Why you should embrace no-code application development to create custom enterprise apps for SAP

no-code-SAP-enterprise-apps
Osvaldo Sousa – CEO of Kianda

No-code development is here to accelerate SAP application development.

In this modern era, every company is a software company. It’s almost impossible to achieve your business objectives without a collection of enterprise tools to support internal functions.

As a result, many businesses use SAP. A platform for enterprise resource planning (ERP) to facilitate effective data processing and information flow across organisations.

However, it can be costly. Both in time and money to work with some of the SAP assets and make changes quickly and efficiently. Because of their complexity, SAP business workflows can be a little challenging to comprehend, extract the most value from data and improve process efficiency.

Thus, many businesses either solely rely on their IT department. Or, outsource third party vendors which can be time-consuming and expensive.

Fortunately, no-code development has come to the rescue. It brings IT and the business together, facilitating rapid implementations without the need to outsource or with limited resources.

No-code application development platforms fill the gap between IT and business. They empower the business user to create SAP business enterprise apps. As well, they deliver better SAP experience effortlessly, and ultimately become the citizen developers.

Furthermore, the business can now focus on solving other pressing issues rather than struggle with non-agile enterprise apps development timelines.

According to the Gartner’s The Future of Apps Must Include Citizen Development report , “Business units increasingly control their own application development efforts, of which citizen development will play a crucial role in the future of apps. By 2023, the number of active citizen developers at large enterprises will be at least four times the number of professional developers.

What Is A No-code Platform?

No-code platforms such as Kianda provide an agile way to build enterprise software through methods of using prebuilt functions, controls via a drag and drop interface, without the need for prior coding knowledge.

Instead of creating your layout from scratch with code, you typically drag and drop application components, connect to predefined actions and connect to your data sources and therefore create an app. With no-code development, users don’t need any traditional programming knowledge to build an app successfully.

They closely resemble low-code development platforms as they are both designed to ease the application development process. Both have increased in popularity in recent times. Mainly, due to an increase in mobile workforce and scarce availability of resources and software developers.

No-code apps with native capability to connect to SAP, make building SAP enterprise apps possible without the need for expensive outsourced labour. Reduced maintenance, reduced risk on your SAP infrastructure, reduced pressure on the IT department, just pure productivity and hopefully some fun.

Companies can, thus, save money and time using no-code development platforms to create custom SAP enterprise apps inhouse. This way, users can easily access data stored in SAP and other business-critical systems. In turn, promoting rapid and better business decisions.

No code platforms are supposed to help you make all the enterprise apps that you can think for. A skill previously reserved for software developers.

Additionally, they generally have features that allow for testing, experimenting, prototyping and deployment.

How Does a No-code Development Platform Work?

When developing software, programmers typically create lines of code to build the functionality and capabilities required of a given app. This process requires the developers to have an in-depth knowledge of programming.

No code development platforms take care of the intricate coding work and instead provide users with visuals they can efficiently use. Using drag and drop features (that are lines of the code), anyone with an idea can create powerful enterprise apps to create the desired business workflow.

No-code Vs. Low-code. What Is the Difference?

There is a common misconception that these two are interchangeable terms. Many analysts even consider no-code part of the low-code market. Both stem from earlier Rapid Application Development (RAD) tools such as Excel and Microsoft Access that enabled business users to execute various development tasks.

However, these tools required users to have a comprehensive understanding of the organisation’s apps and their development environment to create enterprise apps successfully. They both come with functional limitations and lack of ability to create modern user interfaces.

On the other hand, no code and low-code tools are easy to use and require no real understanding of software development in general. They are flexible in a way that you can create end-to-end business processes deployed in modern user interfaces.

Nevertheless, when you go searching for these two in the market, you will find that there is a distinct difference. While no-code platforms address industry-specific functions, low-code platforms require some assistance from in-house developers. That is, to make the needed changes.

In other words, no-code platforms target knowledge workers, business analysts with little or no coding experience. While low-code solutions require some level of coding knowledge.

