Relieve administrative burden of employee absence throughout COVID-19

Tackle employee absence and leave requests

Employee absence management is a cumbersome task when handled across paper-based documents, spreadsheets and emails.

Using these methods is lengthy, time-consuming and prone to human error.

With that in mind, the spread of COVID-19 has made employee absence management even more agonizing. That is, for administrative staff, HR managers and even employees. And, it is only expected to get worse. 

Leave requests and employee absences spike during COVID-19 Pandemic

employee absent

The global spread of the Coronavirus has amounted huge pressures on professional as well as personal lives.

Many employees have faced a new working environment with their office in their homes. On the other hand, some employees have had limited options regarding working from home or working at all.

Millions of people across the world have been directly affected by COVID-19 from contracting the deadly virus. Deeming them medically unfit to work, ill-related absences have risen. Not to mention, the amount of people waiting to be tested and in self-isolation, also unable to work. 

In addition, occupational roles that require physical presence unfortunately cannot implement working from home. Because of this, many workers have had no other choice but to avail of annual leave or temporary time-off. That is, under specified circumstances.

For example, many front-line staff depend on childcare facilities in order to go to work. With restrictions in place and no creches or schools open,  significant amounts of essential workers have had to stay at home. This has created both shortages of staff, as well as a substantial increase of leave requests.

Administrators and HR managers have had to bear with these demands as a consequence of employees being directly and indirectly affected by the virus.

On top of these causes of employee absences, there are general leave requests. For example, maternity and paternity leave, bereavement leave, sick leave unrelated to COVID-19 and others. 

Leave dedicated to holidays or vacations is usually the most common type of annual leave. However, with various restrictions across the world, employees are ‘saving’ their annual leave days. 

Leave requests expected to plummet after COVID-19 restrictions are lifted

Worldwide, most mass gatherings, events and holidays have been cancelled. And, regardless, many countries have legally obliged people to stay indoors unless they are out for essential travel. 

With nowhere to go and nobody to see, people have no essential reason to take annual leave for pleasure purposes.

Looking forward to overcoming the Pandemic, employees are optimistic about a sunny getaway before the year is up. This is expected to have a knock-on effect for business operations in two ways.

1) Overflowing of leave requests, giving administrators and HR managers additional paperwork.

2) Shortages of staff if approved, depending on managers approval.

Employers are becoming overwhelmed with possibility of employees submitting requests for the same time periods. Hence, it is important to utilise the most appropriate system to manage employee absences and leave requests.

work overloadTo be specific, organisations using paper-based systems is going to make the leave requests an even more complex process.

Also, the deferral of annual leave in bulk will create an additional problem for companies if approved. The lack of employees post COVID-19 will inevitably strain business operations. 

 

With a robust leave management system, you can prepare for employee absences. In short, managers can track and monitor how many employees are absent to ensure there is enough workers to sustain business.

Digital transformation is reconstructing how companies carry out business processes.

In particular, digital transformation can convert leave management from a laborious, painful task, to an easy, efficient digital process. That is, with business process automation tools, such as workflow software.


Streamline leave and absence management with digital leave request process

Paper documents and spreadsheets are considerably the main tools used to handle employee leave requests and absences. While these methods can get the job done, they soak up a great deal of employee time.

Before a request even receives approval, administrators need to fill out a form and assign it to several people across other departments. And, manually submitting documents makes collaboration harder to achieve.

It is important for employee leave requests and absences to reach all relevant people involved. And to do so, quickly. Ideally, accepting or approving requests works best when done instantly after receiving them.

However, sometimes this is simply not possible. Managers need to make sure that there are enough employees to sustain business as usual. In addition, using paper forms for annual leave or absences is certainly not reliable.

Paper documents can easily get lost, the form could have a mistake or wrong information or it could land on the wrong persons desk. Similarly, a digital file could also end up in the wrong folder on a PC or sent to the wrong email address.

Human error is inevitable. You might have highly skilled and intelligent staff, but these are simple and common mistakes that are easy to make.

