Our COO, Derya Sousawas interviewed by RTE (Radio Television of Ireland) for the Boost My Business feature, showcasing Kianda’s easier approach to digitalisation. Kianda no-code platform helps companies from all over the world to implement digitalisation smoothly. And, without limitations. Moreover, Kianda has played a key role in how many companies adapted to the pandemic. And how those businesses have minimized the impacts of COVID-19.
Digitalisation is ever-growing
More and more companies are undergoing digital transformation in order to improve business operations. However, digitalisation can be a complex process without adequate resources or the correct tools.
Much of the business process automation platforms out there require some level of coding knowledge. Meaning, only a software developer or somebody with significant coding experience can build and implement a digital system. With that, business users might have to wait months or even years for a new system to be introduced. And in some cases, the digital system may even fail or work improperly.
Because of this, digitalisation can be seen as tricky. But, it doesn’t have to be. Kianda no-code business process automation platform was built to bridge the gap in the business process automation industry. More so, to make digitalisation easier.
“We had seen the struggle companies go through when it comes to implementing new technologies or new business systems. So, we said there has to be a better way. Not just for ourselves as developers. But, also so people who are not technical could be more hands on in the digitalisation journeys of companies.”
And that is why Kianda was founded. So that, business users without technical knowledge or coding experience can build and implement new systems. Most importantly, to undergo digitalisation without any barriers.
As a no-code business process automation platform, Kianda significantly reduces the time it takes to build and implement a new digital system. As well as that, it allows you to deploy rapid digital solutions. That is, much faster than before.
Digitalisation has been a growing trend for a number of years. However, it became a considerably important need in the last few months. Most notably, digital transformation has been a crucial element in a bid to tackle COVID-19. More specifically, in tackling the challenges businesses have faced and are still facing as a result.
Adapting to the pandemic
Like most businesses, Kianda have faced some issues throughout the duration of COVID-19. Due to uncertainty, many businesses are hesitant to begin digitalisation. This is potentially due to factors relative to the cost of digitalisation.
Digitalisation is an investment.
Digitalisation requires additional costs, but the benefits are substantially rewarding. A great deal of organisations who have adopted business process automation have realized the advantages and benefits derived. Hence why more companies have sparked an interest and are moving forward with digitalisation.
Simply put, companies are increasingly becoming more interested in digital transformation.
Our team primarily concentrated on providing premium support to our current customers in the early days of the pandemic. More importantly, to help our clients address and overcome challenges. Particularly those related to coronavirus. That is, with the use of Kianda’s no-code business process automation platform.
“Our platform helps businesses to adapt to pandemics or to big changes that might be happening in the market. It helps companies adapt to their operations in a fast and agile way,” says Derya.
Have your teams reached capacity? Business process automation (BPA) is here to help. And is definitely here to stay! Moreover, as COVID-19 appears to be sticking around for much longer than expected, digital transformation through business process automation becomes more urgent.
Rather than a future prospect, shall we say.
In a matter of weeks and on a global scale, many organisations literally bulldozed into digital transformation. Simply just to implement remote working, to continue business throughout the pandemic.
With that said,in a study conducted by Gartner, 82% of leaders in business will continue allowing employees to work from home, post-crisis. So, even though remote working was initially a last-minute decision for business continuity purposes, it will be considered the norm for many going forward. And business process automation will be key for many to successfully continue remote working strategies.
Today, many digital leaders cannot see how businesses would have survived COVID-19 up until now. That is, without digital technologies like no code business process automation.
On another note, as the global economy tries to minimize the impact of the epidemic, businesses are finding it difficult to predict supply and demand.
Some strong organisations face weakened demand on the contrary to being market leader’s pre-crisis. On the other hand, some are facing unexpected, plummeting demand.
Digital transformation and business process automation will play a significant role in the next couple of months. Specifically, a role in how businesses will weather these extreme and unforeseen market shifts. Moreover, optimising business process management (BPM) provides opportunities for businesses to regain control. In particular, automating processes will accelerate productivity for those who are struggling with demand that caught them by surprise.
What is Business Process Automation (BPA)?
Most people think business process automation “steals their jobs”… But as a matter of fact, BPA actually makes your work-day and overall job easier.
To simply define, business process automation uses technology to replace manual, repetitive tasks by automating them. The purpose of BPA generally comes down to organisations being able to create more value per work.