No-code-app-development-team
No-code application development team

Therefore; no-code development platforms are best for SAP enterprise apps. They are typically used to manage the creation of business enterprise apps that run critical processes in the organisation.

With a no-code platform that is flexibile you can manage the creation of bespoke enterprise apps that are critical and complex processes in the organisation.

A flexible no-code platform ideally should offer a drag and drop interface and allow non-developers to create applications. Also, it should integrate with the business databases to qualify as a no-code development platform.

What are the Benefits of Using No-code Solutions for SAP Business Process Automation?

SAP is powerful but it is complex. Custom business applications built for SAP can help enterprises navigate the complexity to get the most out of their SAP data. However, programming to build custom SAP workflows is expensive and time-consuming. That is, for both IT and business.

No-code platforms can be the right solution. They make it possible to simplify and extend SAP functions cost-effectively.

They aim to empower non-technical users to build fully functional applications and automate their SAP enterprise apps to run the business like a pro.

With no-code development you can look forward to your organisation meeting the rapid state of digital transformation demands with optimised SAP business process automation.

Increased SAP User Adoption

No-code SAP apps increase user adoption by providing modern and intuitive user experience. Simply removing the complexities that make SAP challenging to use.

This enables users to work with data that may be stored in SAP without having to go into SAP and navigate through several screens.

Increased productivity and efficiency

Since no-code platforms are needed, building SAP enterprise apps is much faster. Furthermore, the IT department isn’t stuck with tasks from every other department. In which, gives them time to address more crucial matters at hand.

4 Benefits of Using No-code Solutions: increased productivity and efficiency, cost-effective, easy to integrate and change and better agility
Benefits of no-code solutions for SAP

What previously used to take forever to implement can now be implemented in a matter of hours or minutes.

No code solutions also promote transparency and cross-team collaboration between business leaders and IT teams. As anyone without coding experience can follow and understand what is happening in real-time, nothing gets lost in translation. Business analysts, SAP functional consultants and engineers alike can get involved in the SAP enterprise app development process.

Cost-effective

Developing apps from scratch can be expensive. Long gone are the days when business used to look for a skilled team of developers to kickstart an automation workflow for the organisation. Today, you can opt for no-code platforms for your SAP business process automation.

Easy to integrate and change

The main problem with traditional hand-coding is its rigidity. Changing or editing a code is a little complicated and can’t be done immediately. With no-code, integrations are pretty handy, and changes are ready in a matter of minutes without the need of SAP re-deployment.

Furthermore, they are easy to use, have zero complications and compatible with almost every type of device-perfect for leveraging your SAP investment in an efficient and cost-effective way.

Better business agility

An important feature with no-coding workflow platforms is that most development is possible via a drag and drop interface. With no-code development, it’s no longer just about coding. But, more about the automated process that significantly saves on time by getting you started with your workflow.

As there are many no-code development platforms in the market, it can be difficult for companies to know where to start. Below are factors to consider when choosing a no-code software vendor to accelerate and streamline your SAP application development.

What to Look for When Choosing A No-code Software Vendor for SAP Application Development

Ease of use

No-code platforms should be effortless for a non-specialist to use. Complex solutions beat the whole purpose of opting for no-code development platforms for SAP business process automation.

Cost

Building a new application from scratch can be both cumbersome and expensive. Besides, you may need to outsource exorbitant-priced programmers to help out every time.

Therefore, while opting for a no-code solution for your developing SAP enterprise apps, you should choose cost effective solutions. That said, it never hurts to consider those offering a free demo or trial.

Or a Proof of Concept can go a long way when it comes to making the right decision. This way, you don’t have to make an outright purchase.

Security

You might be thinking no-code / low-code platforms accelerate delivery of enterprise apps, but are they secure?

More and more enterprises are adopting low-code / no-code development products. And, relying on them for managing their applications that hold sensitive corporate and customer data.

