Kianda workflow software helps companies tackle COVID-19 impacts

Kianda Technologies FoundersMany companies are searching for rapid ways to tackle COVID-19 impacts to the business. 

Local Enterprise Office Ireland highlights how Kianda workflow software is helping companies across the globe throughout COVID-19.

Using Kianda, companies have implemented rapid and effective digital business applications. That is, in response to COVID-19.

May it be for a new process that was developed specifically during the Pandemic. Or, a process that has been altered accordingly. Due to rapid business changes caused by the virus. 

Our COO Derya Sousa was interviewed by the  Local Enterprise Offices and shared how we’ve adapted our business to the needs of ever-changing world. Also, how we can help to curb the spread of COVID-19.

Kianda platform is being used globally to overcome COVID-19 business challenges 

“Now, more than ever, businesses will realise how important technology is for day-to-day operations. And post-crisis transition phase, when we go back to some sort of normality, risks for employees and customers will have to be minimised.” says Derya.

Many businesses have turned to automated workflows to adapt to new working conditions. From employee health assessment forms to remote teams collaboration workflows. Also, preparation for when normality returns.

Some are trying to cut costs and using workflow software to do so. 

“In the past month, Kianda has already seen an increased global interest in its platform. As more customers at home and abroad are prioritising digitalisation projects and implementing rapid solutions” adds Derya.

Investing in workflow software such as Kianda will allow companies to save costs, retain time and will bring agility. Additionally, it allows them to tackle COVID-19 impacts.

Many organisations are still adapting to the new world order. However, some are now preparing to bounce back once the world has recovered from the epidemic. 

Read the full article here and learn how Kianda platform is helping organisations overcome COVID-19 business challenges. And, how it will be beneficial to companies when it comes to managing post-crisis transition phase.

Kianda COVID19 Response
Kianda COVID-19 Response

 


How no-code development drives innovation in business and empowers users

no-code-platforms-empowering-users

Why are no-code development platforms emerging?

There is a rising demand for generating more software in today’s business world , but a limited number of skilled people who can create software. No-code platforms are emerging because they’re much easier to learn compared to coding.

No-code development concept has positively changed how organisations conduct business operations.

Simply, by helping them to transition to an agile development strategy.

If you are in IT department or the person who is responsible for digital strategies within your organisation, you know how hard it can be dealing with many requests from business. Or, how long it can take to deploy a simple software to meet internal or customer requirements.

There is absolutely an easier and agile way to manage these requests.

First and foremost, the ability to create business apps using no-code digital process automation tools allows you to automate laborious and repetitive tasks. 

However, there is a distinctive difference that determines whether your business can create business apps in-house. That is, depending on the software that you choose. 

What are no-code development platforms?

codingLet’s have a look what we mean when we say no-code development platform.

No-code development platforms are applications that allow citizen developers to easily create business apps, without coding. 

Citizen developer term is a growing trend in the IT world. It describes employees within an organisation who create new business applications by using development environments, no-code or low code technology platforms without being limited to programming knowledge.

Meaning with no-code platforms, users with or without programming knowledge can create applications through drag and drop style graphical user interfaces. 

The idea of using application development platforms that are no-code, most of the times focuses on the ability to bypass the IT department. In doing so, companies don’t suffer with constraints such as time, money and other scarce resources such as software developers. 

However IT departments can also benefit hugely with the use of no-code or low-code solutions. Mainly to help them deliver solutions faster and maintain them internally with an agile manner.

Traditionally, if a company wanted to carry out software development they would need to outsource or hire a software developer. Therefore, this incurs additional costs and time for production.

As companies continue to deal with an increasingly mobile workforce, low-code and no-code development platforms are on the rise.

Simply because, codeless tools provide access to app development whether you are an IT Professional, or a Human Resource Manager.

So what is the difference between low-code and no-code development?

The terms kind of speak for themselves. 

Low-code development is building apps that involve a certain amount of coding. In particular, it requires users to have a minimum level of experience in order to create their desired applications.

And of course, the better the coding knowledge, the better the outcome. 

Due to this, it is more expensive to implement low-code. In short, it speeds up the development and deployment stage but it still requires additional costs to hire a programmer to build the app or to outsource.  

No-code development is building apps without writing a single line of code.  Using a no-code workflow software enables app development, even without knowledge of coding language.

No-code platforms are specifically built so that the coding behind the scenes is left to the software developing experts.

So basically, you are building with code but the code is just hidden. And this is simply to make the app-creation process easy for end-users.

As a result, business users can quickly design, build and fast deploy digital solutions. Using no-code platforms is much more flexible and suitable for citizen developers or power users.

In addition, it is less expensive compared to low-code platforms to build solutions fast and maintain them in-house in the long run.


What are the benefits to using no-code development platforms?

Fast building and deployment

Building applications from scratch requires a significant amount of coding. With no-code solutions such as a digital process automation platform, you can swiftly develop business apps by avoiding the programming phase. In addition, execution of business processes is rapid and smooth, allowing tasks to be completed efficiently. 

Major cost savings

Creating a digital business app requires a technical expert who can do so. And, this instantly raises operational costs and wages.

No-code development enable organisations to avoid these costs by simply putting non-technical users into the driving seat of automation.

In other words, employees from HR and Finance to Marketing and Sales can easily deploy tailored digital solutions. 

Productivity increases

App development is time-consuming. With no-code, IT teams can skip these stages and quickly create rich business apps.