Because of these issues, the approval process is pro-longed and requests can pile up. As a result, the task becomes difficult and confusing. On the other hand, with the correct tools, managing leave and absences can be a breeze. 

A manager needs to be in a position to react fast to prevent bottlenecks and delays in approvals. 

Business process automation platform can swiftly transform leave requests from a paper-based system to a digital process. With a digital leave management system, employers can better manage employee leave requests and absences. 


Overall benefits of automating management of employee leave and absences

These key features of digital leave request form will ease the process for administrators, managers and HR teams. But, that’s not all, there are overall benefits to the efficiency of your business.

1- Customisable dashboards

With customisable built-in dashboard, managers can track and monitor numbers of requests and approvals. In short, the dashboard provides a transparent overview of the number of employees that are on leave or absent. As a result of improved visibility, HR teams and managers can make better decisions when carrying out approvals.  

2- Request modifications

Managers can even request employees to modify their request if necessary. The manager might suggest altering the date. This reduces lack of required staff or employee shortages, allowing business operations to sustain.

3- Scheduled reminders

Automated emails are sent to the manager if approvals or rejections are not completed on time. This allows teams to not let any requests go unnoticed and prevents delays and a build-up of requests. Because of this, administrators don’t get an uncontrollable overload of work. As well, employees are better satisfied as they are not waiting around for approvals or answers. 

4- Calculate annual leave days

The digital holiday/leave request form automatically calculates employees remaining days of annual leave. Therefore, there is no need for either an employee to keep track of their annual leave days. Managers also don’t need to manually keep a record by tracking, calculating and inputting data into spread sheets and so on. 


Why you should use a workflow software for employee leave management

Managing leave and absences using traditional methods is laborious and drains resources such as time, money and technically human resources. By dedicating so much time to this process, it costs your business money that can be saved. 

On the other hand, using workflow software to streamline employee leave requests and handle absences can bring efficiency to your business. All three factors, time, money and human resources can be retained by implementing a digital solution. 

The COVID-19 epidemic postponed many holidays and vacations for people around the world. But, normality will return soon. Meaning, employees will be eager to getaway once restrictions are lifted. 


Kianda’s digital leave request form will allow you to eliminate risk of human error and speed up the entire process.

Prepare for your employee’s leave requests. Avoid the administrative burden by transforming your employee leave management system with Kianda no-code workflow software. 

Want to see what Kianda can do for you?

Request your live demo today!

 


Derya SousaAuthor: Derya Sousa COO of Kianda Technologies 
Helping companies to operate paperless, delivering custom business applications rapidly with no-code digital process automation platform Kianda.

 

Related articles:

Remote working: Why digital business process is the key enabler for working from home

Make your holiday request form an easy to manage digital process

 

Why you need to have a Ticketing Helpdesk for Remote Working Teams

enhancing remote working teams with ticketing app

Ticketing helpdesk is not only useful for customer support. But, also for improving employee collaboration for better business outcomes and faster resolution. To successfully conduct cross-functional business processes, co-working is fundamental.

On that note, effective communication between departments is more crucial now, than ever before. 

The rapid spread of COVID-19 has forced remote working strategies in place, ready or not.

As a result, many organisations are on the look-out for ways to improve internal communications. More importantly, to boost employee performance. That is, for teams to efficiently work from home.

Ticketing helpdesk is put into effect in order to enhance employee collaboration. 

What is a ticketing helpdesk?

Collaboration across different functions of a business requires useful methods of communication. Without the appropriate level of co-working, productivity will ultimately be affected. Hence, work standards can and should be maintained when employees are working from home.

helpdesk supportA helpdesk is used to aid support and provide information between relevant users. As well as that, to ultimately implement resolutions. For instance, employees requiring information from HR departments or IT teams look for quick responses to their needs.

Ticketing is used to manage, track and prioritize internal inquiries between employees. With a ticketing helpdesk, employees can receive, process and respond to each other.

