experience. Continue reading “Digital Transformation will lead you to success”