COVID-19 challenges and how Gulbenkian reduced the impact with digitalisation

Gulbenkian Foundation case study

The COVID-19 outbreak has amounted huge pressures on many organisations.

Gulbenkian Foundation deploys a rapid response system to tackle mass ticket returns with Kianda.

Thousands of tickets to be refunded using Kianda Platform to streamline returns process.

How quickly things change

Currently, we are going through a pandemic that has changed our daily lives like no other event before.

COVID-19 has completely disrupted many aspects of both, our personal and professional lives. Subsequently, many businesses are struggling with operational activities, as this was needless to say, unexpected.

As the disease continues to spread, live event organisers have been cancelling or postponing large gatherings. That is, in order to contain the virus.

Technology conferences to major concerts have all been put on hold until further notice.

Moreover, the list of events that have been cancelled due to the outbreak is growing every day.

Like many other businesses, Calouste Gulbenkian Foundation has faced similar issues. Due to the COVID-19 outbreak, they recently had to cancel many of their concerts and events.

As a result, The Foundation is required to return thousands of tickets to their clients.

Manually managing these returns processes would take weeks or months, causing major customer dissatisfaction. And so, the organisation realised a manual solution would not be feasible.

Within 24 hours a digital solution was created using the Kianda app

Productivity conceptTo act quickly, Gulbenkian Team developed a rapid Kianda returns process.

They customised the process to their organisations unique needs. Most noteworthy, they designed the entire process in just under 24 hours.

Fast action was needed to tackle the disruption from COVID-19.

And it was delivered swiftly, by the Gulbenkian Team. 

Read full case study here


Despite the disruption COVID-19 has caused on multiple business operations, Gulbenkian took considerable action

Digitalising their ticket returns process has essentially enabled the Foundation to regain control.

But, in a superior way.

By doing so, the organisation has minimised their clients discontent regarding unforeseen cancellations. In addition, they have eased customers by preventing delays in ticket returns.

For the reason that this process was automated, the Foundation could certainly move fast. As a result, they could reduce the impact to their business in this time of hardship.

In the midst of a world-wide catastrophe, we are happy and proud to help our customers overcome such challenges.

To combat business challenges during these turbulent times, business continuity planning is vital.

Including efficient digitalisation strategy in your continuity plan is also equally vital.

Even though the COVID-19 outbreak was unaniticipated, it is imperative to now, act fast. 


Businesses have implemented remote working in their contingency plan across the globe
Stop coronavirus

In order to bring the COVID-19 epidemic under control, many office doors have been forced shut. 

Government leaders from countries around the world have strongly advised people to work from home. 

Following governmental obligations, businesses have implemented remote working in their contingency plan.

However due to the rapid spread of the deadly virus, many organisations have not been prepared. And consequently, many employees are still having to go to work.

Hence why, implementing a remote working strategy, where possible, is important now more than ever. 

But, what is hindering companies to work remotely?

Countless employees have been unable to work from home or had to limit their tasks. Simply due to how the operations and business processes are carried out within their organisation.

Using paper-based documents, emails and spreadsheets is not sufficient at a time like this.

Paper processes are generally stored in filing cabinets and folders in many areas. As well, excel sheets are stored in multiple locations. It’s a long process when all three methods need to be involved.

Carrying out business processes using these methods makes remote working difficult to implement. Or worse, impossible to enable. 

Communicating and collaborating with different departments can be made very difficult.

For instance, it becomes a hassle when a particular process is taking place in numerous locations with tangible documents. 

Therefore, cooperation is ineffective and inefficient.

On the other hand, business process automation has enabled remote working for many. And processes can be completed in a single place, while collaborating.


There is no better time than now to implement business process automation

More and more organisations are adopting digital solutions.

A business continuity plan enables organisations to prepare for potential threats. As a result, they can assemble solutions that will allow them to recover successfully. While also, avoiding repercussions.remote working

Business process automation allows employees to abandon the time-consuming method of using paper-based documents and others. By doing so, employees can essentially work from home as advised.

Allow your business to recover from COVID-19 with agility

Commence your business continuity plan by automating your business processes.

There is no better time than now.


Start your digital transformation journey today

Kianda is a true NO-CODE platform. We empower business users to transform how they carry out business processes on a daily basis.

With workflow software, organisations can implement sustainable initiatives with paperless, digital solutions. Bring agility to your organisation by starting your digital transformation journey today. 

Eliminate paper. Reduce costs. Increase Efficiency.

For more info, visit Kianda.com and sign up to our newsletter!


Derya SousaAuthor: Derya Sousa COO of Kianda Technologies 
Helping companies to operate paperless, delivering custom business applications rapidly with no-code digital process automation platform Kianda.