It is important to choose a platform that has security is in its core. In fact, no-code platforms can be more secure than those built with more traditional programming methods. No-code or low-code vendor you pick should take on major responsibilities for securing their platform.

Also, they should give enough flexibility when it comes to internal user security access levels as well. When integrating with third party systems, you must have the ability to stay within the security parameters established by each system. You should also be able to build applications with auditing and tracking capabilities. Simply, to ensure all data movement conforms to governance protocols.

Pre-built templates

Templates significantly increase productivity. Platforms with pre-built templates are a plus as they serve as a starting point for SAP enterprise apps creation and development.

Third-party integrations

Make sure the solution supports creating complex workflows that span multiple departments, systems, data sources and processes.

Third-party integration capability allows the product to cope and adapt to the continually changing landscape of software solutions. Hence, opt for no-code vendors that support third-party integration. Not only for SAP but also other IT systems you use for application development.

Cloud or On-premise deployment

In this technological age, it makes more sense for tech solutions to be cloud-based. In addition to giving you an added security, cloud deployment speeds up things like a breeze.

However your organisation might have restrictions and certain rules when it comes to recruiting third party systems. A no-code platform that has capability of running on cloud or on-premise will give you the flexibility you need.

Choosing the right no-code development platform for self-service SAP enterprise apps creation is no easy task. It involves good level of searching, trial and errors to arrive at the perfect option.

Kianda no-code development platform is one of the choices you can make to build robust and budget-friendly SAP enterprise apps to take your business a notch higher.

Talk to us today discover@kianda.com and learn how we can help you to streamline your SAP application development!

Osvaldo Sousa

About Author:
Osvaldo Sousa  No-code digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.

No code platforms drive innovation and empower business users

no-code-platforms-empowering-users

Why are no code development platforms emerging?

There is a rising demand for generating more software in today’s business world, but a limited number of skilled people who can create software. No code platforms are emerging because they’re much easier to learn compared to coding.

No code development concept has positively changed how organisations conduct business operations.

Simply, by helping them to transition to an agile development strategy.

If you are in IT department or the person who is responsible for digital strategies within your organisation, you know how hard it can be dealing with many requests from business. Or, how long it can take to deploy a simple software to meet internal or customer requirements.

There is absolutely an easier and agile way to manage these requests.

First and foremost, the ability to create enterprise apps using no code business process automation tools allows you to automate laborious and repetitive tasks. 

However, there is a distinctive difference that determines whether your business can create enterprise apps in-house. That is, depending on the software that you choose. 

What are no code platforms for?

codingLet’s have a look what we mean when we say no code platforms.

No code platforms are development interfaces that allow citizen developers to easily create enterprise apps, without coding. 

Citizen developer term is a growing trend in the IT world. It describes employees within an organisation who create new business applications by using development environments, no code or low code technology platforms without being limited to programming knowledge.

Meaning with no code tools, users with or without programming knowledge can create applications through drag and drop style graphical user interfaces. 

The idea of using no code platforms, most of the time focuses on the ability to bypass the IT department. In doing so, companies don’t suffer with constraints such as time, money and other scarce resources such as software developers. 

However IT departments can also benefit hugely with the use of low code and especially no code platforms. Mainly to help them deliver solutions faster and maintain them internally with an agile manner.

Traditionally, if a company wanted to carry out software development they would need to outsource or hire a software developer. Therefore, this incurs additional costs and time for production.

As companies continue to deal with an increasingly mobile workforce, low-code and no code technology is on the rise.

Simply because, codeless tools provide access to app development whether you are an IT Professional, or a Human Resource Manager.

So what is the difference between low-code and no code platforms?

The terms kind of speak for themselves. 

Low-code development is building apps that involve a certain amount of coding. In particular, it requires users to have a minimum level of experience in order to create their desired applications.

And of course, the better the coding knowledge, the better the outcome. 

Due to this, it is more expensive to implement low-code. In short, it speeds up the development and deployment stage but it still requires additional costs to hire a programmer to build the app or to outsource.  

