Repetitive tasks are the biggest motivation killers in workplaces. Who likes to do the same daily task, over and over again?
Motivation is the important element in ensuring productivity. When we are dealing with monotonous routines, we easily get bored and lose our enthusiasm to complete challenging tasks.
One effective way of motivating staff is through engagement. For better engagement and contribution their time needs to be freed to let them do more valuable work.
A workflow automation solution can bring productivity and efficiency to a workplace while eliminating repetitive, manual and paper-based tasks. It transforms manual operations to automated digital forms and workflows, cutting down the human error, increasing productivity and helping businesses to compete in this increasingly digital world. From simple to complex workflows can be automated with a few clicks.
This will allow staff to get more valuable work done and reduce the amount of time and money spent on unnecessary tasks.
Where you can benefit from automated workflows
If your HR department is dealing with paper-based documents, unnecessary phone calls and emails when a new hire starts, then it is a good time to start looking for a workflow automation solution that can eliminate unnecessary paperwork and repetitive tasks performed for each hire. In a way, this will allow you to cut down these manual tasks, let HR do their work and new hire be more welcomed when everything is well organised before they start.
Take Customer Service department, agents spend more time on trying to access IT systems and ringing departments for resolutions than the time they spend on a call to help solve a customer problem. This is a common scenario that causes long waiting times. One of the most important aspects of customer services is time. Information must be easily accessible to agents so that they can answer customer queries in a rapid way.
An automation solution like Kianda can improve customer service operations by delivering one single platform to allow users to access information from multiple IT systems rapidly and log customer queries into the system while reducing waiting times.
With a streamlined process for handling customer queries and complaints, call centre staff can be more effective and productivity can be increases.
Marketing and Sales
Scenario for Marketing and Sales department is not too different. Workflow automation can improve the efficiency of marketing and sales teams. Marketing teams commonly use different applications to access the information needed to do their jobs for lead management, trade show materials, advertisements, website content approvals and more.
All of these tasks can be centralised on a single platform to enable full visibility and rapid outcomes, while making marketing sales operations move faster and easier.
It doesn’t matter whether you are a small business or a big one, if your employees are happy with their jobs, their productivity will increase, and that’s exactly what you need to help your business grow. Automated workflows diminish busywork, leaving the employee to tackle work that is most important to the job.
When it comes to achieving digital workplace goals, for the best results, sometimes the hardest thing is not choosing the right workflow automation solution, it is getting the solution to do what your business uniquely needs.
A process workflow automation solution like Kianda can adjust to your needs, giving you control over your IT solutions. It can bring productivity to a workplace while eliminating repetitive, and paper-based tasks. With Kianda’s NO-CODE workflow development approach, anyone in your organisation can easily develop IT solutions without technical expertise.
If you would like to learn more about Kianda, request your demo today.