To discover how Kianda can help you, start your free trial today!

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Why you should embrace Digital employee onboarding and induction in construction

Digital Construction Onboarding Induction
Digital Employee Onboarding and Induction for Construction

Employers spend a lot of resources on recruiting the right talent but not enough on employee onboarding and induction. Over 20% of staffing turnover that companies suffer occurs in the first 45 days. Imagine the cost of recruiting, training and breaking in a new worker only to have to hire another one two months later. It means that when you don’t invest in an employee retention strategy your company can incur significant monetary losses by year-end.

HR employee onboarding process should be integrated into the recruitment plan.

Onboarding and induction are designed to minimise this risk by improving the competency, productivity and satisfaction of workers. This process is an opportunity to sell your organisation to an employee. It is why HR employee onboarding process should be integrated into the recruitment plan.

Construction sector is no different than any other sector. Companies in construction deal with people from professional employees to workers in the skilled labour trades. Onboarding of employees serves as a starting point to introduce a culture of the organisation. Trying to keep key employees has always been vital to the long-term success . Especially for construction sector not only onboarding but also properly managed and monitored induction is vital.

Employees without proper health and safety inductions tend to have a higher tendency for negligence to regulations.

Moreover, these workers are also prone to injuries and fatalities because of misinformation to properly deal with hazards in the workplace. Onboarding and induction processes ensure workers are fully informed about the organization and are aware of their responsibilities.

Technology and Employee Onboarding

Over the years, technology changed how construction companies conduct their employee onboarding. The availability of the internet, for example, has changed how people communicate. People also have easy access to information.

Relationships are easy to manage now, and that is part of a great induction process. Digital construction onboarding relies on software and other tools to assist in the different elements.

The digitalisation of the employee onboarding process comes with certain benefits like cost-efficiency, reliability and speed.

Companies in the construction sector that lag on their employee induction process should understand the various benefits that it offers so that they can capitalise.

Concrete Foundations

Construction BPM Software

Initial experience that an employee has about your company is vital. It shapes how workers perceive their stay in the organisation. How you handle employees during the induction process will determine if they stick with you or not. A construction or engineering company can use onboarding to set up the foundation on which employees will develop their careers.

A rewarding onboarding and employee induction process should strive to mentor, educate and support individuals. Employees should see that their employer is interested in them as individuals, not only as resources to help achieve the bottom line.

Workers should have the fundamental basics of the duties that they are supposed to carry out. They must also know the company culture to make it easy to them to acclimate. All these elements contribute to a strong foundation that will give an employer confidence.

Enhance Safety

The construction sector has many health and safety requirements that employees have to meet. When bringing in new people for a project, a supervisor or project leader must ensure that each member is up to date on the latest safety standards.

The building industry has some of the biggest numbers of workplace injuries. Some of the accidents can be fatal. Failure to observe safety standards can cost a company millions in injuries and lawsuits. A good way to prevent that is to provide proper training and information for every work. Employee induction is one of the HR processes that offer this.

You can implement a digital onboarding and induction application in your business that helps workers learn different aspects such as project processes, equipment handling and safety protocols. Digital onboarding makes it easy for a company to track what employees are learning and prevent some things from falling through the cracks.

Reduce Costs

The expenses that come with the onboarding process is one reason a number of building companies don’t bother investing in it. Establishing training programs for different new hires and offering them the right resources can be expensive, especially for small enterprises. However, business process automation comes with enticing cost savings that make the investment worth it.

Unlike physical onboarding, you don’t have to rent training space, hire trainers or travel to remote locations to get the required information. Recruits can get when what they need from anywhere they are. Another way you reduce costs is by improving employee retention rate. A well thought-out employee onboarding process will help keep your workers loyal, which means you don’t lose money on recruiting new hires every few months.

Save Time and Boost Production

Business process automation means reduced paperwork for your staff. Admin tasks that several different departments are required to take action before a new hire can start can all be digitalised. This aims to transform paper forms, questionnaires to digital forms with automated notifications. This will enable better management for the entire process from pre-employment, onboarding to induction stages.

Construction Workflow Software.png
Construction Workflow Software

Onboarding alone requires employees to fill different forms that can take time when doing it the old-fashioned way. Digitally managed process saves time by making these available to employees anytime and anywhere.

Besides the paperless forms, the staff doesn’t have to travel for the induction procedure, and that saves time. The less time that workers spend on the onboarding process, the more time they have to dedicate to other duties. Time savings lead to enhanced productivity, particularly for a workforce that knows how to capitalise on every available opportunity.

Companies with poor retention rate lose a lot of time. Calculate the time it takes to recruit the right candidates for certain positions then train them. Imagine losing even a single employee after investing that time. The HR employee onboarding process, when done right, saves you this time wastage.

