Is your organisation managing change request processes with emails, sheets and paper forms?
Does it cause difficulties when tracking change requests, approvals, the status and storing this information online?
Digitalising this process not only will save you time and paper. But also, you will have full visibility of the process. As a result, your team can collaborate in a more efficient way.
A change request is a documented proposal for an alteration to any configuration item, product or a complete system. In project management, a change request regularly emerges. That is, when the customer has specific needs. For instance, an expansion or modification to the agreed-upon deliverables for a project.
In this template we gathered business rules, steps and fields. They are commonly used in organisations when managing a change request workflow.
Someone who is documenting or reporting the procedure starts the request. A user or a group who is responsible for the approval of change request gets notified. They then decide whether Change Approval Board (CAB) meeting should be scheduled. In the same workflow, schedule, review and implementation are all managed step by step. Business rules and actions allow you to have a clear definition of your change strategy and risk assessment.
IT Helpdesk collaboration
In addition, this change request template can be used together with IT Support Helpdesk. For example, a ticket raised by an end user via IT Helpdesk workflow, may require a change in a project or a system. In this case, to facilitate the flow, two processes can be connected together. Depending on the outcome of the first process, it can let one process start after another. Also, you can carry the information between processes.
Many benefits of automating Change request management process:
- Achieve faster deployment times and lower the risks associated with the changes.
- Have a standard way of handling and storing the information related to the process.
- Avoid unnecessary email communications and paper work.
- As a result, digital processes will bring productivity with faster resolution times. Also, efficiency for auditing and reporting purposes.
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