Many companies are searching for rapid ways to tackle COVID-19 impacts to the business.
Local Enterprise Office Ireland highlights how Kianda workflow software is helping companies across the globe throughout COVID-19.
Using Kianda, companies have implemented rapid and effective digital business applications. That is, in response to COVID-19.
May it be for a new process that was developed specifically during the Pandemic. Or, a process that has been altered accordingly. Due to rapid business changes caused by the virus.
Our COODerya Sousawas interviewed by the Local Enterprise Offices and shared how we’ve adapted our business to the needs of ever-changing world. Also, how we can help to curb the spread of COVID-19.
Kianda platform is being used globally to overcome COVID-19 business challenges
“Now, more than ever, businesses will realise how important technology is for day-to-day operations. And post-crisis transition phase, when we go back to some sort of normality, risks for employees and customers will have to be minimised.” says Derya.
Many businesses have turned to automated workflows to adapt to new working conditions. From employee health assessment forms to remote teams collaboration workflows. Also, preparation for when normality returns.
Some are trying to cut costs and using workflow software to do so.
“In the past month, Kianda has already seen an increased global interest in its platform. As more customers at home and abroad are prioritising digitalisation projects and implementing rapid solutions” adds Derya.
Investing in workflow software such as Kianda will allow companies to save costs, retain time and will bring agility. Additionally, it allows them to tackle COVID-19 impacts.
Many organisations are still adapting to the new world order. However, some are now preparing to bounce back once the world has recovered from the epidemic.
Read the full article here and learn how Kianda platform is helping organisations overcome COVID-19 business challenges. And, how it will be beneficial to companies when it comes to managing post-crisis transition phase.
Ticketing helpdesk is not only useful for customer support. But, also for improving employee collaboration for better business outcomes and faster resolution. To successfully conduct cross-functional business processes, co-working is fundamental.
On that note, effective communication between departments is more crucial now, than ever before.
The rapid spread of COVID-19 has forced remote working strategies in place, ready or not.
As a result, many organisations are on the look-out for ways to improve internal communications. More importantly, to boost employee performance. That is, for teams to efficiently work from home.
A helpdesk ticketing system is put into effect in order to enhance employee collaboration.
What is a ticketing helpdesk?
Collaboration across different functions of a business requires useful methods of communication. Without the appropriate level of co-working, productivity will ultimately be affected. Hence, work standards can and should be maintained when employees are remote working.
A ticketing helpdesk system is used to aid support and provide information between relevant users. As well as that, to ultimately implement resolutions. For instance, employees requiring information from HR departments or IT teams look for quick responses to their needs.
Ticketing helpdesk is used to manage, track and prioritize internal inquiries between employees. With a helpdesk support system, employees can receive, process and respond to each other.
When employees are working together on a particular project or process, individual inputs are required. Many business processes involve workers from cross departments. For example, Finance Teams working with HR to determine the budget for hiring new employees. Or, Sales teams collaborating with Marketing Teams.
When issues arise throughout these processes, support is needed. An internal ticketing helpdesk system easily provides a platform to manage these issues and their resolutions.
COVID-19 has increased the need to efficiently manage collaboration for remote teams
The COVID-19 Pandemic has been the forceful driver of newly remote working teams. Because of this, many organisations have involuntarily executed remote working.
Interacting across messaging platforms, emails and online meetings have become significant for remote working teams. However, they are not sufficient and can be time consuming. For instance, information can get lost between message conversations. So, if you need to search for it and, or you need to take extra notes, your options are limited.
Implementing potent methods of communication is essential to a functioning remote working strategy.
Many organisations are directing towards a digital solution such as a ticketing helpdesk. That is, to better manage their remote working teams. As well, to gain full visibility over their operations.
Today, digitalisation is long-standing.
Companies have already undergone or are currently enduring digital transformations. To clarify, the change to a digital workplace amounts huge benefits to businesses.
With that being said, COVID-19 is accelerating the move to all things digital. Simply, remote working is easy to achieve when you take advantage of provided digital solutions.
From HR and Finance, to Marketing and Sales, process automation scales up productivity. Digital transformation can help your team to successfully work from home.
Digital process automation can transform a ticketing helpdesk into an easy-to-use digital app
It is usually assumed that a ticketing system is only applicable for IT or customer support. However, most people are now working remotely. Hence, internal support is essential to carry out business processes.
Organisations are increasingly moving beyond messaging apps to more sufficient apps such as a support ticket system.
With the power of automation, you won’t have to worry about missing tasks or issues caused by using messaging apps.
Providing a ticketing helpdesk for support for cross-department interactions is essential to increase productivity and efficiency within an organisation. And with a support helpdesk, your teams can collaborate efficiently.
Use Kianda ticketing helpdesk for faster resolutions and better collaboration.