As a result, IT departments save a large quantity of time, that usually would have been spent in developing. Because of this, they can essentially invest this time into other aspects of the business and bring innovation to the business.

On another note, this also allows IT and other departments such as HR or Finance, to deploy rapid solutions. Simply, employee productivity increases due to the acceleration in business operations from using a no-code platform. 

No-code development is dynamic and flexible 

No-code development can conveniently tailor to your business’ unique needs.

In other words, users can readily build business apps based on the organisation’s specific desires, without limitations.

So, if you want to include a specific question in an online form, or send a notification to certain user based on an answer given to a question, you can certainly and freely do so.

It is particularly designed in a way that provides business users with flexibility. And, this is so that process can be altered based on internal changes. 

Agility

As previously stated, no-code digital solutions are dynamic and flexible. Because of this, organisations can react fast and implement changes effectively and efficiently. Being agile is considerably important, especially in a highly competitive industry.

Therefore, the ability to adapt to shifting market conditions can essentially provide competitive advantage. As a result, your business can stay in-line or ahead of competitors. 


Kianda NO-CODE Platform

Kianda is a no-code digital process automation and application delivery platform that helps companies streamline every business process while eliminating inefficiencies and reducing development costs.

Derya SousaRecently, NoCode Journal – a digital magazine dedicated to cover the latest NoCode news – featured Kianda platform and our COO, Derya Sousa among other female leaders with emphasis on her role in the no-code market. 

Kianda no-code platform is helping companies across the globe to rapidly and successfully build tailored business apps. Simply, no-code development with Kianda brings agility to organisations and accelerates digital innovation. 

“Kianda provides a cloud-based Enterprise Process Automation Platform for organisations to transform business tasks automate digital forms, workflows, and dashboards”.

(NoCode Journal, 2020)

Read here


Why you should choose no-code development to build business apps

No-code platforms such as Kianda allow you to implement fast digital solutions. Moreover, non-technical staff can create and maintain digital business applications. Therefore, you don’t need to allocate extra costs for a software developer.

In addition, business won’t be left waiting around for long periods of time for apps to be developed.

What previously took months or possibly years to build, can be done in days or as little as hours.

That is, with no-code solutions.

 


Lead IT Business Analyst from Mercury Engineering highlights how easy it is to use Kianda Platform

Construction company, Mercury have been using Kianda to optimise their processes from project management to human resources. They have been successfully enhancing compliance and bringing agility to their business. 

Fiona McCabe, Lead IT Business Analyst highlights how easy business processes have become using Kianda. 

“Prior to Kianda, if someone had a problem, they would try to explain to me what it was, I took as much information as I could. And then, I rang the software experts to get them involved.

But now with Kianda, I’m having a 30 second conversation with someone in the corridor, able to ask some key questions. And, I’m walking away from that conversation, knowing whether or not I can fix this myself.

Fiona McCabe, Lead IT Business Analyst

Mercury Engineering have successfully retained significant amounts of time by using Kianda to deploy digital business processes. 

With Kianda, they can now iron out most of the requirements and changes internally, reducing expenses. And as a result of fast resolutions, productivity scales up, increasing efficiency of their processes. 


Key Features of Kianda NO-CODE platform

Unlimited forms and workflows

Organisations can swiftly build any amount of forms or workflows using Kianda. Therefore, you don’t need to prioritise processes simply because there are only a certain amount of forms available.

You have unlimited forms and workflows to play around with, allowing you to transform business processes without limitations.

Mobile-friendly forms

Kianda is built as a Progressive Web Application. It is available in any device.

Mobility and flexibility allow teams who work in remote areas to successfully carry out business processes. Simply, Kianda allows you to access data and submit forms, even when you are offline. And, you can do this at anytime, anywhere.

Application template store

To help you get started, our app store provides 20+ pre-built forms. From this, you can easily implement any of these templates. In addition, they can provide insight into look and feel and layouts. 

This will then guide you when creating your own forms and workflows. 

Custom reporting dashboards

Kianda provides easy-to-use custom dashboards for data analytics and reporting. Users can swiftly build dashboards with exquisitely designed layouts, charts, lists and more widgets. 

Built-in detailed analytics makes visualisation of performance a breeze. 

Seamless data integration

Readily integrate workflows with ERP, CRM and IT systems on-premise or in cloud to efficiently share data throughout your company. 

Easy to connect APIs provide seamless single step connections to data sources such as SAP, SharePoint, O365,  SalesForce, Oracle, DropBox, Web Services and many more. 

no-code process automation platform Kianda


Typical business processes to rapidly digitise:

HR – Employee onboarding, Leave requests, Employee appraisals, Expense request, Timesheet management

Quality and Health and Safety – Incident reporting, Inspection checklist, Corrective action plan

Project Management – Project approvals, Document generation, Contract management

IT – Ticketing, Change request management, Asset management

Finance – Purchase order management, Capital approvals


 

To discover how no-code process automation platform Kianda can help you, start your free trial today!

START YOUR FREE TRIAL

 


Related articles:

5 Core Business Processes You Should Automate to Increase Agility

Why Leaders Seek Quality Management Systems to Ensure Compliance

Why you need to have a Ticketing Helpdesk for Remote Working Teams

enhancing remote working teams with ticketing app

Ticketing helpdesk is not only useful for customer support. But, also for improving employee collaboration for better business outcomes and faster resolution. To successfully conduct cross-functional business processes, co-working is fundamental.

On that note, effective communication between departments is more crucial now, than ever before. 

The rapid spread of COVID-19 has forced remote working strategies in place, ready or not.

