Kianda makes digitalisation easier for people, approachable for companies

Kianda-digitalisation-platform

Our COO, Derya Sousa was interviewed by RTE (Radio Television of Ireland) for the Boost My Business feature, showcasing Kianda’s easier approach to digitalisation. Kianda no-code platform helps companies from all over the world to implement digitalisation smoothly. And, without limitations. Moreover, Kianda has played a key role in how many companies adapted to the pandemic. And how those businesses have minimized the impacts of COVID-19.


Digitalisation is ever-growing

More and more companies are undergoing digital transformation in order to improve business operations. However, digitalisation can be a complex process without adequate resources or the correct tools. 

Much of the business process automation platforms out there require some level of coding knowledge. Meaning, only a software developer or somebody with significant coding experience can build and implement a digital system. With that, business users might have to wait months or even years for a new system to be introduced. And in some cases, the digital system may even fail or work improperly

Because of this, digitalisation can be seen as tricky. But, it doesn’t have to be. Kianda no-code platform was built to bridge the gap in the business process automation industry. To make digitalisation easier.

Derya says:

“We had seen the struggle companies go through when it comes to implementing new technologies or new business systems. So, we said there has to be a better way. Not just for ourselves as developers. But, also so people who are not technical could be more hands on in the digitalisation journeys of companies.” 

And that is why Kianda was founded. So that, business users without technical knowledge or coding experience can build and implement new systems. Most importantly, to undergo digitalisation without any barriers. 

As a no-code business process automation platform, Kianda significantly reduces the time it takes to build and implement a new digital system. As well as that, it allows you to deploy rapid digital solutions. That is, much faster than before. 

Digitalisation has been a growing trend for a number of years. However, it became a considerably important need in the last few months. Most notably, digital transformation has been a crucial element in a bid to tackle COVID-19. More specifically, in tackling the challenges businesses have faced and are still facing as a result.


Adapting to the pandemic

Like most businesses, Kianda have faced some issues throughout the duration of COVID-19. Due to uncertainty, many businesses are hesitant to begin digitalisation. This is potentially due to factors relative to the cost of digitalisation. 

Digitalisation is an investment.

Digitalisation requires additional costs, but the benefits are substantially rewarding. A great deal of organisations who have adopted business process automation have realized the advantages and benefits derived. Hence why more companies have sparked an interest and are moving forward with digitalisation.

Simply put, companies are increasingly becoming more interested in digital transformation.

Our team primarily concentrated on providing premium support to our current customers in the early days of the pandemic. More importantly, to help our clients address and overcome challenges. Particularly those related to coronavirus. That is, with the use of Kianda’s no-code business process automation platform.

“Our platform helps businesses to adapt to pandemics or to big changes that might be happening in the market. It helps companies adapt to their operations in a fast and agile way,” says Derya.

Read the full article here.

Business Process Automation Explained (with examples)

business process automation (BPA) explained

Have your teams reached capacity? Business process automation (BPA) is here to help. And is definitely here to stay! Moreover, as COVID-19 appears to be sticking around for much longer than expected, digital transformation through business process automation becomes more urgent.

Rather than a future prospect, shall we say. 

In a matter of weeks and on a global scale, many organisations literally bulldozed into digital transformation. Simply just to implement remote working, to continue business throughout the pandemic.

With that said, in a study conducted by Gartner, 82% of leaders in business will continue allowing employees to work from home, post-crisis. So, even though remote working was initially a last-minute decision for business continuity purposes, it will be considered the norm for many going forward. And business process automation will be key for many to successfully continue remote working strategies.

Today, many digital leaders cannot see how businesses would have survived COVID-19 up until now. That is, without digital technologies like no code business process automation. 

On another note, as the global economy tries to minimize the impact of the epidemic, businesses are finding it difficult to predict supply and demand.

Some strong organisations face weakened demand on the contrary to being market leader’s pre-crisis. On the other hand, some are facing unexpected, plummeting demand. 

Digital transformation and business process automation will play a significant role in the next couple of months. Specifically, a role in how businesses will weather these extreme and unforeseen market shifts. Moreover, optimising business process management (BPM) provides opportunities for businesses to regain control. In particular, automating processes will accelerate productivity for those who are struggling with demand that caught them by surprise.


business process automation (BPA) / business process management (BPM)What is Business Process Automation (BPA)? 