No code development is building apps without writing a single line of code.  Using no code tools enables app development, even without knowledge of coding language.

No code platforms are specifically built so that the coding behind the scenes is left to the software developing experts.

So basically, you are building with code but the code is just hidden. And this is simply to make the app-creation process easy for end-users.

As a result, business users can quickly design, build and fast deploy digital solutions. Using no code technology is much more flexible and suitable for citizen developers or power users.

In addition, no code tools are less expensive compared to low code platforms to build solutions fast and maintain them in-house in the long run.


What are the benefits to using no code platforms?

Fast building and deployment

Building applications from scratch requires a significant amount of coding. With a no code app builder such as a business process automation platform, you can swiftly develop enterprise apps by avoiding the programming phase. In addition, execution of business processes is rapid and smooth, allowing tasks to be completed efficiently. 

Major cost savings

Creating a digital business app requires a technical expert who can do so. And, this instantly raises operational costs and wages.

No code platforms enable organisations to avoid these costs by simply putting non-technical users into the driving seat of automation.

In other words, employees from HR and Finance to Marketing and Sales can easily deploy tailored digital solutions. 

Productivity increases

App development is time-consuming. With no code software, IT teams can skip these stages and quickly create rich enterprise apps.

As a result, IT departments save a large quantity of time, that usually would have been spent in developing. Because of this, they can essentially invest this time into other aspects of the business and bring innovation to the business.

On another note, this also allows IT and other departments such as HR or Finance, to deploy rapid solutions. Simply, employee productivity increases due to the acceleration in business operations from using no code platforms. 

No code platforms offer dynamic and flexible development

No code development can conveniently tailor to your business’ unique needs.

In other words, users can readily build enterprise apps based on the organisation’s specific desires, without limitations.

So, if you want to include a specific question in an online form, or send a notification to certain user based on an answer given to a question, you can certainly and freely do so.

No code platforms are particularly designed in a way that provides business users with flexibility. And, this is so that process can be altered based on internal changes. 

Agility

As previously stated, no code platforms are dynamic and flexible. Because of this, organisations can react fast and implement changes effectively and efficiently. Being agile is considerably important, especially in a highly competitive industry.

Therefore, the ability to adapt to shifting market conditions can essentially provide competitive advantage. As a result, your business can stay in-line or ahead of competitors. 


Kianda – No code Platform for Business Process Automation

Kianda is a no code business process automation and application delivery platform that helps companies streamline every business process while eliminating inefficiencies and reducing development costs.

Derya SousaRecently, NoCode Journal – a digital magazine dedicated to cover the latest NoCode news – featured Kianda platform and our COO, Derya Sousa among other female leaders with emphasis on her role in the no code market. 

Kianda no code platform is helping companies across the globe to rapidly and successfully build tailored enterprise apps. Simply, Kianda’s no code platform brings agility to organisations and accelerates digital innovation. 

“Kianda provides a cloud-based Enterprise Process Automation Platform for organisations to transform business tasks automate digital forms, workflows, and dashboards”.

(NoCode Journal, 2020)

Read here


Why you should choose no code business process automation to develop enterprise apps

No code platforms such as Kianda allow you to implement fast digital solutions integrated to your ERP systems. Moreover, non-technical staff can create and maintain digital business applications. Therefore, you don’t need to allocate extra costs for a software developer.

In addition, business won’t be left waiting around for long periods of time for apps to be developed.

What previously took months or possibly years to build, can be done in days or as little as hours.

That is, with no code platforms such as the one Kianda offers.

 


Lead IT Business Analyst from Mercury Engineering highlights how easy it is to use Kianda Platform

Construction company, Mercury have been using Kianda to optimise their processes from project management to human resources. They have been successfully enhancing compliance and bringing agility to their business. 

Fiona McCabe, Lead IT Business Analyst highlights how easy business processes have become using Kianda. 

“Prior to Kianda, if someone had a problem, they would try to explain to me what it was, I took as much information as I could. And then, I rang the software experts to get them involved.