As a result, many organisations are on the look-out for ways to improve internal communications. More importantly, to boost employee performance. That is, for teams to efficiently work from home.

Ticketing helpdesk is put into effect in order to enhance employee collaboration. 

What is a ticketing helpdesk?

Collaboration across different functions of a business requires useful methods of communication. Without the appropriate level of co-working, productivity will ultimately be affected. Hence, work standards can and should be maintained when employees are working from home.

helpdesk supportA helpdesk is used to aid support and provide information between relevant users. As well as that, to ultimately implement resolutions. For instance, employees requiring information from HR departments or IT teams look for quick responses to their needs.

Ticketing is used to manage, track and prioritize internal inquiries between employees. With a ticketing helpdesk, employees can receive, process and respond to each other.

When employees are working together on a particular project or process, individual inputs are required. Many business processes involve workers from cross departments. For example, Finance Teams working with HR to determine the budget for hiring new employees. Or, Sales teams collaborating with Marketing Teams.  

When issues arise throughout these processes, support is needed. An internal ticketing helpdesk easily provides a platform to manage these issues and their resolutions. 


COVID-19 has increased the need to efficiently manage collaboration for remote teams

man working from homeThe COVID-19 Pandemic has been the forceful driver of newly remote working teams. Because of this, many organisations have involuntarily executed remote working.

Interacting across messaging platforms, emails and online meetings have become significant for remote teams. However, they are not sufficient and can be time consuming. For instance, information can get lost between message conversations. So, if you need to search for it and, or you need to take extra notes, your options are limited.

Implementing potent methods of communication is essential to a functioning remote working strategy.

Many organisations are directing towards digital solution such as ticketing helpdesk. That is, to better manage their remote teams. As well, to gain full visibility over their operations.

Today, digitalisation is long-standing.

Companies have already undergone or are currently enduring digital transformations. To clarify, the change to a digital workplace amounts huge benefits to businesses.

With that being said, COVID-19 is accelerating the move to all things digital. Simply, remote working is easy to achieve when you take advantage of provided digital solutions.

From HR and Finance, to Marketing and Sales, process automation scales up productivity. Digital transformation can help your team to successfully work from home.

Digital process automation can transform a ticketing helpdesk into an easy-to-use digital app

It is usually assumed that ticketing helpdesk is only applicable for IT or customer support. However, most people are now working remotely. Hence, internal support is essential to carry out business processes. 

Organisations are increasingly moving beyond messaging apps to more sufficient apps. For example, a robust ticketing system. 

With the power of automation, you won’t have to worry about missing tasks or issues caused by using messaging apps.

Providing a support system for cross-departments interactions is essential to increase productivity and efficiency within an organisation. And with a ticketing helpdesk app, your teams can collaborate efficiently. 

Use Kianda ticketing app for faster resolutions and better collaboration. 


Benefits of using a Ticketing Helpdesk App 

1. Better communication

collaborationInformation can easily get lost or convoluted when located in email threads or messaging apps. Consequently, the initial conversation becomes pointless and a waste of time. As well as that, same issues could be raised numerous times. Two employees working independently could be responding to the exact same question. And this, automatically wastes time. With ticketing, the information can be easily recorded. As well, communication can occur all in a single platform. This reduces duplication of requested support and improves collaboration. In turn, productivity increases.

2. Improved organisation and structure

balancing scalesSimilarly, hidden material in conversations can be difficult to find. This makes it impossible to prioritize queries. By missing important queries, major issues can easily arise. On the other hand, a ticketing system compiles tickets based on levels of urgency. That way, you can monitor the status of an issue and prioritize requests. As a result, resolution times are faster and issues don’t slip through the cracks.  

3. Solves problems

solving problemsWithout a competent system in structure, problems can increasingly go unsolved. From this, major bottlenecks in business processes can occur. This is simply due to one problem getting absorbed into a pile of many. A helpdesk solves problems in accordance with their importance. In other words, issues that need to be solved by tomorrow are ironed out today. 

4. Time and cost savings

saving time is saving moneyUsing messaging apps and email threads to collaborate is time consuming. And time is money. As a consequence, it becomes more expensive to carry out particular processes. Examples of this are, extra costs dedicated for the length of time a process takes. Also, more required costs for additional workers to conduct operations.  A support system such as a helpdesk can significantly reduce costs. By reducing the amount of time or number of people to carry out business processes, expenses will naturally decrease.

A digital ticketing helpdesk that is user-friendly allows you to track, manage and prioritize tickets. All the while making sure users don’t turn to messaging apps and cause important issues slip away. As a result, collaboration becomes more focused, organised, effective and efficient. 


Start using Kianda Ticketing App for faster resolution times and easier collaboration

Enable efficient collaboration between your remote teams with process automation. A ticketing helpdesk can scale productivity for your team. And can do so, while working from home.

Kianda is a true NO-CODE platform. We empower business users to transform how they carry out business processes on a daily basis. 

For more info, visit Kianda.com and sign up to our newsletter!


Osvaldo SousaAbout Author:
Osvaldo Sousa – Enterprise collaboration and Digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.

Related articles:

Remote working: Why digital business process is the key enabler for working from home

COVID-19 challenges and how Gulbenkian reduced the impact with digitalisation

COVID-19 challenges and how Gulbenkian reduced the impact with digitalisation

Gulbenkian Foundation case study

The COVID-19 outbreak has amounted huge pressures on many organisations.