Most people think business process automation “steals their jobs”… But as a matter of fact, BPA actually makes your work-day and overall job easier.  

To simply define, business process automation uses technology to replace manual, repetitive tasks by automating them. The purpose of BPA generally comes down to organisations being able to create more value per work.

Business process automation provides capabilities to take away human intervention from time-consuming, repetitive tasks and automates those laborious tasks. By doing so, employees can then focus on other tasks that require their knowledge, skills and experience. Subsequently, adding more value to business processes. 

Digital leaders like you primarily choose business process automation to correct any inefficiencies caused by current methods. That is, by digitally transforming them to mitigate risk of issues arising.

In other words, BPA allows operations to scale better than before. As a result, organisations can reap benefits derived from automating processes. For example, cost efficiencies and productivity increases. Also, improving employee and customer satisfaction and reducing risk of bottlenecks and delays.

Business process automation can be either a self-contained action to autonomously improve several business processes. Or, it can be part of a much larger movement within business operations.

Types of Business Process Automation (BPA) – BPI, BPE, BPM

    1. Business Process Improvement (BPI) is where a particular process is re-evaluated to see where inefficiencies lie. In particular, it is the analysis, review and improvement of a business process to maximise efficiency. Business analysts, digital innovation leaders or IT specialists might map out a business process. Then, pinpoint any issues, re-design it to a good standard of quality and report on key metrics to see if it has been successful.
    2. Business Process Reengineering (BPR) is quite similar to BPI as it does focus on analysing, reviewing and improving a business process. However, rather than just re-designing the process, BPR actually strips the process to nothing. And, re-builds it from the ground up. Business process reengineering is particularly sought when a company’s goal is to cut cost and improve quality, productivity and profitability. 
    3. Business Process Management (BPM) on the other hand differentiates from BPI and BPR as it is an on-going process, rather a onetime initiative. BPM focuses on continuously improving steps in business processes or else the process as a whole. Automation plays a significant role in improving quality of business process management. Simply, as it speeds up processes, getting work done faster and more efficient.

business process automation eliminates paperIn short, BPA specifically focuses on getting rid of out-dated methods and insufficient systems. And replaces them with a robust business process management system (BPMS). Such as a no code business process automation platform, like the one Kianda offers.

So, if you are like most and feel like spreadsheets, emails and paper are making your job harder, read on. 


3 key benefits of optimizing business processes with an efficient BPMS

Increase valued, productivity and profitability;

The more time it takes for a task to be completed, the more it costs the company. To be clear, employees are being paid for their hours of work. Tedious, time-eating tasks, can be completed at a faster pace with business process automation.

Subsequently, more value is created per work with BPA. And in turn, productivity and profitability goes up. In addition, eliminating boring, repetitive tasks keeps employee’s engaged and motivated. Especially, when they are doing more work that requires their knowledge and skills. That in itself is rewarding.

Minimizes risk of human error; 

Mistakes are easy to make for even the most punctual and smart employees. Certainly, when tasks are carried out manually. Daily repetition almost makes us feel like we are robots completing a task.

For instance, as a HR manager, you might be approving holidays requests manually. Because of this, you can frequently overlook important information. But, with a digital holiday request workflow you don’t need to fear that you have made a mistake. Business process automation reduces our mistakes. Simply, enabling us to do our work efficiently. And without having to second guess ourselves.

Improves employee collaboration; 

BPA enables teams to collaborate in a central place. With remote working becoming more ingrained into our current roles, efficient employee collaboration is key. Emails sent back and forth, spreadsheets being passed around… It is not good enough anymore.

Employee’s need to be able to communicate fast and effective. With Kianda platform, teams can easily do this. As an example, all data is centralized in one place. This allows access to all stakeholders involved in a particular process. Information is just a click away.

automating business process managementAnd that’s not all. Business process automation allows you to eliminate paper in your organisation. This reduces the need for space to store paper documents and equipment (e.g. storage cabinets).

Also, automating business process management assists in audit trails. Digital processes are reliable and easy to track, reinforcing company policies and accountability. Simply because, you can see who did what, when and how. 


Popular use-cases of Business Process Automation

There are many use-cases out there that can be streamlined with a business process automation platform. We’ve compiled a list of processes that our customers have successfully automated with Kianda below. However, if you are struggling to identify a use-case in your organisation, we would love to help! 