When employees are working together on a particular project or process, individual inputs are required. Many business processes involve workers from cross departments. For example, Finance Teams working with HR to determine the budget for hiring new employees. Or, Sales teams collaborating with Marketing Teams.  

When issues arise throughout these processes, support is needed. An internal ticketing helpdesk easily provides a platform to manage these issues and their resolutions. 


COVID-19 has increased the need to efficiently manage collaboration for remote teams

man working from homeThe COVID-19 Pandemic has been the forceful driver of newly remote working teams. Because of this, many organisations have involuntarily executed remote working.

Interacting across messaging platforms, emails and online meetings have become significant for remote teams. However, they are not sufficient and can be time consuming. For instance, information can get lost between message conversations. So, if you need to search for it and, or you need to take extra notes, your options are limited.

Implementing potent methods of communication is essential to a functioning remote working strategy.

Many organisations are directing towards digital solution such as ticketing helpdesk. That is, to better manage their remote teams. As well, to gain full visibility over their operations.

Today, digitalisation is long-standing.

Companies have already undergone or are currently enduring digital transformations. To clarify, the change to a digital workplace amounts huge benefits to businesses.

With that being said, COVID-19 is accelerating the move to all things digital. Simply, remote working is easy to achieve when you take advantage of provided digital solutions.

From HR and Finance, to Marketing and Sales, process automation scales up productivity. Digital transformation can help your team to successfully work from home.

Digital process automation can transform a ticketing helpdesk into an easy-to-use digital app

It is usually assumed that ticketing helpdesk is only applicable for IT or customer support. However, most people are now working remotely. Hence, internal support is essential to carry out business processes. 

Organisations are increasingly moving beyond messaging apps to more sufficient apps. For example, a robust ticketing system. 

With the power of automation, you won’t have to worry about missing tasks or issues caused by using messaging apps.

Providing a support system for cross-departments interactions is essential to increase productivity and efficiency within an organisation. And with a ticketing helpdesk app, your teams can collaborate efficiently. 

Use Kianda ticketing app for faster resolutions and better collaboration. 


Benefits of using a Ticketing Helpdesk App 

1. Better communication

collaborationInformation can easily get lost or convoluted when located in email threads or messaging apps. Consequently, the initial conversation becomes pointless and a waste of time. As well as that, same issues could be raised numerous times. Two employees working independently could be responding to the exact same question. And this, automatically wastes time. With ticketing, the information can be easily recorded. As well, communication can occur all in a single platform. This reduces duplication of requested support and improves collaboration. In turn, productivity increases.

2. Improved organisation and structure

balancing scalesSimilarly, hidden material in conversations can be difficult to find. This makes it impossible to prioritize queries. By missing important queries, major issues can easily arise. On the other hand, a ticketing system compiles tickets based on levels of urgency. That way, you can monitor the status of an issue and prioritize requests. As a result, resolution times are faster and issues don’t slip through the cracks.  

3. Solves problems

solving problemsWithout a competent system in structure, problems can increasingly go unsolved. From this, major bottlenecks in business processes can occur. This is simply due to one problem getting absorbed into a pile of many. A helpdesk solves problems in accordance with their importance. In other words, issues that need to be solved by tomorrow are ironed out today. 

4. Time and cost savings

saving time is saving moneyUsing messaging apps and email threads to collaborate is time consuming. And time is money. As a consequence, it becomes more expensive to carry out particular processes. Examples of this are, extra costs dedicated for the length of time a process takes. Also, more required costs for additional workers to conduct operations.  A support system such as a helpdesk can significantly reduce costs. By reducing the amount of time or number of people to carry out business processes, expenses will naturally decrease.

A digital ticketing helpdesk that is user-friendly allows you to track, manage and prioritize tickets. All the while making sure users don’t turn to messaging apps and cause important issues slip away. As a result, collaboration becomes more focused, organised, effective and efficient. 


Start using Kianda Ticketing App for faster resolution times and easier collaboration

Enable efficient collaboration between your remote teams with process automation. A ticketing helpdesk can scale productivity for your team. And can do so, while working from home.