Business process automation provides capabilities to take away human intervention from time-consuming, repetitive tasks and automates those laborious tasks. By doing so, employees can then focus on other tasks that require their knowledge, skills and experience. Subsequently, adding more value to business processes.
Digital leaders like you primarily choose business process automation to correct any inefficiencies caused by current methods. That is, by digitally transforming them to mitigate risk of issues arising.
In other words, business process automation allows operations to scale better than before. As a result, organisations can reap benefits derived from automating processes. For example, cost efficiencies and productivity increases. Also, improving employee and customer satisfaction and reducing risk of bottlenecks and delays.
Business process automation can be either a self-contained action to autonomously improve several business processes. Or, it can be part of a much larger movement within business operations.
Types of Business Process Automation (BPA) – BPI, BPE, BPM
Business Process Improvement (BPI) is where a particular process is re-evaluated to see where inefficiencies lie. In particular, it is the analysis, review and improvement of a business process to maximise efficiency. Business analysts, digital innovation leaders or IT specialists might map out a business process. Then, pinpoint any issues, re-design it to a good standard of quality and report on key metrics to see if it has been successful.
Business Process Reengineering (BPR) is quite similar to BPI as it does focus on analysing, reviewing and improving a business process. However, rather than just re-designing the process, BPR actually strips the process to nothing. And, re-builds it from the ground up. Business process reengineering is particularly sought when a company’s goal is to cut cost and improve quality, productivity and profitability.
Business Process Management (BPM) on the other hand differentiates from BPI and BPR as it is an on-going process, rather a onetime initiative. BPM focuses on continuously improving steps in business processes or else the process as a whole. Automation plays a significant role in improving quality of business process management. Simply, as it speeds up processes, getting work done faster and more efficient.
In short, business process automation specifically focuses on getting rid of out-dated methods and insufficient systems. And replaces them with a robust business process management system (BPMS). Such as a no code business process automation platform, like the one Kianda offers.
So, if you are like most and feel like spreadsheets, emails and paper are making your job harder, read on.
3 key benefits of optimizing business processes with an efficient BPMS
Increase valued, productivity and profitability;
The more time it takes for a task to be completed, the more it costs the company. To be clear, employees are being paid for their hours of work. Tedious, time-eating tasks, can be completed at a faster pace with business process automation.
Subsequently, more value is created per work with business process automation. And in turn, productivity and profitability goes up. In addition, eliminating boring, repetitive tasks keeps employee’s engaged and motivated. Especially, when they are doing more work that requires their knowledge and skills. That in itself is rewarding.
Minimizes risk of human error;
Mistakes are easy to make for even the most punctual and smart employees. Certainly, when tasks are carried out manually. Daily repetition almost makes us feel like we are robots completing a task.
For instance, as a HR manager, you might be approving holidays requests manually. Because of this, you can frequently overlook important information. But, with a digital holiday request workflowyou don’t need to fear that you have made a mistake. Business process automation reduces our mistakes. Simply, enabling us to do our work efficiently. And without having to second guess ourselves.
Improves employee collaboration;
Business process automation enables teams to collaborate in a central place. With remote working becoming more ingrained into our current roles, efficient employee collaboration is key. Emails sent back and forth, spreadsheets being passed around… It is not good enough anymore.
Employee’s need to be able to communicate fast and effective. With Kianda platform, teams can easily do this. As an example, all data is centralized in one place. This allows access to all stakeholders involved in a particular process. Information is just a click away.
And that’s not all. Business process automation allows you to eliminate paper in your organisation. This reduces the need for space to store paper documents and equipment (e.g. storage cabinets).
Also, automating business process management assists in audit trails. Digital processes are reliable and easy to track, reinforcing company policies and accountability. Simply because, you can see who did what, when and how.
Popular use-cases of Business Process Automation
There are many use-cases out there that can be streamlined with a business process automation platform. We’ve compiled a list of processes that our customers have successfully automated with Kianda below. However, if you are struggling to identify a use-case in your organisation, we would love to help!
Why would you want to automate business process management (BPM)?
Digital transformation is not a choice anymore.
In a bid to combat challenges of COVID-19 and to stay in line with competitors, digital transformation is a must have. Up until now, implementing business process automation was considered a competitive advantage. However, remote working is being made mandatory for many organisations worldwide. And business process automation goes a long way with aiding remote working strategies.