Approval Workflows; Budget Approval, Contract Document Approval, Purchase Order (PO) Approval

QHSE Forms; Site Inspections, Incident Reporting, Corrective and Preventive Action (CAPA)

Human Resources (HR); Employee Onboarding, Employee Appraisals, Employee Leave Requests


Why would you want to automate business process management (BPM)?

Digital transformation is not a choice anymore.

In a bid to combat challenges of COVID-19 and to stay in line with competitors, digital transformation is a must have. Up until now, implementing business process automation was considered a competitive advantage. However, remote working is being made mandatory for many organisations worldwide. And BPA goes a long way with aiding remote working strategies.

While some businesses work from home on a short-term basis (until the pandemic eases), multiple enterprises are to continue remote working as an option. 

Although COVID-19 forcefully implemented remote-working, it has had a tremendous shift in the way we all work today. Many business models are under re-construction. Whereby digital transformation will play a centre-stage role. Moreover, a business process management system (BPMS) is essential for organisations to come back to full health. And at a fast pace. That way, they can minimize impact on business caused by the pandemic.

After all, what would we have done without digital technologies these past couple of months?

We are here to help you kick-start your digital transformation journey!

See how Kianda can help you by requesting a free live demo. 

Request your live demo

Related articles:

Remote working: Why digital process automation is the key enabler for working from home

5 Core Business Processes You Should Automate to Increase Agility

Why a digital capital expenditure workflow accelerates budget approvals

Capital Expenditure Workflow Software

Investing in fixed assets has a strong impact on both short and long-term financial standing of a company. Therefore, managing capital expenditure / CapEx approvals requires enormous effort and attention to detail to avoid errors. 

Many organisations hesitate when it comes to investing in new and advanced systems for operational activities. This is simply down to trying to “cut costs” and avoiding spending. Even for good reason.

However, investing in software that allows the capital expenditure approval process to operate effortlessly does wonders. And, this investment actually contributes to less cost. And more profitability in the long-term.

It is critical for businesses to use appropriate guidelines and tools to carry out efficient financial analysis. And subsequently, finance and budget approvals. In other words, capital expense management can be much more expensive and complicated than necessary. That is, when using insufficient systems or methods. 

Capital Expenditure commonly known as CapEx or CAPEX is the expenses needed for businesses to either acquire or maintain their fixed assets. This includes fixed assets such as land, plant, machinery, equipment and so on. 

Operational Expenditure / OpEx on the other hand refers to the funds needed for day-today operations of a business. This might include rent, lighting, inventory and other utilities for instance.

CapEx and OpEx appear to be terms that are frequently confused by people. They both relate to required funds. But, they distinguish between type of expenses.

Some organisations still use outdated financial systems for capital expenditure and budget approvals. Despite being in the digital era with plenty of technological solutions available. What’s more, many are even carrying out budget approvals manually. For example, with spreadsheets, emails, paper-documents and even ledger books. 

Are you one of them?

If so, keep reading and find out how you can digitise your capital expenditure workflow and easily speed up budget approvals!


COVID-19 is accelerating digital transformation

However, with COVID-19 in mind, accelerating digital transformation is becoming the norm. That is, for business survival and to continue to grow throughout these uncertain times.

A recent article by Silicon Republic highlights a significant benefit derived by those who have digitally transformed their business. Moreover, the organisations who have mostly embraced digital business technologies. This competitive advantage simply wins against their competitors. 


Challenges of manual management of capital expenditure approval workflows

Today, many organisations still largely rely on manual methods to carry out CapEx approvals. Unknowingly, they enable the business to fall victim to many potential issues. More clearly, to problems that revolve around the drainage of business resources.

From lost time to lost CapEx requests, organisations tend to look for ways to cope with the issues that arise with manual budget approvals. That is, to compensate for the lack of efficiency. 

Certain issues that often erupt with manual CapEx approvals:

    1. Low visibility and transparency of requests and approvals
    2. High % of errors, duplication of data or missing data
    3. Inaccurate budgeting and forecasting
    4. Unauthorized spending, over-spending and loss of profit
    5. Missed deadlines, projects not being closed and new projects being opened
    6. Inefficiencies and bottlenecks in approvals

What is the meaning of CapEx software?

A capital expenditure workflow software is specially designed to allow the budget approval process to flow quickly and smoothly. And, without incurring any inefficiencies throughout. Capital expenditure software aims to digitse CapEx workflow. It enables businesses to standardize, track and approve requests, all in a single platform. Using an automated capital expenditure workflow helps speed up requests and budgets approvals while aligning with strategic goals.