Gulbenkian Foundation deploys a rapid response system to tackle mass ticket returns with Kianda.

Thousands of tickets to be refunded using Kianda Platform to streamline returns process.

How quickly things change

Currently, we are going through a pandemic that has changed our daily lives like no other event before.

COVID-19 has completely disrupted many aspects of both, our personal and professional lives. Subsequently, many businesses are struggling with operational activities, as this was needless to say, unexpected.

As the disease continues to spread, live event organisers have been cancelling or postponing large gatherings. That is, in order to contain the virus.

Technology conferences to major concerts have all been put on hold until further notice.

Moreover, the list of events that have been cancelled due to the outbreak is growing every day.

Like many other businesses, Calouste Gulbenkian Foundation has faced similar issues. Due to the COVID-19 outbreak, they recently had to cancel many of their concerts and events.

As a result, The Foundation is required to return thousands of tickets to their clients.

Manually managing these returns processes would take weeks or months, causing major customer dissatisfaction. And so, the organisation realised a manual solution would not be feasible.

Within 24 hours a digital solution was created using the Kianda app

Productivity conceptTo act quickly, Gulbenkian Team developed a rapid Kianda returns process.

They customised the process to their organisations unique needs. Most noteworthy, they designed the entire process in just under 24 hours.

Fast action was needed to tackle the disruption from COVID-19.

And it was delivered swiftly, by the Gulbenkian Team. 

Read full case study here


Despite the disruption COVID-19 has caused on multiple business operations, Gulbenkian took considerable action

Digitalising their ticket returns process has essentially enabled the Foundation to regain control.

But, in a superior way.

By doing so, the organisation has minimised their clients discontent regarding unforeseen cancellations. In addition, they have eased customers by preventing delays in ticket returns.

For the reason that this process was automated, the Foundation could certainly move fast. As a result, they could reduce the impact to their business in this time of hardship.

In the midst of a world-wide catastrophe, we are happy and proud to help our customers overcome such challenges.

To combat business challenges during these turbulent times, business continuity planning is vital.

Including efficient digitalisation strategy in your continuity plan is also equally vital.

Even though the COVID-19 outbreak was unaniticipated, it is imperative to now, act fast. 


Businesses have implemented remote working in their contingency plan across the globe
Stop coronavirus

In order to bring the COVID-19 epidemic under control, many office doors have been forced shut. 

Government leaders from countries around the world have strongly advised people to work from home. 

Following governmental obligations, businesses have implemented remote working in their contingency plan.

However due to the rapid spread of the deadly virus, many organisations have not been prepared. And consequently, many employees are still having to go to work.

Hence why, implementing a remote working strategy, where possible, is important now more than ever. 

But, what is hindering companies to work remotely?

Countless employees have been unable to work from home or had to limit their tasks. Simply due to how the operations and business processes are carried out within their organisation.

Using paper-based documents, emails and spreadsheets is not sufficient at a time like this.

Paper processes are generally stored in filing cabinets and folders in many areas. As well, excel sheets are stored in multiple locations. It’s a long process when all three methods need to be involved.

Carrying out business processes using these methods makes remote working difficult to implement. Or worse, impossible to enable. 

Communicating and collaborating with different departments can be made very difficult.

For instance, it becomes a hassle when a particular process is taking place in numerous locations with tangible documents. 

Therefore, cooperation is ineffective and inefficient.

On the other hand, business process automation has enabled remote working for many. And processes can be completed in a single place, while collaborating.


There is no better time than now to implement business process automation

More and more organisations are adopting digital solutions.

A business continuity plan enables organisations to prepare for potential threats. As a result, they can assemble solutions that will allow them to recover successfully. While also, avoiding repercussions.remote working

Business process automation allows employees to abandon the time-consuming method of using paper-based documents and others. By doing so, employees can essentially work from home as advised.

Allow your business to recover from COVID-19 with agility

Commence your business continuity plan by automating your business processes.

There is no better time than now.


Start your digital transformation journey today

Kianda is a true NO-CODE platform. We empower business users to transform how they carry out business processes on a daily basis.

With workflow software, organisations can implement sustainable initiatives with paperless, digital solutions. Bring agility to your organisation by starting your digital transformation journey today. 

Eliminate paper. Reduce costs. Increase Efficiency.

For more info, visit Kianda.com and sign up to our newsletter!


Derya SousaAuthor: Derya Sousa COO of Kianda Technologies 
Helping companies to operate paperless, delivering custom business applications rapidly with no-code digital process automation platform Kianda.

To discover how Kianda can help you, start your free trial today!

START YOUR FREE TRIAL

Related articles:

Remote working: Why digital business process is the key enabler for working from home

5 Core Business Processes You Should Automate to Increase Agility

5 Core Business Processes You Should Automate to Increase Agility

5 business processes to automate

It’s 2020. It’s time to adopt business process automation.

Repetitive tasks without process automation can easily become draining. However, they are critical for managing operations within an organization. 

Let us emphasize.

Today, leaders face multiple internal and external challenges. Hence why, it is important to be prepared, proactive and productive. Dynamic markets result in business managers facing changes such as competition and evolving technologies. So, to keep in line with competitors, technological advancements are highly useful.

Process automation has received great attention along with adoption in the last number of years. Moreover, many organisations view it as a necessity rather just a ‘nice to have’.

According to a recent report from Forrester, automation and AI are moving deeper into organizations. As a result, they are becoming the “very makeup and operations of the company”. 

But, why is process automation a growing trend?