While some businesses work from home on a short-term basis (until the pandemic eases), multiple enterprises are to continue remote working as an option.
Although COVID-19 forcefully implemented remote-working, it has had a tremendous shift in the way we all work today. Many business models are under re-construction. Whereby digital transformation will play a centre-stage role. Moreover, a business process management system (BPMS) is essential for organisations to come back to full health. And at a fast pace. That way, they can minimize impact on business caused by the pandemic.
After all, what would we have done without digital technologies these past couple of months?
We are here to help you kick-start your digital transformation journey!
See how Kianda business process automation platform can help you by requesting a free live demo.
Thousands of tickets to be refunded using Kianda Platform to streamline returns process.
How quickly things change
Currently, we are going through a pandemic that has changed our daily lives like no other event before.
COVID-19 has completely disrupted many aspects of both, our personal and professional lives. Subsequently, many businesses are struggling with operational activities, as this was needless to say, unexpected.
As the disease continues to spread, live event organisers have been cancelling or postponing large gatherings. That is, in order to contain the virus.
Technology conferences to major concerts have all been put on hold until further notice.
Moreover, the list of events that have been cancelled due to the outbreak is growing every day.
Like many other businesses, Calouste Gulbenkian Foundation has faced similar issues. Due to the COVID-19 outbreak, they recently had to cancel many of their concerts and events.
As a result, The Foundation is required to return thousands of tickets to their clients.
Manually managing these returns processes would take weeks or months, causing major customer dissatisfaction. And so, the organisation realised a manual solution would not be feasible.
Within 24 hours a digital solution was created using the Kianda app
To act quickly, Gulbenkian Team developed a rapid Kianda returns process.
They customised the process to their organisations unique needs. Most noteworthy, they designed the entire process in just under 24 hours.
Fast action was needed to tackle the disruption from COVID-19.
And it was delivered swiftly, by the Gulbenkian Team.
Despite the disruption COVID-19 has caused on multiple business operations, Gulbenkian took considerable action
Digitalising their ticket returns process has essentially enabled the Foundation to regain control.
But, in a superior way.
By doing so, the organisation has minimised their clients discontent regarding unforeseen cancellations. In addition, they have eased customers by preventing delays in ticket returns.
For the reason that this process was automated, the Foundation could certainly move fast. As a result, they could reduce the impact to their business in this time of hardship.
In the midst of a world-wide catastrophe, we are happy and proud to help our customers overcome such challenges.
To combat business challenges during these turbulent times, business continuity planning is vital.
Including efficient digitalisation strategy in your continuity plan is also equally vital.
Even though the COVID-19 outbreak was unaniticipated, it is imperative to now, act fast.
Businesses have implemented remote working in their contingency plan across the globe
In order to bring the COVID-19 epidemic under control, many office doors have been forced shut.
Government leaders from countries around the world have strongly advised people to work from home.
Following governmental obligations, businesses have implemented remote working in their contingency plan.
However due to the rapid spread of the deadly virus, many organisations have not been prepared. And consequently, many employees are still having to go to work.
Hence why, implementing a remote working strategy, where possible, is important now more than ever.
But, what is hindering companies to work remotely?
Countless employees have been unable to work from home or had to limit their tasks. Simply due to how the operations and business processes are carried out within their organisation.
Using paper-based documents, emails and spreadsheets is not sufficient at a time like this.
Paper processes are generally stored in filing cabinets and folders in many areas. As well, excel sheets are stored in multiple locations. It’s a long process when all three methods need to be involved.
Carrying out business processes using these methods makes remote working difficult to implement. Or worse, impossible to enable.
Communicating and collaborating with different departments can be made very difficult.
For instance, it becomes a hassle when a particular process is taking place in numerous locations with tangible documents.
Therefore, cooperation is ineffective and inefficient.
On the other hand, business process automation has enabled remote working for many. And processes can be completed in a single place, while collaborating.
There is no better time than now to implement business process automation
More and more organisations are adopting digital solutions.
A business continuity plan enables organisations to prepare for potential threats. As a result, they can assemble solutions that will allow them to recover successfully. While also, avoiding repercussions.
Business process automation allows employees to abandon the time-consuming method of using paper-based documents and others. By doing so, employees can essentially work from home as advised.
Allow your business to recover from COVID-19 with agility
Commence your business continuity plan by automating your business processes.
There is no better time than now.