Digitalising CapEx approvals helps reduce cost, save time, enhance productivity and improve profitability. Overall, a digital capital expenditure process capitalizes on the saying “work smarter, not harder”.

As previously mentioned, manually handling your CapEx approvals is an insufficient method. Additionally, tedious manual work threatens the quality of the process. Not to mention, these challenges unavoidably have knock-on effects on the entire business. 

In short, the adoption and implementation of a potent CapEx approval workflow software is simply to mitigate risks. Particularly, risk associated with a manual capital expenditure workflow.

Replacing your inefficient CapEx approval workflow with a robust workflow software like Kianda will not only tackle challenges above. But, will derive substantial benefits for your organisation.


Benefits of using CapEx software to manage budget approvals

Benefits of CapEx workflow softwareIn order to meet expected end year financials, capital expenditure budgets are set in place. Using CapEx software helps businesses to align with these strategic goals. Simply, by accurately managing capital spending.

With thorough insight into budget approval, it is easier set realistic financial forecasts. And, it is easier to meet and achieve those objectives and goals. Specially in terms of profit and business growth.

Let’s have a look at the benefits of using a business process automation platform for CapEx approvals.

CapEx software minimizes risk of human error

A major driving force to implement an automated capital expenditure solution is to slash risk of manual error. Way too often, mistakes can happen whereby requests and budget approvals are routed in the wrong direction. Because of this, requests can regularly go unanswered. As a result, delays and bottlenecks occur in capital expenditure processes.

Additionally, many projects can easily get lost. So, new projects open while teams are unaware or forgot to close ‘lost’ projects. Before you know it, the previous requests are completely hidden. On the other hand, fixed assets are critical for businesses to operate. As an example, not completing approvals for integral components of a critical production line is dangerous for business. Simply because, it can cause defects and errors in production and operations. 

With a digital capital expenditure workflow, all data is centralized in a single system.  This offers visibility and transparency to all stakeholders involved. As well, you can send automatic notifications and reminder alerts to stakeholders. Simply, so they approve requests on time.

As a result, you will never miss a deadline and you can minimize back-logs in requests. Moreover, completing all CapEx approvals on time allows business to run smoothly. For example, a critical piece of equipment could need maintenance or replacement. So, an employee raises a request. Automating the capital expenditure workflow ensures that this request is sought to. 

Automated workflow assists in providing accurate and realistic financial forecasts

When budget approvals are not completed on time or they simply get lost, it is a difficult process. For instance, it is hard to include their expenses when undergoing capital expenditure budgets. More importantly, this can result in inaccurate representations of capital spending. These capital expenses are not accounted for in budgets and can initiate overspending

Consequently, transparency lacks into the short-term financial standing of the company. And therefore, financial planning and long-term strategic goals become a complex process.

Abandoning manual CapEx approvals and digitally transforming them makes budget approvals seem like a breeze. With higher visibility, business process automation assists in greater control. Particularly over capital spending and budgeting. You can easily track and manage budget approvals. That way you can ensure budgets align with financial plans. And that is without being bombarded with unanticipated expenses. And, or emails with queries.

A digital workflow increases productivity and profitability

Automation increases the pace of routing requests and approvals. Overall, it gets the job done fast and efficiently. Many potential issues can arise throughout capital expenditure approvals when using spreadsheets and emails. Consequently, the process of CapEx approvals pause at many stages. Manual errors in the life cycle of any process drive down productivity.

As well as that, many organisations just accept these faults in their traditional CapEx approval processes. They then end up devoting more time and money to overcome them as they occur. Rather, they could look for a win-win solution. One that avoids negatives and brings positives.

Automating capital expenditure workflows focuses on preventing disturbances in the CapEx request/approval life-cycle. By simply eliminating errors from arising, the process is already much faster than before. Then, preserved time can also be dedicated to completing more budget approvals. That way, a lot more capital expenditure work is being completed rapidly. Ultimately, scaling both productivity and profitability. 

It is time to leave manual re-work behind you by digitally transforming your inefficient capital expenditure approval workflow.


Why you should automate your CapEx approval workflow

invest-for-growth

Investing into a state-of-the-art business process automation platform will help you digitally transform your financial approval processes. For the better!