Reaching Workers Anywhere

Digital Construction Process
Digital Construction Process

Technological advances have allowed building companies to have projects across different regions. With digital onboarding, an enterprise can easily get to employees who are far away. Just because you have remote workers a thousand miles away doesn’t mean that they have to travel to the headquarters for induction or you have to incur extras costs to train them from where they are.

All workers will have access to the same quality of training.

Onboarding software allows regional and global enterprises to give their employees the training and support that they require. You only need the necessary devices for remote workers and employees in different parts of the globe to access the same material. Digital process automation ensures that you can give your company flexibility without letting some elements suffer. All workers will have access to the same quality of training.

Customisation of Induction Procedures

Enterprises have an easy time customising onboarding programs when using specialised software. Workers at a building company have wildly varying roles, which means that the induction processes are not always the same. Workplace-specific induction is a mandatory requirement in the building sector.

Software for construction processes
Software for construction processes

A company can go further and offer task-specific onboarding. For instance, employees at a site who have to work at heights might receive training on the use of fall arrest equipment. The engineering department can have different onboarding from the contractors. The advantage of this is that project leaders, managers and supervisors don’t have to spend time onboarding staff members for roles that don’t apply to them.

Digital Employee Onboarding promotes Continuous Learning

Employees should be able to keep up with the dynamic times in which they work. Various elements in the building sector change with time. One day a worker is using this machine, and next month a different type comes around. Digital employee onboarding makes it possible for an organisation to provide continuous learning to its people.

Onboarding is not a clear cut process and, therefore, some aspects will evolve with time. With technology, you can ensure that your company doesn’t miss any steps as it grows. You can reduce the risk of your employees getting left behind as other building businesses leverage evolving technologies. Besides making your company safe, you get to build its reputation. A company that is always updated in its business operations is attractive to employees and clients.

Onboarding is one of the HR processes that can shape or break your company. The induction procedure lets an enterprise show its support to employees through training, mentorship and education. Digital employee onboarding allows you to do this excellently.

If you would like to find out about how we help companies in construction sector to enhance their employee onboarding and induction procedures please get in touch with us: discover@kianda.com

Digital Construction Software
Digital Construction Process Automation

AUTHOR: Derya Sousa COO of Kianda Technologies 
Helping companies to build custom business applications rapidly with no-code digital process automation platform Kianda.

ABOUT KIANDA: 5* rated, award winning, digital process automation and business application delivery platform for a greater control and agility. 10 times faster implementation with NO-CODE  automation software.

START YOUR FREE KIANDA TRIAL TODAY!

 

Digital Construction Process Automation

Digital Construction
Digital Construction Process Automation

CIF Digital Construction Summit 2019

We look forward to sponsoring in CIF Ireland, Digital Construction Summit 2019 in Dublin, 13th June. Come and talk to us to discover how Kianda can help you. Accelerate your digital construction journey with process automation.

DIGITAL… THE END OF CONSTRUCTION AS WE KNOW IT?

CIF Digicon 2019 will bring together developers, planners, architects, engineers, contractors,  and other key stakeholders. That is, in the construction industry. To sum up, it will explore best strategies and solutions to embrace digital transformation. With focus on the road to Construction 4.0.

Digital Process Automation can help you manage construction processes efficiently

Kianda is a digital process automation platform helping companies to undergo digital transformation. Through digital forms and workflows, companies can easily automate and manage their business processes.

Related Articles:

Case Study – Mercury Engineering Streamlines Project Approval with Kianda Forms and Workflows

https://www.kianda.com/blog/2018/11/06/benefits-of-digital-process-automation-in-construction/

https://www.kianda.com/blog/2019/05/29/according-to-forrester-report-22-of-companies-havent-begun-their-digital-transformation-are-you-one-of-them/

According to Forrester report 22% of companies haven’t begun their digital transformation. Are you one of them?

Osvaldo Sousa - Kianda Technologies
Osvaldo Sousa – Kianda Technologies

A recent Forrester report shows that 22% of companies haven’t begun their Digital Transformation journey.

These organisations still use traditional methods to meet their business goals. As a result, they face many challenges and they get average results in their operations.

If you are one of them, not to worry. There are small, simple steps you can take to start your journey.

Organisations who realise the importance of digital business have started to embrace digital transformation. They’ve invested in business technologies that create value for customers and transform their businesses. For instance, they take different approaches to accomplish their goals.

Some struggle and some succeed during their journey… However, there are two important things I can’t highlight enough from my years of experience. These are:

1) Success ratio is a lot higher when companies start their digital journey with SMALL STEPS

2) It will be a waste of time and money if people don’t EMBRACE THE CHANGE

New technologies that are agile, easy to use and that can adapt to companies changing needs are ones to look for. So, I’m going to talk about digital process automation technologies. This is one of the core concepts of Digital Transformation.