Kianda is a true NO-CODE platform. We empower business users to transform how they carry out business processes on a daily basis. 

For more info, visit Kianda.com and sign up to our newsletter!


Osvaldo SousaAbout Author:
Osvaldo Sousa – Enterprise collaboration and Digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.

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Digital Sustainability – Process Automation Creates A Green Office

Sustainable office

Introducing digital sustainability into the workplace plays a key role in corporate social responsibility.

Digital process automation can help your organisation reduce carbon footprint. Moreover, it can contribute to the environmental sustainability of the eco-system, as it reduces many forms of pollution. 

Across the globe, in just 40 years, 1 billion hectares of forest areas have been cut down.

Today, deforestation areas are equivalent to the size of Europe.

Among other reasons, deforestation has a vital role in the production of paper.

Paper is useful but also extremely wasteful. 

Consequently, people and businesses need to take action. Advanced technologies create a space for people and businesses to introduce sustainable initiatives. 

To become more environmental friendly, organisations are transforming into a digital workplace.

Technology and digital transformation significantly aid digital sustainability. Above all, companies can promote corporate social responsibility as they meet their goals in a more ethical manner.

What is Digital Sustainability?

Digital Sustainability refers to how a company adopts sustainable business initiatives into the workplace through technological investments. 

Adopting technology into company practices has become a necessity in the corporate world. Simply because technology highly drives productivity and in turn, profitability. That being said, corporate leaders are looking for more holistic ways to carry out business processes.

With the help of technology, companies are seeking environmental justice

By participating in greener activities, we can commit to making a positive impact on our global environment.

Why you should ditch paper and introduce digital and sustainable initiatives 

Environmental-pollution

A lack of sustainable initiatives will continue to harm the eco-system. Consequently from paper manufacturing, our global environment suffers from air, water, soil and land pollution. 

And that is not to mention disposals and paper-waste.

The pulp and paper industry rely heavily on deforestation as a source for raw materials.

More than one hundred million hectares of forests are cut down to supply the pulp and paper industry.

Cutting down trees is the beginning of the production cycle in the paper and pulp industry. Once carved, they are burned, releasing carbon dioxide (CO2) into the atmosphere. 

During manufacturing, nitrogen oxides (NOx) and sulfer oxides (SOxare also emitted. Consequently, global warming occurs and people can suffer long-term health effects.

In addition, deforestation endangers natural habitats and species that lived in the forests.

On another note, the pulp and paper industry uses more water for production than any other industry.

It takes 10 litres of water to make one single A4 page.

That is not all, 40% of waste in landfills is from paper. Wastewater from paper and pulp mills contain solids, dissolved organic matter and inorganic materials such as chlorates and composites of metal.

Do you use a lot of paper? And are you ready to make a change?

Think about how much harm is done from paper-use in your office alone. More importantly, consider how much you can help with a paperless, green office.


Paper-based processes are expensive and they consume a lot of employees’ time

Many organisations are still using paper-based documents to carry out business processes. 

Handling business processes using paper is expensive and it soaks up a lot of employees’ time. As well as that, errors can be easily made. This then results in extra use of paper along with disposals.

paper-based-documents

Paper is used in multiple departments if not all, across businesses. For instance, HR, Finance, Purchasing and R&D manage a lot of processes using paper-based documents. 

Vast majority of organisations that still use paper simply do it out of convenience. 

Certainly, more and more companies are adopting sustainable business initiatives to combat paper-use in the workplace. 

Even job seekers pay attention to corporate cultural values such as green practices. Therefore, they tend to search for employers that do take this into consideration. That is, equal values and beliefs regarding sustainable initiatives.

Simply put, green initiatives are good for the environment and good for your brand. Hence the increasing numbers of businesses enforcing green actions into the workplace. 

In addition, sustainable business initiatives using technology are more efficient in terms of cost, time and productivity. 