Hassle free capital expenditure management doesn’t only aim to save time and costs. But, it makes employee work that bit easier and less stressful. Budget approvals and financial analysis require careful consideration. In which, only passes on pressure to employees.

Automating CapEx approvals simply relieves this pressure. Simply by tackling any challenges caused by manual budget approval workflows. Providing an easier method for CapEx approvals is not only beneficial to your employee. But, it is a key contributor to quality in your business processes.

Easing the capital expenditure workflow with digital tools allows employees to pay less attention to “preventing human error”. But, more attention on completing financial approvals with quality in mind. And, at a faster pace.

With CapEx approval software, employees can sharply get their work done. What’s more is that they can do it without feeling strained or burdened.  

Want to see how Kianda can help you? 

Request your live demo today!


Related articles:

How a digital approval process can help you accelerate decision making

https://www.kianda.com/blog/5-key-challenges-of-manual-approval-processes-and-how-you-can-overcome-them/

Relieve administrative burden of employee absence throughout COVID-19

Tackle employee absence and leave requests with an efficient leave management system

Employee absence and leave management without an efficient leave management system is a cumbersome task. That is, when handled across paper-based documents, spreadsheets and emails. 

Using these methods is lengthy, time-consuming and prone to human error.

With that in mind, the spread of COVID-19 has made employee absence management even more agonizing. That is, for administrative staff, HR managers and even employees. And, it is only expected to get worse. 

Leave requests and employee absences spike during COVID-19 Pandemic

employee absent

The global spread of the Coronavirus has amounted huge pressures on professional as well as personal lives.

Many employees face a new working environment with their office in their homes. On the other hand, some employees have had limited options regarding working from home or working at all.

Millions of people across the world have been directly affected by COVID-19 from contracting the deadly virus. Deeming them medically unfit to work, ill-related employee absences have risen. Not to mention, the amount of people waiting to be tested and in self-isolation. Unfortunately, also unable to work. 

In addition, occupational roles that require physical presence cannot implement working from home. Because of this, many workers have had no other choice. But, to avail of annual leave or temporary time-off. That is, under specified circumstances.

For example, many front-line staff depend on childcare facilities in order to go to work. With restrictions in place and no creches or schools open, significant amounts of essential workers had to stay at home. This has created both shortages of staff due to employee absence, as well as a substantial increase of leave requests.

Administrators and HR managers bare with these demands. Simply, as a consequence of employees being directly and indirectly affected by the virus.

On top of these causes of employee absences, there are general leave requests. For example, maternity and paternity leave, bereavement leave, sick leave unrelated to COVID-19 and other leave requests.  

Leave dedicated to holidays or vacations is usually the most common type of annual leave requests. However, with various restrictions across the world, employees are ‘saving’ their annual leave days.

Without a good leave management system, employee absences and leave requests can quickly accumulate, complicating leave management processes.

Leave requests expected to plummet after COVID-19 restrictions are lifted

Worldwide, most mass gatherings, events and holidays have been cancelled. And, regardless, many countries have legally obliged people to stay indoors unless they are out for essential travel. 

With nowhere to go and nobody to see, people have no essential reason to take annual leave for pleasure purposes.

Looking forward to overcoming the Pandemic, employees are optimistic about a sunny getaway before the year is up. This is expected to have a knock-on effect for business operations in two ways.

1) Overflowing of leave requests, giving administrators and HR managers additional paperwork.

2) Shortages of staff if approved, depending on managers approval.

Employers are becoming overwhelmed with possibility of employees submitting leave requests for the same time periods. Hence, it is important to utilise the most appropriate leave management system to efficiently manage employee absences and leave requests.

work overloadTo be specific,  paper-based systems make employee absence and leave requests even more complex.

Also, the deferral of annual leave in bulk will create an additional problem for companies. Of course, if approved. The lack of employees post COVID-19 will inevitably strain business operations. 

 

With a robust leave management system, you can prepare for employee absences. In short, managers can track and monitor the number of employees absences. Simply, to ensure there are enough workers to sustain business.

Digital transformation is reconstructing how companies carry out business processes such as leave requests and overall, management of leave.

In particular, digital transformation can convert leave management from a laborious, painful task, to an easy, efficient digital process. That is, with business process automation tools, such as workflow software.


Streamline employee absence and leave management with digital leave request process

Paper documents and spreadsheets are considerably the main tools used to handle employee absences and leave. While these methods can get the job done, they soak up a great deal of employee time.