Let us call a spade a spade. Every person at some stage in their working life comes across a particular task that they aren’t exactly excited about. These processes can generally consume a chunk of your time. Maybe they involve a lot of paper and slow down productivity.

Above all, we are aware that time is money and that wasted time means wasted money. So, lets explore 5 business processes to automate and how these tasks will then, be simple to manage. Certainly, workflow software will make your life a whole lot easier!


1. Onboarding process automation

In general, hiring a new employee involves lots of paper, plenty of emails and communication across other departments like HR. On the other hand, workflow software allows collaboration across departments. Even more, it eliminates the need for paper and multiple emails.

To put simply, you can send the job offer to the new hire and the new hire can accept it along with submitting their data. After that, approvals take place then the contract is automatically issued. Furthermore, digital signatures are captured and all the relevant departments’ tasks are distributed. This ensures that everything is ready before the new hire starts for a better first impression.

In short, the entire onboarding process from start to finish can be achieved. Most noteworthy, all in a single platform with workflow software.

2. Holiday request form 

Usually, employees request time off by filling out a paper form or sending emails. Once all of the information is written on the application, a manager then has to manually and digitally input the data. 

Emails are sent back and forward to HR, confirmation of status is next. You get the picture…

holiday-request-form
holiday-request-form

Again, time is being wasted that could be valuable elsewhere. 

A  digital holiday request form with Kianda platform allows you to manage and approve requests, all in the one place.

As well as that you can conveniently monitor and track them in a dashboard. 

3. Incident reporting

The main purpose of an incident report is to try to identify the cause of an incident or a near miss. By doing so, managers can take cautious actions to prevent re-occurrence in the future.

Incident reporting needs to be accurate and managed correctly. It’s no surprise that they are obvious business processes to automate. To be clear, using paper isn’t really a safe way to store valuable information. Therefore, recording and storing data safely will improve the overall quality of the process and the outcomes.

To clarify, a digital incident report automatically increases accuracy by storing data more efficiently. Easier tracking allows managers to quickly come up with measures to prevent future occurences.

4. IT help desk 

IT helpdesk
IT helpdesk

Without a structure put in place, IT teams can get very overwhelmed with queries from end-users.

More importantly, satisfaction won’t be achieved for end-users if IT support teams can’t deliver answers. So, to enhance the user experience, queries need to be addressed fast. 

The Kianda platform offers a ready-made IT help desk template that effectively supports end-users. In short, the automated workflow allows the IT team to track, prioritize tickets and solve them rapidly. 

5. Procurement process 

The flow of the procurement process entails quite a few steps which can easily slow things down, fast. For instance, if managed across excel sheets, paper documents and emails then effective communication maybe hindered. As a result, enabling frequent misconceptions in different stages of the procurement process. 

In other words, having multiple documents in numerous places compared to digital documents in one place speaks volumes. All appropriate users can have access to relevant documents if needed. For that reason, collaboration and communication flows better than ever.

Using a workflow software for the procurement process delivers transparency to all involved, from buyer to supplier. As a result of better communication, the procurement process runs more smoothly and quickly.

In addition, management of cost and spending becomes more visible, meaning that profitability can be tracked and improved.


Can you imagine the amount of costs and time that is saved by speeding up these processes?

Yes, a lot! 

As stated by Gartner, optimising existing business processes does not only focus on efficiency, but efficacy too. To be exact, optimisation of business operations increases productivity, reduces errors and has capabilities to avoid potential risks.

“By automating predictable, standardized processes, application leaders enable the business to focus its attention on the exceptions that still require a human touch” 

Automating Business Operations to Scale Your Digital Business, Gartner (2019)

In other words, by saving a lot of time you can devote more attention to other aspects of the business. Perhaps, an area that you could never give enough time to, even though you probably should have. 

Further, reducing costs can symbolise many opportunities for the business. Firstly, it can reflect an increase in profitability as there are less operating costs which means saving money. On the other hand, it can be spent elsewhere maybe for R&D, new employees or could be for expansion. Whatever the case may be, saving costs is always a plus.


Ready to save a lot of time and costs, improve productivity and eliminate paper?

Visit kianda.com for more info!

Author: Osvaldo Sousa

Osvaldo is the CEO of Kianda Technologies with almost 2 decades of experience in the IT industry has developed many successful solutions across a broad range of technologies. He is the subject matter expert in digital workplace collaboration solutions.

Related articles:

Why Leaders Seek Quality Management Systems to Ensure Compliance

Travel Request Form


How to manage your Procurement Process efficiently to reduce costs and risks

Digital process management

Is your procurement process slowing things down?

Are you using traditional ways to manage your procurement process? If your answer is yes then, it is time to boost your buying steps.

The digital revolution has started to disrupt the process of procurement in the last couple of years like many other business processes. For example, 85% of executives believe that digital transformation will alter the very fabric of their purchase process. However, only 32% have a digital strategy in place.

In the past, the procurement process only took care of the nuts and bolts of resourcing. But, technologies and automation have made it a profitable strategy that empowers C-suit decision-makers. 

Managing procurement effectively can create market visibility, minimize supply chain risks, and deliver cost savings.


What Does Procurement Process Mean?

purchasing agreement

In the simplest terms, it’s the buying of goods and services. However, it includes all processes from purchase planning to value analysis.

The procurement management must achieve a profit on resale. And to do so, it must source finance cheaply and negotiate intelligently.

The old incarnation of procurement management could succeed simply by operating more cheaply than the average business. On the other hand, today’s standards are higher.