Digital processes are more efficient and they bring agility to organisations

Typical digital business processes include approvals such as ticketing, leave requests, employee onboarding, incident reporting, procurement, po approval, invoicing and so on. 

All of these business processes can be easily automated with process automation workflow software. 

Managing and tracking performance will be easier with a built-in personalized dashboard. Further, the overall process will be more efficient from start to finish.

Due to digitally performing tasks, employees can even work remotely. In terms of a crisis, such as the global spread of COVID-19, working from home has become the only option for some.

Let’s have a look at digital sustainability and how it can help you.


Digital sustainability creates a green office environment and improves efficiency

Think about how much paper is used in your office. As well as that, think about how many of those pages are disposed.

Adopting process automation will allow you to completely eliminate paper from your organisation. By doing so, your business does not need to buy, use or dispose of paper. Instantly, there will be a reduction in carbon footprint.

Engaging in environmental friendly initiatives in the workplace, go a long way to conserving the global environment.

In addition, using technology to do so, can derive many internal benefits.

Manually carrying out the same repetitive tasks can get quite boring.

When they are managed across paper it is time-consuming, costly and prone to errors. Moreover, communication can be hard to achieve. For instance, when staff are collaborating using paper-based documents it can easily get complicated. 

Using workflow software, processes can be streamlined. Access can be given to relevant departments if necessary. 

As a result, collaboration is significantly improved and the process can be completed within a single place. 

Process automation enables business tasks to be completed in a digital platform, enhancing transparency and visibility. For example, each staff member with access can see consistent updates. This enables the process to run more smoothly and at a faster pace.

Therefore, errors are reduced, less time is consumed and consequently, productivity increases.

Digital sustainability contributes to a greener global environment Save-the-environment

When one organisation adopts sustainable business initiatives, it helps the global environment. However, when many organisations adopt sustainable business initiatives, it significantly helps the global environment. 

Therefore, your organisation unquestionably contributes. For example, those engaging in sustainable initiatives are all striving to reach the same end goal. That is, TO SAVE THE PLANET.

If less offices require paper to carry out business processes, demand will weaken in the paper and pulp industry.

Subsequently, supply will decrease meaning more forest areas will be conserved. As a result, gas emissions such as Carbon Dioxide (CO2) will reduce. 

Furthermore, fewer natural habits and species will be endangered. And there will be a reduction in wastewater from paper and pulp mills.

Preservation of forest land by eliminating paper will make a difference!

Go green! Introduce digital initiatives into your workplace with Kianda platform

Paper can be so hazardous to the world, to people and other species. With that said, digital sustainability provides a solution. A digital workplace can substantially improve the condition of the environment.

Reduce air, water, soil and land pollution by eliminating paper in your organisation.

Go paperless today!


Kianda transforms business processes from paper into digital, completely eliminating the need for paper.

Manual, paper processes are prone to errors, delays and lack visibility, especially when collaborating across departments.

Easily build digital forms and workflows to streamline business processes with Kianda platform.

With paperless solutions, you can store data, not documents, while optimising collaboration between your teams. In addition, you can ultimately manage tasks in real-time and review progress with personalised dashboards. This can all be achieved from your browser, tablet or mobile device at any given time.

Start your digital transformation today by automating your digital processes with Kianda platform.

For more info, visit Kianda.com don’t forget to sign up to our newsletter!


Ashley HennessyAuthor: Ashley Hennessy Marketing Executive at Kianda Technologies 
Helping companies to operate paperless, delivering custom business applications rapidly with no-code digital process automation platform Kianda.

Kianda is a business process automation platform that allows companies to digitalise and streamline their processes with easily built online forms and workflows.

 

Related articles:

Remote working: Why digital business process is the key enabler for working from home

5 Core Business Processes You Should Automate to Increase Agility

Remote working: Why digital business process is the key enabler for working from home

Remote working

Have you implemented ‘remote working’ as an option for employees yet?

Across the globe, more and more people and companies are taking an interest in remote working. This comes about for many reasons, one being the benefits of the digital workplace. Secondly, the global development and transmission of Covid-19 has forced employees to work from home.