Benefits of using a Ticketing Helpdesk App
1. Better communication
Information can easily get lost or convoluted when located in email threads or messaging apps. Consequently, the initial conversation becomes pointless and a waste of time. As well as that, same issues could be raised numerous times. Two employees working independently could be responding to the exact same question. And this, automatically wastes time. With a ticketing helpdesk system, the information can be easily recorded. As well, communication can occur all in a single platform. This reduces duplication of requested support and improves collaboration. In turn, productivity increases.
2. Improved organisation and structure
Similarly, hidden material in conversations can be difficult to find. This makes it impossible to prioritize queries. By missing important queries, major issues can easily arise. On the other hand, a ticketing helpdesk compiles tickets based on levels of urgency. That way, you can monitor the status of an issue and prioritize requests. As a result, resolution times are faster and issues don’t slip through the cracks.
3. Solves problems
Without a competent system in structure, problems can increasingly go unsolved. From this, major bottlenecks in business processes can occur. This is simply due to one problem getting absorbed into a pile of many. A ticketing helpdesk solves problems in accordance with their importance. In other words, issues that need to be solved by tomorrow are ironed out today.
4. Time and cost savings
Using messaging apps and email threads to collaborate is time consuming. And time is money. As a consequence, it becomes more expensive to carry out particular processes. Examples of this are, extra costs dedicated for the length of time a process takes. Also, more required costs for additional workers to conduct operations. A ticketing support system can significantly reduce costs. By reducing the amount of time or number of people to carry out business processes, expenses will naturally decrease.
A digital ticketing software that is user-friendly allows you to track, manage and prioritize tickets. All the while making sure users don’t turn to messaging apps and cause important issues slip away. As a result, collaboration becomes more focused, organised, effective and efficient.
Start using Kianda Digital Ticketing System for faster resolution times and easier collaboration
Enable efficient collaboration between your remote teams with process automation. A ticketing helpdesk can scale productivity for your team. And can do so, while working from home.
Kianda is a true NO-CODE platform. We empower business users to transform how they carry out business processes on a daily basis.
About Author: Osvaldo Sousa – Enterprise collaboration and Digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.
Thousands of tickets to be refunded using Kianda Platform to streamline returns process.
How quickly things change
Currently, we are going through a pandemic that has changed our daily lives like no other event before.
COVID-19 has completely disrupted many aspects of both, our personal and professional lives. Subsequently, many businesses are struggling with operational activities, as this was needless to say, unexpected.
As the disease continues to spread, live event organisers have been cancelling or postponing large gatherings. That is, in order to contain the virus.
Technology conferences to major concerts have all been put on hold until further notice.
Moreover, the list of events that have been cancelled due to the outbreak is growing every day.
Like many other businesses, Calouste Gulbenkian Foundation has faced similar issues. Due to the COVID-19 outbreak, they recently had to cancel many of their concerts and events.
As a result, The Foundation is required to return thousands of tickets to their clients.
Manually managing these returns processes would take weeks or months, causing major customer dissatisfaction. And so, the organisation realised a manual solution would not be feasible.
Within 24 hours a digital solution was created using the Kianda app
To act quickly, Gulbenkian Team developed a rapid Kianda returns process.
They customised the process to their organisations unique needs. Most noteworthy, they designed the entire process in just under 24 hours.
Fast action was needed to tackle the disruption from COVID-19.
And it was delivered swiftly, by the Gulbenkian Team.
Despite the disruption COVID-19 has caused on multiple business operations, Gulbenkian took considerable action
Digitalising their ticket returns process has essentially enabled the Foundation to regain control.
But, in a superior way.
By doing so, the organisation has minimised their clients discontent regarding unforeseen cancellations. In addition, they have eased customers by preventing delays in ticket returns.
For the reason that this process was automated, the Foundation could certainly move fast. As a result, they could reduce the impact to their business in this time of hardship.
In the midst of a world-wide catastrophe, we are happy and proud to help our customers overcome such challenges.
To combat business challenges during these turbulent times, business continuity planning is vital.
Including efficient digitalisation strategy in your continuity plan is also equally vital.
Even though the COVID-19 outbreak was unaniticipated, it is imperative to now, act fast.
Businesses have implemented remote working in their contingency plan across the globe
In order to bring the COVID-19 epidemic under control, many office doors have been forced shut.
Government leaders from countries around the world have strongly advised people to work from home.
Following governmental obligations, businesses have implemented remote working in their contingency plan.
However due to the rapid spread of the deadly virus, many organisations have not been prepared. And consequently, many employees are still having to go to work.
Hence why, implementing a remote working strategy, where possible, is important now more than ever.
But, what is hindering companies to work remotely?