But now with Kianda, I’m having a 30 second conversation with someone in the corridor, able to ask some key questions. And, I’m walking away from that conversation, knowing whether or not I can fix this myself.

Fiona McCabe, Lead IT Business Analyst

Mercury Engineering have successfully retained significant amounts of time by using Kianda to deploy digital business processes. 

With Kianda, they can now iron out most of the requirements and changes internally, reducing expenses. And as a result of fast resolutions, productivity scales up, increasing efficiency of their processes. 


Key Features of Kianda NO CODE platform

Unlimited forms and workflows

Organisations can swiftly build any amount of forms or workflows using Kianda. Therefore, you don’t need to prioritise processes simply because there are only a certain amount of forms available.

You have unlimited forms and workflows to play around with, allowing you to transform business processes without limitations.

Mobile-friendly forms

Kianda is built as a Progressive Web Application. It is available in any device.

Mobility and flexibility allow teams who work in remote areas to successfully carry out business processes. Simply, Kianda allows you to access data and submit forms, even when you are offline. And, you can do this at anytime, anywhere.

Application template store

To help you get started, our app store provides 20+ pre-built forms. From this, you can easily implement any of these templates. In addition, they can provide insight into look and feel and layouts. 

This will then guide you when creating your own forms and workflows. 

Custom reporting dashboards

Kianda no code platform provides easy-to-use custom dashboards for data analytics and reporting. Users can swiftly build dashboards with exquisitely designed layouts, charts, lists and more widgets. 

Built-in detailed analytics makes visualisation of performance a breeze. 

Seamless data integration

Readily integrate workflows with ERP, CRM and IT systems on-premise or in cloud to efficiently share data throughout your company. 

Easy to connect APIs provide seamless single step connections to data sources such as SAP, SharePoint, O365,  SalesForce, Oracle, DropBox, Web Services and many more. 

no-code process automation platform Kianda


Typical business processes to rapidly digitise:

HR – Employee onboarding, Leave requests, Employee appraisals, Expense request, Timesheet management

Quality and Health and Safety – Incident reporting, Inspection checklist, Corrective action plan

Project Management – Project approvals, Document generation, Contract management

IT – Ticketing, Change request management, Asset management

Finance – Purchase order management, Capital approvals


To discover how no code process automation platform Kianda can help you, request your live demo!

REQUEST A DEMO

 


Related articles:

5 Core Business Processes You Should Automate to Increase Agility

https://www.kianda.com/blog/why-leaders-seek-quality-management-systems-to-ensure-compliance/

Benefits of Digital Process Automation in Construction Industry

Automation in Construction and Engineering is reshaping the industries

Many organizations such as engineering and construction companies are changing at a rapid pace due to technology. They are experiencing significant digital transformations in several areas. Automation in construction and engineering is changing how workers carry out critical business processes, for the better.

Digital process automation is a major tool that is supporting companies in improving processes and decreasing costs.

Technology driven innovation for construction has been delivering real benefits to the industry in the recent years.

Certainly, companies who adopt the latest technologies, software innovations, equipment and process automation will most likely succeed.

Digital Process Automation solutions are technologies that help companies run operations, smoothly. For instance, they minimize manual, time-consuming tasks with streamlined processes. As a result, reducing operating costs.

Simply, they handle certain tasks by building online forms and automating workflows. Some examples include capturing data, task assignments and scheduling notifications.

What’s in it for you?

Digital process automation in construction is helping companies in the construction industry to perform more value per work.

For example, rather than chasing manual project approvals, you can spend more time on valuable commercial relationships. In other words, you can focus more on revenue generating activities.

Inefficient communications should not delay time-sensitive key commercial decisions

manual process

Today many organisations still use excel and email communications to manage processes such as Bid Proposals and Contract Management. They store data in spreadsheets, print and approve manually and communicate via email.