The transition into a digital workplace focuses on using digital methods to carry out business processes. Digital tools such as workflow software are being widely used to optimise business processes.

These processes can be as simple as an approval workflow or as complex as a procurement process.

In a traditional workplace an approval process requires printing, signing and carrying papers from one desk to another.

On the other hand, with a workflow software this process can easily be turned into a digital one.  This makes the process accessible to anyone involved from wherever they are to progress its flow.

Transitioning into a digital workplace will help you eliminate paper, reduce costs and increase efficiency. Above all, it will help you to easily implement how to successfully work remotely.

Cloud-based platforms and business process automation have created more room for more remote workers. In other words, digitalisation has enabled more tasks to be performed without barriers such as communication.

On another note, having an option in place to work remotely can be beneficial for operations, if necessary.

Why is ‘working from home’ so popular?

Remote male workerThe rising emphasis in remote work comes about from both, internal and external factors. For instance, internally, people are aiming to achieve a better balance between work and personal life. On the other hand, external factors like the global spread of Covid-19 (Coronavirus) has forced people to work at home.

Certainly, it is important to have the option for remote working if in desperate need. Even if a company does not incorporate it permanently.

Most noteworthy, companies are viewing it as a crucial factor for their business continuity plan.

As the business process automation industry continues to grow, making digital business possible, so does ‘smart working’.

Have you included digital process automation in your business continuity plan?

Let’s look at why remote working and digital process automation are beneficial for business.


Remote working in the event of a crisis

External factors are the ones that sometimes we cannot see coming, but we should expect the unknown anyway. In other words, we should plan for a potential disruption.

By preparing a back-up plan, companies can then reduce the level of disturbance from said external factor(s). For example, arranging options for employees to access company systems remotely should be included in their plans.

CoronavirusPrepare for the worst, but hope for the best!

The spread of killer virus Covid-19 has seen pandemonium across the entire globe. It is creating a lot of anxiety for people worldwide.

Businesses are curious about how operations will be affected. More importantly, people are wondering how lives will be affected.

Due to rise in the coronavirus, companies are involving remote working in their contingency plans. 

Remote working for better quality of life

remote-workers

According to a recent article by Ireland’s National Public Service Broadcaster RTE , flexible work searches on jobs websites have risen by 196% in the last two years.

In addition, a lot of people feel that they are more productive working from home. That is to say, the positive impact remote working has on personal life can effectively influence output of the remote employee.


Digital business process is the key for an effective ‘remote working’ strategy

First of all, tasks must be carried out digitally to allow remote working.

Secondly, an employee must have all of the necessary digital and non-digital tools at home. That is, to be considered suitable for remote working.

There are numerous manual processes that businesses have automated. As it turns out, technological advancements have made it possible for remote working.

Human resource management involves quite a few lengthy processes. Similarly, financial teams also carry out time-consuming and repetitive tasks. Different departments must communicate and play their own role to complete the overall process.

Business process automation continues to optimise these type of dreadful but necessary tasks. Ultimately, making your life easier at work. In addition, automating tasks can completely eliminate the use for paper.

Don’t need paper for remote working!

Busy office with paperSustainability comes in many forms.

Automation of business processes eliminates the need for paper documents. This derives huge advantages for a company that carries out a lot of processes using paper.

Let’s look at what a paperless office can do for you

    1. More organisation – information stored digitally in single place
    2. Better communication between departments
    3. Improved collaboration from higher visibility and transparency 
    4. Costs reduce as buying and disposing of paper is no longer required
    5. Less consumption contributes to a sustainable environment 

As an example, a simple ticketing system can coordinate and scale up operations of remote teams. HR Team working remotely will have many tasks over the course of the day. Including replying to employee queries among other day-to-day activities.

With a ticketing system in place their work can be organised around tickets. Giving a better visibility of team performance and improvements that may be needed.