Start your digital transformation journey today
Kianda is a true NO-CODE platform. We empower business users to transform how they carry out business processes on a daily basis.
With workflow software, organisations can implement sustainable initiatives with paperless, digital solutions. Bring agility to your organisation by starting your digital transformation journey today.
Kianda at Ireland eGovernment Awards and Summit 2019
Our CEO Osvaldo Sousa presenting Kianda at the Ireland eGovernment Awards. Certainly, it was a pleasure to introduce the Kianda platform to an audience of government leaders in digital services. This took place on 11 September 2019 in City Hall, Dublin.
“It was fantastic to have the opportunity for us to present Kianda to such a prestigious audience. And talk about how we help organisations to accelerate and simplify their digital journeys with our innovative process automation platform Kianda.” says Osvaldo.
Benefits for public sectors
During, Osvaldo demonstrated use of the Kianda platform, at the Ireland eGovernment Awards giving clear examples of purpose.
Process automation software is a growing platform that can benefit many industries. For instance, the public sector is one that frequently carries out processes that can be easily simplified.
To clarify the simplicity, paper can be eliminated, costs can be reduced and time can be saved.
As a result, less paper means less waste and more organization. Secondly, reducing costs converts into more finances for other business aspects. Finally, more time results in dedicated effort to neglected tasks.
“Often use case of our platform with public sector is online application forms or public queries. These require some sort of background process to get resolved after they are submitted.”
Sometimes, there are issues though. For example, the documents can get lost or forgotten, when travelling from A to B. Consequently, slowing down processes.
Osvaldo states to the audience at the Ireland eGoverment Awards and Summit:
“What Kianda does is that, it transforms these interactions to an entirely digital and traceable process from the beginning until the end. Not just the first online form. This brings huge savings and eliminates inefficiencies for organisations.“
The Ireland eGovernment Awards and Summit, recognise the innovators and forward thinkers. Those, who are pioneering changes and helping deliver better online services on the island of Ireland today.
Kianda is a process automation platform that allows companies like yours to automate and streamline business processes. Easily build online forms and workflows.
To discover how Kianda can help you, request a free demo today!
We look forward to sponsoring in CIF Ireland, Digital Construction Summit 2019 in Dublin, 13th June. Come and talk to us to discover how Kianda can help you. Accelerate your digital construction journey with process automation.
DIGITAL… THE END OF CONSTRUCTION AS WE KNOW IT?
CIF Digicon 2019 will bring together developers, planners, architects, engineers, contractors, and other key stakeholders. That is, in the construction industry. To sum up, it will explore best strategies and solutions to embrace digital transformation. With focus on the road to Construction 4.0.
Digital Process Automation can help you manage construction processes efficiently
Kianda is a digital process automation platform helping companies to undergo digital transformation. Through digital forms and workflows, companies can easily automate and manage their business processes.
Digital process automation is becoming a necessity in many organisations, rather than just a ‘nice to have’. However, a recent Forrester report shows that 22% of companies haven’t begun their Digital Transformation journey.
These organisations still use traditional methods to meet their business goals. As a result, they face many challenges and they get average results in their operations.
If you are one of them, not to worry. There are small, simple steps you can take to start your digital transformation journey.
Organisations who realise the importance of digital business have started to embrace digital transformation. They’ve invested in business technologies that create value for customers and transform their businesses. For instance, they take different approaches to accomplish their goals.
Some struggle and some succeed during their digital transformation journey… However, there are two important things I can’t highlight enough from my years of experience. These are:
1) Success ratio is a lot higher when companies start their digital transformation journey with SMALL STEPS
2) It will be a waste of time and money if people don’t EMBRACE THE CHANGE
New technologies that are agile, easy to use and that can adapt to companies changing needs are ones to look for. So, I’m going to talk about digital process automation technologies. This is one of the core concepts of Digital Transformation.
But what is digital process automation? Why are we so interested in this?
Well, to find that out all the ins and outs of it, let’s start with the basic concept of it.
What is Digital Process Automation?
In easy words, Digital Process Automation is transforming a business process into its optimised digital version.
As an example, take a simple approval process. Perhaps you use papers in folders that are kept on shelves to handle this. Or maybe, you do manual entries into excel spreadsheets when someone approves via email.
On the other hand, there is the digital version of this. To be more clear, a business application, which is made of online forms where users can interact and consult information from anywhere. The approval flow happens in one single place and is managed via end-to-end automation with reminder notifications and reporting dashboards.