This is mainly due to the lack of technical staff or amount of required time to digitalise such processes. This laborious process can cost companies a lot of time and money when they grow beyond a small sized company.

Especially when companies are dealing with business-critical bid proposals or contracts. Time-sensitive commercial decisions should not be delayed due to manual processes and inefficient communications channels.

Most importantly, losses that are caused by risk and error-prone manual processes should not be ignored.

Certainly, the level of transparency and efficiency that can be achieved via automation in construction processes is compelling. In other words, construction automation can eliminate inefficiencies and become the central point for task approvals and decision making.

New technologies can easily transform any manual processes from paper to digital.

Using new technologies to automate tasks has many long-term benefits for engineering and construction companies.  Simply because automation in construction processes can transform manual processes from paper to digital. As a result, companies generate less paper by managing processes online and overall, become more efficient.

Say good-bye to everyday chaos caused by paper piles and manual work in the office or on site.

How can companies benefit from digital process automation in construction?

  • Key business decisions can be better made, without any delays.
  • Digital documents / online processes are easier to track and manage.
  • Admin tasks can be automated, meaning more work can be completed on time and budget.
  • Better project and data management.
  • Easier collaboration between people involved in the workflow regardless of where they are.
  • Higher visibility of the progress and smooth analytical reporting.

Construction processes such as:

construction-process-automation

  • Approval to start a project
  • QHSE Management
  • Incident Reporting
  • Bid Proposals
  • Document Control
  • Action plans 
  • Administrative tasks
  • Employee onboarding and induction
    or simply sending automatic notifications on-the-go can all be digitalised and improved. In addition, allowing web and mobile access from any location is important for companies with workers across remote locations.

Clear understanding of company performance

Moreover, automation in construction can bring a very clear understanding of the performance of a company. For instance, detailed analytics and customisable dashboard reports, demonstrate performance. Based on departmental requirements, customising dashboards can help with productivity.

Easy project management for construction companies

To be clear, project information, communication between workers and live monitoring can be centralised in a single place.

Above all, this can be accessed online or offline from anywhere and any device. Workers in the construction industry can benefit a lot with this, considering many projects can be carried out in remote areas.

Finally, new technologies are here to help organisations to quickly spot bottlenecks, make decisions on time and operate efficiently.

Digital process automation in construction can help bring quality and standardize processes. Ultimately help them with competitive advantage in business.

process-management-engineering

Read Case Study: How Mercury Engineering streamlined project approval process, enhancing compliance and agility with Kianda forms and workflows.

Irish Engineering company introduced Kianda to simplify and improve their project approval process called “Authority Matrix”…

Learn more about digital process automation solution that can help you achieve greater outcomes, eliminate in-efficiencies for construction and engineering.

Request your live demo today!

About Author:
Osvaldo Sousa – Digital process automation innovator with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.

No-code Tools for Digital Transformation

No-code-tools-for-digital-transformation
No-code-tools-for-digital-transformation

“All employees can help drive change, not just those with technical skills.

Our vision is to put people in the driving seat of digital transformation whether they have technical skills or not” says Osvaldo Sousa – Kianda Founder.

Read more on Record Technology Magazine.

Kianda is a no-code business process automation platform. We embower companies to digital transform operations.

Let us show you with a free customised demo what Kianda can do for you.

Request your live demo today!

IT process optimisation with prebuilt workflow templates

IT process workflow management
IT process workflow management

Why should you start your IT process optimisation?

Today’s IT departments are crucial for efficient operations and more importantly, survival of the business. Hence why it is important to kick off your optimisation process.

For instance, countless issues are raised by users on a daily basis to IT. Dealing with these over and over again without any standard system, creates frustration and difficulties in tracking and communication for IT teams.

Fortunately, technology is here to help organisations to solve these challenges. However, while adopting a new technology to help you, you should not be limited to what off-the-shelf solutions can offer.

Why does this matter?

Every organisation operates in its own way. Operations mature as the company grows, people move departments and requirements change due to the market shifts. If you adopt a technical solution today, it should be able to evolve with you tomorrow.