Other examples of core business processes to automate not only for remote working but also for increasing efficiency

Human resource management automation

1. Employee Onboarding

Paper, Excel sheets and emails automatically slow down the onboarding process.

Managing induction tasks and training of new hires digitally becomes more crucial, when staff are mostly working remotely.

Digital onboarding process is less time-consuming and more efficient.

2. Leave Request Form

A digital leave request form allows better tracking and management of employee absences. Because of this, managers can prepare by taking actions so that absences don’t affect operations.

For instance, hiring temporary staff becomes easier to manage when needed e.g. sick leave, maternity leave, holiday season.

In short, employees simply provide the details of their request and submit it. After that, managers are notified to review and approve/reject the request. And finally, it is recorded in a system where employees can view the balance of remaining annual leave.

3. Employee Appraisal

For the reason that a performance appraisal requires huge effort and time, they get put on the long finger.

Employee performance appraisal software allows collaboration between relevant departments to review employees performance. This enables better visibility and tracking becomes easier.

Digital finance processes to simplify ‘working from home’

1. Purchase Order Approvals

Digital PO approval process will help to enforce better structure on the purchasing process. As a result, managers will gain more control of purchasing products and services from requesting a PO to supplier payment.

By automating purchase order process, finances are managed more efficient. For instance, a structure will help avoid unexpected expenditure in accordance with its disappointing results.

2. Invoicing and Accounts Receivable

Issuing and tracking invoices soak up a lot of employee’s time and it is very easy to make mistakes. With that being said, mistakes are not acceptable as receivables are what keeps a business afloat!

Streamlining this process with a workflow software will automatically reduce mistakes and will speed up the process.

3. Procurement Process

Using a digital procurement system contributes to your paperless office. Keeps your documents in one place.

Procurement documents define contractual relationships, and automation helps to prevent important losses. Keeping all your contracts in the digital sphere.

Eliminate the errors and increase the efficiency of procurement process by building a digital process.


And remember, the more time it takes to complete these processes, the more they will cost. Likewise, the less time it takes to carry out such procedures, the less it will cost.

So, eliminate paper and save time and money by automating business processes. Overall, business operations will be more efficient and remote working will be simplified and made possible from anywhere!


Considering remote working as an option?

Start your digital business journey by automating business processes. Visit kianda.com for more info.


Derya SousaAuthor: Derya Sousa COO of Kianda Technologies 
Helping companies to operate paperless, delivering custom business applications rapidly with no-code digital process automation platform Kianda.

Kianda is a business process automation platform that allows companies to digitalise and streamline their processes with easily built online forms and workflows.

To discover how Kianda can help you, start your free trial today!

START YOUR FREE TRIAL


Related articles:

How to manage your Procurement Process efficiently to reduce costs and risks

5 common HR scenarios where Business Process Management solution can be a great benefit

5 Core Business Processes You Should Automate to Increase Agility

5 business processes to automate

It’s 2020. It’s time to adopt business process automation.

Repetitive tasks without process automation can easily become draining. However, they are critical for managing operations within an organization. 

Let us emphasize.

Today, leaders face multiple internal and external challenges. Hence why, it is important to be prepared, proactive and productive. Dynamic markets result in business managers facing changes such as competition and evolving technologies. So, to keep in line with competitors, technological advancements are highly useful.

Process automation has received great attention along with adoption in the last number of years. Moreover, many organisations view it as a necessity rather just a ‘nice to have’.

According to a recent report from Forrester, automation and AI are moving deeper into organizations. As a result, they are becoming the “very makeup and operations of the company”. 

But, why is process automation a growing trend?

Let us call a spade a spade. Every person at some stage in their working life comes across a particular task that they aren’t exactly excited about. These processes can generally consume a chunk of your time. Maybe they involve a lot of paper and slow down productivity.

Above all, we are aware that time is money and that wasted time means wasted money. So, lets explore 5 business processes to automate and how these tasks will then, be simple to manage. Certainly, workflow software will make your life a whole lot easier!