Before a leave request even receives approval, administrators need to fill out a form. Then, assign it to several people across other departments. And, manually submitting documents makes collaboration harder to achieve.

It is important for employee absences and leave requests to reach all relevant people involved. And to do so, quickly. Ideally, accepting or approving requests works best when done instantly after receiving them.

However, sometimes this is simply not possible. Managers need to make sure that there are enough employees to sustain business as usual. In addition, using paper forms for annual leave requests or employee absences is certainly not reliable.

Paper documents can easily get lost. The form could have a mistake or wrong information. Or, it could land on the wrong persons desk. Similarly, a digital file could also end up in the wrong folder on a PC or sent to the wrong email address.

Human error is inevitable. You might have highly skilled and intelligent staff, but these are simple and common mistakes that are easy to make.

Because of these issues, the approval process is pro-longed and leave requests can pile up. As a result, the task becomes difficult and confusing. On the other hand, managing leave and absences can be a breeze with an efficient leave management system. 

A manager needs to be in a position to react fast to prevent bottlenecks and delays in approvals. 

Business process automation platform can swiftly transform leave management from a paper-based system to a digital process. With a digital leave management system, employers can better manage employee absences and leave requests. 


Overall benefits of automating management of employee absences and annual leave

These key features of digital employee absence and leave request form will ease the process. Specially for administrators, managers and HR teams. But, that’s not all, there are overall benefits to the efficiency of your business.

1- Customisable dashboards

With customisable built-in dashboard, managers can track and monitor numbers of leave requests and approvals. In short, the dashboard provides a transparent overview of the number of employees absences. As well as staff availing of annual leave. As a result of improved visibility, HR teams and managers can make better decisions when carrying out approvals.  

2- Request modifications

Managers can even request employees to modify their leave request if necessary. The manager might suggest altering the date. This reduces lack of required staff or employee shortages, allowing business operations to sustain.

3- Scheduled reminders

Automated emails are sent to the manager if approvals or rejections are not completed on time. This allows teams to not let any leave requests go unnoticed and prevents delays and a build-up of requests. Because of this, administrators don’t get an uncontrollable overload of work. As well, employees are better satisfied as they are not waiting around for approvals or answers. 

4- Calculate annual leave days

A leave management system automatically calculates employees remaining days of annual leave. Therefore, there is no need for either an employee to keep track of their annual leave days. Managers also don’t need to manually keep a record by tracking, calculating and inputting data into spread sheets and so on. 


Why you should use a workflow software for employee leave management

Managing leave and employee absences using traditional methods is laborious and drains resources such as time, money and technically human resources. By dedicating so much time to this process, it costs your business money that can be saved. 

On the other hand, using workflow software to streamline leave requests and handle employee absences can bring efficiency to your business. All three factors, time, money and human resources can be retained with a digital leave management system. 

The COVID-19 epidemic postponed many holidays and vacations for people around the world. But, normality will return soon. Meaning, employees will be eager to getaway once restrictions are lifted. 


Kianda’s digital leave request form will allow you to eliminate risk of human error and speed up the entire process.

Prepare for your employee’s leave requests and manage employee absences efficiently. Avoid the administrative burden by transforming your employee leave management system with Kianda no-code workflow software. 

Want to see what Kianda can do for you?

Request your live demo today!

 


Derya SousaAuthor: Derya Sousa COO of Kianda Technologies 
Helping companies to operate paperless, delivering custom business applications rapidly with no-code digital process automation platform Kianda.

 

Related articles:

https://www.kianda.com/blog/remote-working-digital-business-process-is-the-key-enabler-for-working-from-home/

Make your holiday request form an easy to manage digital process

 

COVID-19 challenges and how Gulbenkian reduced the impact with digitalisation

Gulbenkian Foundation case study

The COVID-19 outbreak has amounted huge pressures on many organisations.

Gulbenkian Foundation deploys a rapid response system to tackle mass ticket returns with Kianda.

Thousands of tickets to be refunded using Kianda Platform to streamline returns process.

How quickly things change

Currently, we are going through a pandemic that has changed our daily lives like no other event before.

COVID-19 has completely disrupted many aspects of both, our personal and professional lives. Subsequently, many businesses are struggling with operational activities, as this was needless to say, unexpected.

As the disease continues to spread, live event organisers have been cancelling or postponing large gatherings. That is, in order to contain the virus.