Although world-class procurement departments operate 20% more economically and employ 27% fewer employees, that’s no longer enough.

What does procurement mean in the modern era? Sometimes, intelligent spend management. Other times, often supplier sourcing, but always digital strategy.

What are the steps in Procurement Process Flow?

Process of procurement flow can be broken down into: procurement process, systems, people, and paperwork.

Overall, the procurement process entails broader tasks such as ordering, payment fulfillment, and receiving.

Procurement Process flow includes eight purchasing steps:

      1. Requesting for a service or product

      2. Analysis to evaluate request

      3. Forward a request for proposal to suppliers

      4. Supplier Selection

      5. Procurement Manager evaluation and approval

      6. Approving the request with a purchase order

      7. Sending the purchase order to the supplier

      8. Receiving the product and confirming the delivery of services or goods (Three-way matching)

      9. Approve the invoice and forward it to payment processing

      10. Recording the transaction for the company’s records

Example Procurement Process Flow
Example Procurement Process Flow

Why Automate Your Procurement Process?

Excel spreadsheets and emails belong in the old age with paper documents. Meanwhile, procurement software that can provide automated workflows can convert manual tasks into automated processes without human intervention. As a result, repetitive events can automatically up-scale.

The procurement cycle can, and should, be digitalised, not only to help you refine your strategy. but, to automate it and generate a set of analytics to assess its efficiency.

Procurement software can include all the steps you’ve always used in your purchasing process. There is no difference in procurement meaning whether you’re using digital or manual processes. Certainly, there are distinctions though, efficiency and transparency changes. In other words, automating repeatable tasks cuts the risk of human error.

It can also reduce steps in the procurement process and speeds up interactions. But, you remain the brain behind your strategy. You make the rules, editing your workflow according to your decisions.

Gain visibility and increase transparency

Another important reason why to automate your procurement is to gain visibility of your procurement process.

It can help to track the way your buying department manages their part of the process.

As a result of digital procurement in business, the procurement meaning has evolved intelligent spend management.

Intelligent spend management is transparent more than ever before. Most certainly, thanks to digital workflows.

Communication is key

Collaboration with suppliers is very important. For instance, certain steps that should be involved can be made accessible to suppliers when automated.

Enhancing communication is key. This way, everyone from the procurement team to suppliers can give you input on a single platform. In short, the automation of these processes promotes more effective standards of communication. 

Using a digital procurement system contributes to your paperless office, keeping your documents in one place. Procurement documents define contractual relationships, and automation helps to prevent important losses, keeping all your contracts in the digital sphere.

Procurement Software and Tail Spend

Small purchases tend get neglected, thanks to resource-heavy, manual work.  So, to fix the problem, the procurement process should engage with suppliers. They can do this by amplifying transparency and optimizing inventory.

Monitoring key performance indicators, risks can be identified and procurement process strategies can be refined.

The procurement management system should monitor:

      1. Compliance rates that increase spend and lead to invoice disputes.

      2. Supplier defect rates, which cause unreliability.

      3. Supplier lead time, which improves delivery time

      4. Purchase order cycle time

      5. Purchase to pay time

      6. Cost per invoice and purchase order, which tends to suffer when there are invoice disputes

      7. Spend under procurement management

      8. Procurement procedure return on investment

What to look for when comparing Procurement Software 

Automating the process of procurement can be efficiently achieved. Digital process automation is the obvious driver of improved metrics, but the analytics themselves are still a crucial ingredient.

They can be used to forecast future crises and optimize vendor evaluation. In addition, they can improve invoicing procedures and predict demand.

Process automation software gives flexibility in terms of tailoring a process according to your organisations unique needs.

When comparing procurement software options, you should look out for several features when carrying out comparison analysis. 

Procurement software benefits
Procurement software benefits

Here is a list of what to look for:

      1. User-friendly customisation and scalability

      2. Accessible data and analytics

      3. Easy reporting

      4. Available in multi-devices

      5. Automated reminders and notifications

      6. Easy, multi-layered approvals

      7. Budget control

      8. Providing suppliers instant access for their input

      9. Data integration with existing systems

The modern process of procurement no longer fears risks – it predicts them.

Procurement is constantly evolving, and metrics help it to advance. Software de-clutters your process steps and improves transparency. From this, you gain control over the entire procurement lifecycle.

As a result of using digital procurement systems like Kianda, the procurement business definition has transformed.

Procurement in business has become more complex, but that’s a boon rather than a bane. Procurement procedure has never been this scalable or innovative, thanks to technology, and it’s put CTOs on the map.


Kianda Procurement Dashboard
Kianda Procurement Dashboard

 

Are you looking to boost your procurement process?

Why not start a Kianda free trial and discover how you can reduce risks and bring efficiency to your purchasing. Kianda Procurement Process App is designed with our experience and best practices in mind.

Good news is that you can tailor all the pieces of the app to fit what your organisation needs. Meanwhile, remember you do not need to hire developers to manage the app. Anyone with or without programming skills can create business process apps with Kianda.

Get the Procurement Process App

About Author:
Osvaldo Sousa – Digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.
 
 
 
Other articles you might be interested:
 

Purchase Order Process

Digital incident reporting in construction can save lives

Digital construction

Digital advances in the construction industry

Digital construction is becoming far more ingrained in the built environment. For instance, the use of digital incident reports are becoming popular. In fact, business process automation is at the forefront of streamlined processes.