Process optimisation has a huge impact on output.

In other words, IT departments who adopt workflow software, achieve efficiency, reduce workload and increase productivity. As a result, providing better service levels.

NO-CODE development solutions such as Kianda Forms and Workflows platform can allow you to transition in to Digital Business more effectively.  No-code means anyone in an organisation can build technical solutions without having the coding skills.

IT process optimisation is simple with Kianda platform. With easy-to-use development interface, any employee can help drive change, not just those with technical skills. 

How can you actually use this?

Your team with or without coding skills, can build process automation and workflow applications. Certainly, meeting your organisation’s needs for IT processes such as IT Helpdesk, Asset management, Change request management, Incident report management and more. All integrated with your current systems.

That’s not all…

We have designed IT workflow templates to give you a hand when you are designing your optimisation process.

In the meantime, check out Kianda Template Store when you sign up. There is a lot more we believe you can use, not just regarding your IT process optimisation. These workflow templates will be a starting point for you to build great workflow solutions meeting your organisation’s unique requirements.

Let us show you with a free customised demo what Kianda can do for you.

Request a live demo

Change Request Process

Change request form template

Is your organisation managing change request forms with emails, sheets and paper?

Does it cause difficulties when tracking change requests, approvals, the status and storing this information online?

Transforming your change management process into a digital form with workflow software will not only will save you time and paper. But also, you will have full visibility of the process. As a result, your team can collaborate in a more efficient way.

What is a change request?

A change request is a documented proposal for an alteration to any configuration item, product or a complete system. In project management, a change request regularly emerges. That is, when the customer has specific needs. For instance, an expansion or modification to the agreed-upon deliverables for a project.

Sometimes project change is substantial and may need extra attention to adjust. Other times, it is small and requires minor modifications. With that said, managers should keep on top of change management to ensure that any form of change does not negatively impact the business.

We created a simple change request form template that will ease the process of project change within organisations.

In this template we gathered business rules, steps and fields. They are commonly used in organisations when managing a change request workflow.

Someone who is documenting or reporting the procedure starts the change request form. A user or a group who is responsible for the approval of change request gets notified. They then decide whether Change Approval Board (CAB) meeting should be scheduled. In the same workflow, schedule, review and implementation are all managed step by step. Business rules and actions allow you to have a clear definition of your change management strategy and risk assessment.

IT Helpdesk collaboration

In addition, this change request template can be used together with IT Support Helpdesk. For example, a ticket raised by an end user via IT Helpdesk workflow, may require a change in a project or a system. In this case, to facilitate the flow, two processes can be connected together. Depending on the outcome of the first process, it can let one process start after another. Also, you can carry the information between processes.

Many benefits of automating change request processes:

    1. Achieve faster deployment times and lower the risks associated with the changes.
    2. Have a standard way of handling and storing the information related to the process.
    3. Avoid unnecessary email communications and paper work.
    4. As a result, digital processes will bring productivity with faster resolution times. Also, efficiency for auditing and reporting purposes.

Start your digital transformation today!

Reduce time and increase productivity with workflow software. Automate your change management process with Kianda workflow software.

Kianda is a NO-CODE workflow software that empowers business users to accelerate digital innovation. For more info, visit Kianda.com or our blog for the latest news and articles.


Let us show you with a free customised demo what Kianda can do for you.

Request a live demo today!

More IT Service Desk Solutions

Cyber Security Incident Response

Cyber Security Incident Response

Security-incident-management-dashboard

Cyber security incident can come with high costs and damages to an organisation who is not prepared for them.

In their simplest way, problems with cyber security can cause downtime and impact business productivity. Moreover, they can damage the employee or customer experience. Security is only as effective as the response it generates.  Therefore, not responding to an incident in a timely manner can expose your organisation to many issues.