Technology conferences to major concerts have all been put on hold until further notice.

Moreover, the list of events that have been cancelled due to the outbreak is growing every day.

Like many other businesses, Calouste Gulbenkian Foundation has faced similar issues. Due to the COVID-19 outbreak, they recently had to cancel many of their concerts and events.

As a result, The Foundation is required to return thousands of tickets to their clients.

Manually managing these returns processes would take weeks or months, causing major customer dissatisfaction. And so, the organisation realised a manual solution would not be feasible.

Within 24 hours a digital solution was created using the Kianda app

Productivity conceptTo act quickly, Gulbenkian Team developed a rapid Kianda returns process.

They customised the process to their organisations unique needs. Most noteworthy, they designed the entire process in just under 24 hours.

Fast action was needed to tackle the disruption from COVID-19.

And it was delivered swiftly, by the Gulbenkian Team. 

Read full case study here


Despite the disruption COVID-19 has caused on multiple business operations, Gulbenkian took considerable action

Digitalising their ticket returns process has essentially enabled the Foundation to regain control.

But, in a superior way.

By doing so, the organisation has minimised their clients discontent regarding unforeseen cancellations. In addition, they have eased customers by preventing delays in ticket returns.

For the reason that this process was automated, the Foundation could certainly move fast. As a result, they could reduce the impact to their business in this time of hardship.

In the midst of a world-wide catastrophe, we are happy and proud to help our customers overcome such challenges.

To combat business challenges during these turbulent times, business continuity planning is vital.

Including efficient digitalisation strategy in your continuity plan is also equally vital.

Even though the COVID-19 outbreak was unaniticipated, it is imperative to now, act fast. 


Businesses have implemented remote working in their contingency plan across the globe
Stop coronavirus

In order to bring the COVID-19 epidemic under control, many office doors have been forced shut. 

Government leaders from countries around the world have strongly advised people to work from home. 

Following governmental obligations, businesses have implemented remote working in their contingency plan.

However due to the rapid spread of the deadly virus, many organisations have not been prepared. And consequently, many employees are still having to go to work.

Hence why, implementing a remote working strategy, where possible, is important now more than ever. 

But, what is hindering companies to work remotely?

Countless employees have been unable to work from home or had to limit their tasks. Simply due to how the operations and business processes are carried out within their organisation.

Using paper-based documents, emails and spreadsheets is not sufficient at a time like this.

Paper processes are generally stored in filing cabinets and folders in many areas. As well, excel sheets are stored in multiple locations. It’s a long process when all three methods need to be involved.

Carrying out business processes using these methods makes remote working difficult to implement. Or worse, impossible to enable. 

Communicating and collaborating with different departments can be made very difficult.

For instance, it becomes a hassle when a particular process is taking place in numerous locations with tangible documents. 

Therefore, cooperation is ineffective and inefficient.

On the other hand, business process automation has enabled remote working for many. And processes can be completed in a single place, while collaborating.


There is no better time than now to implement business process automation

More and more organisations are adopting digital solutions.

A business continuity plan enables organisations to prepare for potential threats. As a result, they can assemble solutions that will allow them to recover successfully. While also, avoiding repercussions.remote working

Business process automation allows employees to abandon the time-consuming method of using paper-based documents and others. By doing so, employees can essentially work from home as advised.

Allow your business to recover from COVID-19 with agility

Commence your business continuity plan by automating your business processes.

There is no better time than now.


Start your digital transformation journey today

Kianda is a true NO-CODE platform. We empower business users to transform how they carry out business processes on a daily basis.

With workflow software, organisations can implement sustainable initiatives with paperless, digital solutions. Bring agility to your organisation by starting your digital transformation journey today. 

Eliminate paper. Reduce costs. Increase Efficiency.

For more info, visit Kianda.com and sign up to our newsletter!


Derya SousaAuthor: Derya Sousa COO of Kianda Technologies 
Helping companies to operate paperless, delivering custom business applications rapidly with no-code digital process automation platform Kianda.

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Kianda at Ireland eGovernment Awards

Osvaldo Sousa - eGovernment Awards
Osvaldo Sousa – Ireland eGovernment Awards

Kianda at Ireland eGovernment Awards and Summit 2019

Our CEO Osvaldo Sousa presenting Kianda at the Ireland eGovernment Awards. Certainly, it was a pleasure to introduce the Kianda platform to an audience of government leaders in digital services. This took place on 11 September 2019 in City Hall, Dublin.