But what is digital process automation? Why are we so interested in this?

Well, to find that out all the ins and outs of it, let’s start with the basic concept of it.

What is Digital Process Automation?

In easy words, Digital Process Automation is transforming a business process into its optimised digital version.

As an example, take a simple approval process.  Perhaps you use papers in folders that are kept on shelves to handle this. Or maybe, you do manual entries into excel spreadsheets when someone approves via email.

On the other hand, there is the digital version of this. To be more clear, a business application, which is made of online forms where users can interact and consult information from anywhere. The approval flow happens in one single place and is managed via end-to-end automation with reminder notifications and reporting dashboards.

The difference between two versions of the same process is that the digital one brings efficiency and most importantly, consistency. It gives easy insights to the data and eliminates the errors. Overall, it provides better user experience.

One of the digital transformation initiatives that digital process automation covers is solving existing business challenges. In addition, integration into company processes and transitioning from a non-digital business into a digital one.

In other words, this is an evolution of business process management (BPM). While managing business processes, integrated automation can optimise and digitalise processes from start to end.

Digital process automation solutions generally provide software platforms under the concept of integrated automation.  Not only does it focus on Technology, but also People and Process.

Workflow management
Process management

Most employees waste a lot of time searching for data. Sometimes they have to  consult multiple systems to answer a simple query. They are not given options other than using emails to manage basic customer queries.

All of these can cause bad reputation, data loss and long resolution times. As a result, this drags productivity down and companies miss out on valuable business opportunities.

Digital process automation helps companies to transition into a Digital Workplace. Consequently, teams can collaborate in a single place. It centralises the data for internal and external processes. As well as that, it frees employees’ time to do more valuable work by removing repetitive, boring tasks.

Some of you might be concerned about the investment you have already done for your IT systems until now. However, you don’t have to give up everything you have invested in to start improving things.

There are ways to make legacy technology easily adaptable to the coming changes. Most new technologies can integrate to your IT systems allowing you to syncronise existing users and data.

In addition, there are low-code and no-code platforms that you can opt for. They are here to lower the costs and enable faster application delivery.

Low-code or no-code concept is not only considered for cost reduction. It is for empowering users and accelerating digital transformation journey.

What are the core features of Digital Process Automation?

In today’s digital world, customers are forcing businesses to become more mobile and agile. Businesses must experiment new technologies to meet consumer demand and stay ahead of competition. With these trends, the following factors have become central features of digital businesses:

– Restructuring process workflows

– Automating and streamlining existing business processes

– Focus on data-driven processes

– Focus on the customer experience

Where to use Digital Process Automation?

This is something that I have been asked many times. Where can I use a process automation technology?

Well, you can use it in several places. For example, delivering business applications that require interaction of people, systems and processes.

Examples of digital business processes are:

HR processes to manage onboarding, appraisals, holiday approvals, employee requests;

IT processes such as helpdesk tickets, asset requests, change management;

Quality processes for incident management, corrective action plans, inspections, document generation;

Finance processes such as budget approvals, project approvals and so on…

The important thing is to define one area that needs your immediate attention, due to the challenges you might be facing.

Start with that to experiment new technologies… Map out how it is currently done and how you want it to improve.

Digital Process Automation ReasonsChart
Source: Forrester’s Q1 2018 Digital Process Automation Survey

According to a Forrester survey, cost reductions and improving productivity are two main reasons for process advancement.

Process development platforms require outsourcing of developers for those without technical knowledge. Therefore, it is important to note the numerous benefits a user-friendly platform has in comparison. For instance, process development platforms are more suitable for non-technical users. Therefore, making it accessible for everyone.

They can help you reduce costs significantly by delivering fast applications. Also engaging your team and keeping knowledge in-house to maintain your business applications will help improve workforce productivity.

It is also worth telling that digital business can always help grow a business.

The marketplace is constantly evolving and the competition is getting harder and harder. Many businesses cannot expand simply because they lack digital initiatives.

If you haven’t started your digital transformation journey yet or have started it but aren’t satisfied, it is time to start looking at new technologies to help you boost your business.

Digital Process Automation
Award Winning Digital Process Automation Platform

AUTHOR: Osvaldo Sousa CEO of Kianda Technologies
Digital business process expert  & No-code Platform Innovator

ABOUT KIANDA: 5* rated, award winning, digital process automation and business application delivery platform for a greater control and agility. 10 times faster implementation with NO-CODE  automation software.

START YOUR FREE KIANDA TRIAL TODAY!