Many departments in organisations use QHSE workflows and approvals. For example, procurement teams issuing purchase orders or design teams automating steps to approve drawings. Also, quality control teams managing inspections and tests.

Health and safety lends itself well to automated business processes. Good catch practice forms can significantly improve through automation. For example, digital forms can record incidents and near misses more accurately.

Safety and the construction industry

Certainly, construction is a high-risk industry. Furthermore, busy sites are full of potential hazards.

Over the past two decades, there has been many safety improvements for construction companies.  For instance, legislation and better construction methods are key factors. In addition, health and safety management systems have increased.

Implementing digital QHSE workflows

Today, more and more companies are going digital.  Automated systems and workflow software is on the rise. Therefore, adoption will allow you to keep up with competitors. As well, it displays current safety practices in your company.

Incident reporting guidelines and procedure

Traditionally, incident reporting was reactive and tended to use only past incidents as review basis. A phone call, meeting and note in the accident book might have been the only way to record incidents. Clearly, this isn’t a secure method for health and safety quality control.

In organisations, there are industry standard reporting guidelines to manage health and safety. One of the common features of industry guidance is to ‘Plan, Do, Check, Act’. An automated process can complete this for construction incident reporting.

Construction incident reporting tools

Standard incident reporting procedures normally involve specific incident reporting tools such as a form to fill in. Also including, a process to follow to escalate the incident to management, depending on the severity.

Digital workflow and process automation result in reduced process failure. For instance, there is less reliance on employees to take positive action. For example, making phone calls and sending emails.

Legislation and incident reporting

Legislation can vary from country to country, but generally places a duty of care upon those working in construction. That is to say, it manages the health and safety for themselves and for those around them, so far as it is reasonable.

More information on this can be found on the relevant government website for your region.

There are numerous regulations that you must be aware of. For example, lifting operations, control of hazardous substances or incident reporting guidelines. With online forms and QHSE workflows, legislation compliance can be automated.

Companies thinking ahead use business process automation for effective audits of construction sites. For example, compliance with laws, regulations and good industry practice. As a result, strengths and opportunities emerge, identifying room for improvement. Changes can then be made for better health, safety and quality on construction sites. Also, it can highlight areas that raise concern, to urge corrective action.

Why is your safety incident reporting procedure important?

Incident reporting workflow and procedure is incredibly important to any construction business. That is, from an ethical, statutory and profit point of view. Accidents are bad for business. Almost all clients will ask for accident history when tendering for any work.

Without an incident reporting system, it is harder to learn from past mistakes. More importantly, to make changes that avoid recurrence. This would be viewed as a negative in any accident investigations.

incident reporting system
Incident reporting system

Identifying Trends

The ‘Check’ stage is recommended when managing health and safety. This involves performance measurement, investigating accidents, incidents and near misses. Therefore, an incident reporting workflow needs to be in place. Simply put, to capture details for escalation to appropriate managers, incidents need to be reported.

The procedure must also be able to identify trends. For example, minor hand injuries may not require serious escalation. However, larger numbers of minor hand injuries could signal a worrying trend and is investigated to spot a pattern.

What could happen if your safety incident reporting procedure isn’t working?

Many countries have strict rules on the reporting of incidents. For example, the U.K. has Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013. Ireland has Safety, Health and Welfare at Work (Reporting of Accidents and Dangerous Occurrences) Regulations 2016. Further, the U.S. has the Occupational Safety and Health Act of 1970 where reporting is detailed in Section 8.

Regulations set out minimum reporting timelines for specified injuries, dangerous occurrences and occupational diseases. Therefore, a safety reporting process is critical. Reason being, it ensures that these issues are captured and reported in the statutory timescales.

Kianda software is easily tailored to meet specific laws and regulations. As well as that, it is prepared to adapt to any changes in legislation, as they occur.

An example of an incident report required by these regulations would be if a scaffolding collapsed in Ireland. It must be reported to the Health and Safety Authority in ten days, or risk prosecution. On the other hand, in the U.K., an incident such as this would need to be reported immediately.

Inefficiencies and inaccuracy in safety reporting can be fatal.

According to the Health and Safety Authority, in 2019 a total of 46 deaths occurred within the workplace with 12 people on constructions sites alone.

“Construction workers engage in many activities that may expose them to hazards, such as falling from a height, unguarded machinery or being struck by construction equipment”

Incident reporting should be prioritized and consistent with every incident. Accordingly, this will reduce the number of accidents in the work-place.

Fatalities must be reported and even near-misses so that workers can implement different and new methods. In doing so, the likelihood of an accident in the future will decrease.

Penalties

Reporting a reportable occurrence is a legal obligation. And penalties are given to those who choose to ignore this. Consequently, there can be custodial prison sentences for the responsible person or persons and a large fine for the business.

Learning from incidents reduces the risk of recurrence (and the severity if they do reoccur). Also, it is key to keeping workers safe and incident free. This in turn contributes to keeping a business profitable and successful.

incident reporting software
Incident reporting software

Why use digital workflows to manage incident reporting?

Digital workflow software can be used to implement incident reporting forms. Simply, an online form is used to ease the reporting of incidents, providing visibility to management. Along with that, key metrics related to the number of near misses and incidents are obtained.

It should also collect information about why incidents may have happened. Then suggestions on how to prevent recurrence.

Effective use of an incident reporting form can reduce the time it takes for people to report incidents. Additionally it will reduce additional paperwork. As well, track actions that have been identified to prevent incidents recurring.

It also allows for a high standard of quality control by setting mandatory fields for data input.