The difference between two versions of the same process is that the digital one brings efficiency and most importantly, consistency. It gives easy insights to the data and eliminates the errors. Overall, it provides better user experience.
One of the digital transformation initiatives that digital process automation covers is solving existing business challenges. In addition, integration into company processes and transitioning from a non-digital business into a digital one.
In other words, this is an evolution of business process management (BPM). While managing business processes, integrated automation can optimise and digitalise processes from start to end.
Digital process automation solutions generally provide software platforms under the concept of integrated automation. Not only does it focus on Technology, but also People and Process.
Most employees waste a lot of time searching for data. Sometimes they have to consult multiple systems to answer a simple query. They are not given options other than using emails to manage basic customer queries.
All of these can cause bad reputation, data loss and long resolution times. As a result, this drags productivity down and companies miss out on valuable business opportunities.
Digital process automation helps companies to transition into a Digital Workplace. Consequently, teams can collaborate in a single place. It centralises the data for internal and external processes. As well as that, it frees employees’ time to do more valuable work by removing repetitive, boring tasks.
Some of you might be concerned about the investment you have already done for your IT systems until now. However, you don’t have to give up everything you have invested in to begin your digital transformation journey.
There are ways to make legacy technology easily adaptable to the coming changes. Most new technologies can integrate to your IT systems allowing you to syncronise existing users and data.
In addition, there are low-code and no-code platforms that you can opt for. They are here to lower the costs and enable faster application delivery, allowing you to commence digital transformation smoothly.
Low-code or no-code concept is not only considered for cost reduction. It is for empowering users and accelerating digital transformation journey.
What are the core features of Digital Process Automation?
In today’s digital world, customers are forcing businesses to become more mobile and agile. Businesses must experiment new technologies to meet consumer demand and stay ahead of competition. With these trends, the following factors have become central features of digital businesses:
– Restructuring process workflows
– Automating and streamlining existing business processes
– Focus on data-driven processes
– Focus on the customer experience
Where to use Digital Process Automation?
This is something that I have been asked many times. Where can I use a process automation technology?
Well, you can use it in several places. For example, delivering business applications that require interaction of people, systems and processes.
Examples of digital business processes are:
HR processes to manage onboarding, appraisals, holiday approvals, employee requests;
IT processes such as helpdesk tickets, asset requests, change management;
Finance processes such as budget approvals, project approvals and so on…
The important thing is to define one area that needs your immediate attention when beginning digital transformation. Perhaps it is something due to the challenges you might be facing.
Start with that to experiment new technologies… Map out how it is currently done and how you want it to improve.
According to a Forrester survey, cost reductions and improving productivity are two main reasons for process advancement.
Process development platforms require outsourcing of developers for those without technical knowledge. Therefore, it is important to note the numerous benefits a user-friendly platform has in comparison. For instance, process development platforms are more suitable for non-technical users. Therefore, making it accessible for everyone.
They can help you reduce costs significantly by delivering fast applications. Also engaging your team and keeping knowledge in-house to maintain your business applications will help improve workforce productivity.
It is also worth telling that digital transformation can always help grow a business.
The marketplace is constantly evolving and the competition is getting harder and harder. Many businesses cannot expand simply because they lack digital initiatives.
If you haven’t started your digital transformation journey yet or have started it but aren’t satisfied, it is time to start looking at new technologies to help you boost your business.
ABOUT KIANDA: 5* rated, award winning, digital process automation and business application delivery platform for a greater control and agility. 10 times faster implementation with NO-CODE automation software.
Let us show you with a free customised demo what Kianda can do for you.
Workflow automation software grows as businesses seek more effective ways to carry out business processes.
Modern enterprises have common objectives related to digital transformation. Those commonalities aim to improve productivity and collaboration in their organisations. For instance, adopting new technologies into business operations and company cultures helps organisations to succeed. And, one way to achieve these goals is with workflow automation.
Workflow automation software lacks awareness despite it’s huge benefits to business
Digital transformation journey is the accelerating transformation of business activities, workflows, processes and models. Moreover, it is fully leveraging the changes and opportunities of the latest digital technologies. It is digitizing organisation’s business processes and improving technological foundations. In addition, it involves seamlessly integrating with providers. Resulting in reduced costs and significantly improving customer experiences. Continue reading “Digital Transformation Journey will lead you to success”