Countless employees have been unable to work from home or had to limit their tasks. Simply due to how the operations and business processes are carried out within their organisation.
Using paper-based documents, emails and spreadsheets is not sufficient at a time like this.
Paper processes are generally stored in filing cabinets and folders in many areas. As well, excel sheets are stored in multiple locations. It’s a long process when all three methods need to be involved.
Carrying out business processes using these methods makes remote working difficult to implement. Or worse, impossible to enable.
Communicating and collaborating with different departments can be made very difficult.
For instance, it becomes a hassle when a particular process is taking place in numerous locations with tangible documents.
Therefore, cooperation is ineffective and inefficient.
On the other hand, business process automation has enabled remote working for many. And processes can be completed in a single place, while collaborating.
There is no better time than now to implement business process automation
More and more organisations are adopting digital solutions.
A business continuity plan enables organisations to prepare for potential threats. As a result, they can assemble solutions that will allow them to recover successfully. While also, avoiding repercussions.
Business process automation allows employees to abandon the time-consuming method of using paper-based documents and others. By doing so, employees can essentially work from home as advised.
Allow your business to recover from COVID-19 with agility
Commence your business continuity plan by automating your business processes.
There is no better time than now.
Start your digital transformation journey today
Kianda is a true NO-CODE platform. We empower business users to transform how they carry out business processes on a daily basis.
With workflow software, organisations can implement sustainable initiatives with paperless, digital solutions. Bring agility to your organisation by starting your digital transformation journey today.
It’s 2020. It’s time to optimise business processes with business process automation.
Repetitive tasks without business process automation can easily become draining. However, they are critical for managing operations within an organization.
Let us emphasize.
Today, leaders face multiple internal and external challenges. Hence why, it is important to be prepared, proactive and productive. Dynamic markets result in business managers facing changes such as competition and evolving technologies. So, to keep in line with competitors, technological advancements are highly useful.
Business process automation has received great attention along with adoption in the last number of years. Moreover, many organisations view it as a necessity rather just a ‘nice to have’.
According to a recent report from Forrester, automation and AI are moving deeper into organizations. As a result, they are becoming the “very makeup and operations of the company”.
But, why is business process automation a growing trend?
Let us call a spade a spade. Every person at some stage in their working life comes across a particular task that they aren’t exactly excited about. These processes can generally consume a chunk of your time. Maybe they involve a lot of paper and slow down productivity.
Above all, we are aware that time is money and that wasted time means wasted money. So, lets explore 5 business processes to automate and how these tasks will then, be simple to manage. Certainly, workflow software will make your life a whole lot easier!
1. Onboarding process automation
In general, hiring a new employee involves lots of paper, plenty of emails and communication across other departments like HR. On the other hand, workflow software allows collaboration across departments. Even more, it eliminates the need for paper and multiple emails.
To put simply, you can send the job offer to the new hire and the new hire can accept it along with submitting their data. After that, approvals take place then the contract is automatically issued. Furthermore, digital signatures are captured and all the relevant departments’ tasks are distributed. This ensures that everything is ready before the new hire starts for a better first impression.
In short, the entire onboarding process from start to finish can be achieved. Most noteworthy, all in a single business process automation platform with.
2. Holiday request form
Usually, employees request time off by filling out a paper form or sending emails. Once all of the information is written on the application, a manager then has to manually and digitally input the data.
Emails are sent back and forward to HR, confirmation of status is next. You get the picture…
Again, time is being wasted that could be valuable elsewhere.
As well as that you can conveniently monitor and track them in a dashboard.
3. Incident reporting
The main purpose of an incident report is to try to identify the cause of an incident or a near miss. By doing so, managers can take cautious actions to prevent re-occurrence in the future.
Incident reporting needs to be accurate and managed correctly. It’s no surprise that they are obvious business processes to automate. To be clear, using paper isn’t really a safe way to store valuable information. Therefore, recording and storing data safely will improve the overall quality of the process and the outcomes.
To clarify, a digital incident reportautomatically increases accuracy by storing data more efficiently. Easier tracking allows managers to quickly come up with measures to prevent future occurences.
4. IT help desk
Without a structure put in place, IT teams can get very overwhelmed with queries from end-users.
More importantly, satisfaction won’t be achieved for end-users if IT support teams can’t deliver answers. So, to enhance the user experience, queries need to be addressed fast.
The Kianda platform offers a ready-madeIT help desktemplate that effectively supports end-users. In short, the automated workflow allows the IT team to track, prioritize tickets and solve them rapidly.
5. Procurement process
The flow of the procurement process entails quite a few steps which can easily slow things down, fast. For instance, if managed across excel sheets, paper documents and emails then effective communication maybe hindered. As a result, enabling frequent misconceptions in different stages of the procurement process.