1. Onboarding process automation

In general, hiring a new employee involves lots of paper, plenty of emails and communication across other departments like HR. On the other hand, workflow software allows collaboration across departments. Even more, it eliminates the need for paper and multiple emails.

To put simply, you can send the job offer to the new hire and the new hire can accept it along with submitting their data. After that, approvals take place then the contract is automatically issued. Furthermore, digital signatures are captured and all the relevant departments’ tasks are distributed. This ensures that everything is ready before the new hire starts for a better first impression.

In short, the entire onboarding process from start to finish can be achieved. Most noteworthy, all in a single platform with workflow software.

2. Holiday request form 

Usually, employees request time off by filling out a paper form or sending emails. Once all of the information is written on the application, a manager then has to manually and digitally input the data. 

Emails are sent back and forward to HR, confirmation of status is next. You get the picture…

holiday-request-form
holiday-request-form

Again, time is being wasted that could be valuable elsewhere. 

A  digital holiday request form with Kianda platform allows you to manage and approve requests, all in the one place.

As well as that you can conveniently monitor and track them in a dashboard. 

3. Incident reporting

The main purpose of an incident report is to try to identify the cause of an incident or a near miss. By doing so, managers can take cautious actions to prevent re-occurrence in the future.

Incident reporting needs to be accurate and managed correctly. It’s no surprise that they are obvious business processes to automate. To be clear, using paper isn’t really a safe way to store valuable information. Therefore, recording and storing data safely will improve the overall quality of the process and the outcomes.

To clarify, a digital incident report automatically increases accuracy by storing data more efficiently. Easier tracking allows managers to quickly come up with measures to prevent future occurences.

4. IT help desk 

IT helpdesk
IT helpdesk

Without a structure put in place, IT teams can get very overwhelmed with queries from end-users.

More importantly, satisfaction won’t be achieved for end-users if IT support teams can’t deliver answers. So, to enhance the user experience, queries need to be addressed fast. 

The Kianda platform offers a ready-made IT help desk template that effectively supports end-users. In short, the automated workflow allows the IT team to track, prioritize tickets and solve them rapidly. 

5. Procurement process 

The flow of the procurement process entails quite a few steps which can easily slow things down, fast. For instance, if managed across excel sheets, paper documents and emails then effective communication maybe hindered. As a result, enabling frequent misconceptions in different stages of the procurement process. 

In other words, having multiple documents in numerous places compared to digital documents in one place speaks volumes. All appropriate users can have access to relevant documents if needed. For that reason, collaboration and communication flows better than ever.

Using a workflow software for the procurement process delivers transparency to all involved, from buyer to supplier. As a result of better communication, the procurement process runs more smoothly and quickly.

In addition, management of cost and spending becomes more visible, meaning that profitability can be tracked and improved.


Can you imagine the amount of costs and time that is saved by speeding up these processes?

Yes, a lot! 

As stated by Gartner, optimising existing business processes does not only focus on efficiency, but efficacy too. To be exact, optimisation of business operations increases productivity, reduces errors and has capabilities to avoid potential risks.

“By automating predictable, standardized processes, application leaders enable the business to focus its attention on the exceptions that still require a human touch” 

Automating Business Operations to Scale Your Digital Business, Gartner (2019)

In other words, by saving a lot of time you can devote more attention to other aspects of the business. Perhaps, an area that you could never give enough time to, even though you probably should have. 

Further, reducing costs can symbolise many opportunities for the business. Firstly, it can reflect an increase in profitability as there are less operating costs which means saving money. On the other hand, it can be spent elsewhere maybe for R&D, new employees or could be for expansion. Whatever the case may be, saving costs is always a plus.


Ready to save a lot of time and costs, improve productivity and eliminate paper?

Visit kianda.com for more info!

Author: Osvaldo Sousa

Osvaldo is the CEO of Kianda Technologies with almost 2 decades of experience in the IT industry has developed many successful solutions across a broad range of technologies. He is the subject matter expert in digital workplace collaboration solutions.

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