Management information and monitoring

Management can view weekly, monthly and yearly overviews of performance via dashboards. Meaning, decisions can be targeted at reducing the risk of future incidents.

A track record of the steps that have been taken is provided. This demonstrates a company’s efforts to improve their health and safety record.

By reviewing health and safety performance, lessons can be learned and shared through several mediums. For example, additional training, purchase of new equipment or a review of approved sub-contractors.

Implementing effective construction incident systems

The end users of the system must be considered when implementing the systems, as well as those in the management chain. Barriers to reporting should be minimised. Further, employees should be trained and able to submit forms online or offline along with easily capturing incident data.

Software for construction processes
Software for construction processes

Good practices

Effective incident reporting systems have a focus on near miss reporting and good practices. Near misses are useful for looking at close calls where someone has been lucky. With that said, essentially putting steps in place will ensure that luck does not play a part in people’s future safety.

An example of an incident report that involves pro-active management is good practices. This is looking at what goes well and providing feedback to the teams to improve morale and belief in health and safety. Also, allowing for these good practices to be distributed to other teams.

Kianda is a software platform that allows companies like yours to automate and streamline business processes. For example, incident reporting via easily built online forms and workflows.

Start your free trial today at www.kianda.com

About Author:
Osvaldo Sousa – Digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.

RELATED ARTICLES:

https://www.kianda.com/blog/2019/06/19/digital-employee-onboarding-induction-for-construction/

https://www.kianda.com/blog/2018/11/06/benefits-of-digital-process-automation-in-construction/

https://www.kianda.com/blog/2019/05/29/according-to-forrester-report-22-of-companies-havent-begun-their-digital-transformation-are-you-one-of-them/

Per Diem Approval Workflow

Per-Diem-Request-Dashboard

Per Diem expenses can include different forms of costs for an employee related to business activities. In short, it focuses on the cost for an employee to take a business trip.

Purpose of Per Diem 

Expense management is simply put in place so that employees don’t need to keep a paper record of their expenses. In addition, per diem processes reduce the administrative burden on financial teams.

For instance, employees don’t need to keep a track record of multiple receipts. As well, it removes the need for these expenses to be checked and reimbursed.

The most common Per Diem expenses include overnight accommodation, daily meals and other travel expenses. In general, these are the typical expenses for a business traveler.

As a result of providing daily allowances, there is better control over business finances. Due to gaining superior control, managers can predict financial costs for the business.

Using an online form to automate the per diem process will reduce the hassle of manually performing the task.

Digital forms improve the Per Diem processEmployee receipt records

Increasingly, companies are adopting digital solutions to streamline Per Diem approvals. Online forms for expense management allows the process to become completely paperless.

As a result, the entire process can be rapidly completed.

Kianda platform offers a per diem template so that users can scale up expense management at a faster pace. Traditionally, managers would manually carry out this process across paper-documents and spreadsheets.

On the other hand, managing business processes digitally reduces the amount of time a task would normally take. In addition, it saves costs and increases efficiency. Simply due to process automation.


Expense management using a digital form

Per Diem Approval workflow includes employees providing the travel plan. Following that, the manager either approves or rejects the travel expense. This is based on a simple calculation of per diem amount, multiplied by a number of days.

With this simple workflow template you can set per diem allowance rates based on the location in a standard way. When an employee starts a request form,  rates can easily be calculated. Further, they are then submitted, avoiding any errors or misunderstandings.

In this sample template, an employee has the option to request only Per Diem, Travel or both. To begin, the procedure starts with the employee initiating the process. And they do this by entering personal information and travel details.

The system automatically calculates rates based on the location and number of days. Once the employee submits the request, a manager approves or rejects. Finally, the flow continues with Travel team or Payroll team.

This template comes with with Per Diem request Dashboard for reporting. Alternatively with Kianda, a single dashboard for all their approval tasks can be configured for managers to overview.

As a result, they can easily monitor what is waiting for their approval and what has been approved. Most noteworthy, they can do so with full visibility of the progress of each request.

Streamline your organisation’s per diem management and eliminate the errors and achieve consistency.


Kianda is a NO-CODE business process automation platform. We empower business users to accelerate innovation through digital transformation.

For more info, visit Kianda.com and sign up to our newsletter!

Don’t forget to explore Kianda template store when you sign up and check out all other templates designed to help you get started.

Get started with this template now!

Get the template


Related articles:

Change Request Process

Travel Request Form

Why every business can benefit from workflow automation software

Workflow automation software grows as businesses seek more effective ways to carry out business processes.

Modern enterprises have common objectives related to digital transformation. Those commonalities aim to improve productivity and collaboration in their organisations. For instance, adopting new technologies into business operations and company cultures helps organisations to succeed. And, one way to achieve these goals is through business process automation.

Workflow automation software lacks awareness despite it’s huge benefits to business

Enterprises still seem to be somehow in a catch-up mode when it comes to digital transformation. In despite of all the available latest technologies, innovations, mobile solutions, AI’s. Continue reading “Why every business can benefit from workflow automation software”

Digital Transformation Journey will lead you to success

Embrace digital business transformation

Digital transformation journey is the accelerating transformation of business activities, workflows, processes and models. Moreover, to fully leverage the changes and opportunities of the latest digital technologies. It is digitizing organisation’s business processes and improving technological foundations. In addition, it involves seamlessly integrating with providers. As a result costs are reduced and customer experiences significantly improve. Continue reading “Digital Transformation Journey will lead you to success”