In other words, having multiple documents in numerous places compared to digital documents in one place speaks volumes. All appropriate users can have access to relevant documents if needed. For that reason, collaboration and communication flows better than ever.
Using a business process automation platform for the procurement process delivers transparency to all involved, from buyer to supplier. As a result of better communication, the procurement process runs more smoothly and quickly.
In addition, management of cost and spending becomes more visible, meaning that profitability can be tracked and improved.
Can you imagine the amount of costs and time that is saved by speeding up these processes?
Yes, a lot!
As stated by Gartner, optimising existing business processes does not only focus on efficiency, but efficacy too. To be exact, optimisation of business operations increases productivity, reduces errors and has capabilities to avoid potential risks.
“By automating predictable, standardized processes, application leaders enable the business to focus its attention on the exceptions that still require a human touch”
Automating Business Operations to Scale Your Digital Business, Gartner (2019)
In other words, by saving a lot of time you can devote more attention to other aspects of the business. Perhaps, an area that you could never give enough time to, even though you probably should have.
Further, reducing costs can symbolise many opportunities for the business. Firstly, it can reflect an increase in profitability as there are less operating costs which means saving money. On the other hand, it can be spent elsewhere maybe for R&D, new employees or could be for expansion. Whatever the case may be, saving costs is always a plus.
Let us show you with a free customised demo what Kianda can do for you.
Osvaldo is the CEO of Kianda Technologies with almost 2 decades of experience in the IT industry has developed many successful solutions across a broad range of technologies. He is the subject matter expert in digital workplace collaboration solutions.
Per Diem expenses can include different forms of costs for an employee related to business activities. In short, it focuses on the cost for an employee to take a business trip. Overall, it helps businesses to gain better control over expense management.
Purpose of Per Diem and expense management
Expense management is simply put in place so that employees don’t need to keep a paper record of their expenses. In addition, per diem processes reduce the administrative burden on financial teams.
For instance, employees don’t need to keep a track record of multiple receipts. As well, it removes the need for these expenses to be checked and reimbursed.
The most common Per Diem expenses include overnight accommodation, daily meals and other travel expenses. In general, these are the typical expenses for a business traveler.
As a result of providing daily allowances, there is better control over business finances. Due to gaining superior control, managers can predict financial costs for the business.
Using an online form to automate the per diem process will reduce the hassle of manually performing the task.
Digital forms improve the Per Diem process
Increasingly, companies are adopting digital solutions to streamline Per Diem approvals. Online forms for expense management allows the process to become completely paperless.
As a result, the entire process can be rapidly completed.
Kianda platform offers a per diem template so that users can scale up expense management at a faster pace. Traditionally, managers would manually carry out this process across paper-documents and spreadsheets.
On the other hand, managing business processes digitally reduces the amount of time a task would normally take. In addition, it saves costs and increases efficiency. Simply due to process automation.
Expense management using a digital form
Per Diem Approval workflow includes employees providing the travel plan. Following that, the manager either approves or rejects the travel expense. This is based on a simple calculation of per diem amount, multiplied by a number of days.
With this simple workflow template you can set per diem allowance rates based on the location in a standard way. When an employee starts a request form, rates can easily be calculated. Further, they are then submitted, avoiding any errors or misunderstandings.
In this sample template, an employee has the option to request only Per Diem, Travel or both. To begin, the procedure starts with the employee initiating the process. And they do this by entering personal information and travel details.
The system automatically calculates rates based on the location and number of days. Once the employee submits the request, a manager approves or rejects. Finally, the flow continues with Travel team or Payroll team.
This template comes with with Per Diem request Dashboard for reporting. Alternatively with Kianda, a single dashboard for all their approval tasks can be configured for managers to overview.
As a result, they can easily monitor what is waiting for their approval and what has been approved. Most noteworthy, they can do so with full visibility of the progress of each request.
Streamline your organisation’s per diem expense management and eliminate the errors and achieve consistency.
Kianda is a NO-CODE business process automation platform. We empower business users to accelerate innovation through digital transformation.
Workflow automation software grows as businesses seek more effective ways to carry out business processes.
Modern enterprises have common objectives related to digital transformation. Those commonalities aim to improve productivity and collaboration in their organisations. For instance, adopting new technologies into business operations and company cultures helps organisations to succeed. And, one way to achieve these goals is through business process automation.
Workflow automation software lacks awareness despite it’s huge benefits to business
Digital transformation journey is the accelerating transformation of business activities, workflows, processes and models. Moreover, to fully leverage the changes and opportunities of the latest digital technologies. It is digitizing organisation’s business processes and improving technological foundations. In addition, it involves seamlessly integrating with providers. As a result costs are reduced and customer experiences significantly improve. Continue reading “Digital Transformation Journey will lead you to success”