Security Incident Reporting
Cyber Security Incident Response

When organisations implement right strategies to cope with these cyber security incidents, they achieve better outcomes. For instance, faster detection and investigation process. With a well-structured cyber security incident response management process, organisations can achieve better results while minimizing possible damages. That is, even in critical and emergency situations.

A structured and formalised process must be put in place to respond to internal and external information security incidents. As a result, this will demonstrate that you take corporate and legal responsibilities seriously.

Furthermore, this positive security position ensures that your organisation can deal with cyber security incidents. And that it can be dealt with quickly, efficiently and effectively.

5 Benefits of having a structured cyber security incident response plan:

  •  1) The rapid and accurate assessment of security incidents and the most appropriate response
  • 2)  Shortened recovery times to incidents
  • 3)  Minimised business disruption
  • 4)  Ensures that your organisation complies with local legal, regulatory and industry requirements
  • 5)  Accurate reporting and statistics to continuously improve the security of the information

Automating cyber security incident response helps you to manage, record and analyse cyber security incidents or warnings. In addition, it gives you a clear view of issues and how they are resolved.

The notification or identification that a cyber security incident is occurring can happen in many different ways. For example, two main of these are:

1) Automatically from specific devices such as an alert from a firewall. Automatic review of system or security log files on network. These systems can then notify a mailbox. For instance, Kianda platform scans the mailbox. After there is an alert, platform starts the workflow automatically. And this notifies required people and takes certain actions.

2) Staff noticing unusual or suspicious activity on the computer system and raising a report via the Kianda platform. Simply put, this flow starts with a staff raising a security incident when there is a risk of data or security. Following this, the system immediately sends alerts to the responsible departments to act upon it. The reason of the incidents, threats or violations, can be distinguished by staff providing required details.

Reporting dashboard provided with this application, gives you visibility of detailed analytics to aid tracking of the current issues in the system.


Automate this process today with Kianda platform

You can easily tailor this cyber security incident response workflow application to meet your specific requirements.  Kianda provides a NO-CODE development interface, meaning you don’t need to have programming skills to create spot-on apps.

See how Kianda can help you with a free customised demo.

Request a live demo

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Get started with IT support help desk right away!

IT departments today face countless issues raised by users, daily. They can be anything from “I forgot my password”, “My computer is slow”, “Oops! I deleted my files” to “Can’t connect to printer”. With an IT support help desk, problems become less bombarding.

Dealing with these over and over again without any standard IT support system creates frustration. Not to mention, tracking and communication difficulties for IT teams.

Technology is here to help organisations solve these challenges. However, while adopting a new technology to help, you should not be limited what off-the-shelf software solutions can offer.

Every organisation operates in its own way. With that, these operations evolve as the company grows. As a result, people move departments and requirements change. In other words, market demands play a key role in operations.

Need a solution for IT support?

A solution you are adopting today should be able to evolve with you tomorrow… Grow when you grow and adjust to your current and future challenges.

IT helpdesk

So, we designed this IT support help desk template to serve you as a starting point and save you time. It simplifies end-user support with an automated workflow. Automating routine tasks and providing transparency resolves help desk tickets quickly and efficiently. Also, the reporting dashboard that comes with the IT support help desk template enables IT support teams to track and prioritize help desk tickets in a queue and solve them rapidly.

This IT support help desk workflow template will help, answer, track and solve problems of end-users, in a single platform. For instance, it can manage the ticket life cycle, from capturing issue details to automating tasks and sending notifications. In addition, it can retrieve and synchronize information from and to IT systems such as SharePoint, AD, 0365, Oracle and so on.

The advantages of improved support from IT service desk

An IT support help desk template will not only reduce regular queries and save time for you. Above all, it will deliver an enhanced experience for end-users.

IT departments who adopt workflow process automation can reap many benefits. For example, a ticketing software like Kianda’s IT support help desk app will increase efficiency, reduce workload and increase productivity. All leading to results in better service levels.

Let us show you with a free customised demo what Kianda can do for you.

Request your live demo today!

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Cyber Security Incident Response

Change Request Process