It was fantastic to have the opportunity for us to present Kianda to such a prestigious audience. And talk about how we help organisations to accelerate and simplify their digital journeys with our innovative process automation platform Kianda.” says Osvaldo.

Benefits for public sectors

During, Osvaldo demonstrated use of the Kianda platform, at the Ireland eGovernment Awards giving clear examples of purpose.

Process automation software is a growing platform that can benefit many industries. For instance, the public sector is one that frequently carries out processes that can be easily simplified.

To clarify the simplicity, paper can be eliminated, costs can be reduced and time can be saved. 

As a result, less paper means less waste and more organization. Secondly, reducing costs converts into more finances for other business aspects. Finally, more time results in dedicated effort to neglected tasks.

Often use case of our platform with public sector is online application forms or public queries. These require some sort of background process to get resolved after they are submitted.”

Sometimes, there are issues though. For example, the documents can get lost or forgotten, when travelling from A to B. Consequently, slowing down processes.

Osvaldo states to the audience at the Ireland eGoverment Awards and Summit:

“What Kianda does is that, it transforms these interactions to an entirely digital and traceable process from the beginning until the end. Not just the first online form. This brings huge savings and eliminates inefficiencies for organisations.

The Ireland eGovernment Awards and Summit, recognise the innovators and forward thinkers. Those, who are pioneering changes and helping deliver better online services on the island of Ireland today.


Kianda is a process automation platform that allows companies like yours to automate and streamline business processes. Easily build online forms and workflows.

To discover how Kianda can help you, request a free demo today!

Request a live demo

Digital Construction Process Automation

Digital Construction
Digital Construction Process Automation

CIF Digital Construction Summit 2019

We look forward to sponsoring in CIF Ireland, Digital Construction Summit 2019 in Dublin, 13th June. Come and talk to us to discover how Kianda can help you. Accelerate your digital construction journey with process automation.

DIGITAL… THE END OF CONSTRUCTION AS WE KNOW IT?

CIF Digicon 2019 will bring together developers, planners, architects, engineers, contractors,  and other key stakeholders. That is, in the construction industry. To sum up, it will explore best strategies and solutions to embrace digital transformation. With focus on the road to Construction 4.0.

Digital Process Automation can help you manage construction processes efficiently

Kianda is a digital process automation platform helping companies to undergo digital transformation. Through digital forms and workflows, companies can easily automate and manage their business processes.

Want to see what Kianda can do for you?

Request a live demo

Related Articles:

Case Study – Mercury Engineering Streamlines Project Approval with Kianda Forms and Workflows

https://www.kianda.com/blog/2018/11/06/benefits-of-digital-process-automation-in-construction/

https://www.kianda.com/blog/2019/05/29/according-to-forrester-report-22-of-companies-havent-begun-their-digital-transformation-are-you-one-of-them/

According to Forrester report 22% of companies haven’t begun their digital transformation. Are you one of them?

Osvaldo Sousa - Kianda Technologies

Digital process automation is becoming a necessity in many organisations, rather than just a ‘nice to have’. However, a recent Forrester report shows that 22% of companies haven’t begun their Digital Transformation journey.

These organisations still use traditional methods to meet their business goals. As a result, they face many challenges and they get average results in their operations.

If you are one of them, not to worry. There are small, simple steps you can take to start your digital transformation journey.

Organisations who realise the importance of digital business have started to embrace digital transformation. They’ve invested in business technologies that create value for customers and transform their businesses. For instance, they take different approaches to accomplish their goals.

Some struggle and some succeed during their journey… However, there are two important things I can’t highlight enough from my years of experience. These are:

1) Success ratio is a lot higher when companies start their digital transformation journey with SMALL STEPS

2) It will be a waste of time and money if people don’t EMBRACE THE CHANGE

New technologies that are agile, easy to use and that can adapt to companies changing needs are ones to look for. So, I’m going to talk about digital process automation technologies. This is one of the core concepts of Digital Transformation.

But what is digital process automation? Why are we so interested in this?

Well, to find that out all the ins and outs of it, let’s start with the basic concept of it.

What is Digital Process Automation?

In easy words, Digital Process Automation is transforming a business process into its optimised digital version.

As an example, take a simple approval process.  Perhaps you use papers in folders that are kept on shelves to handle this. Or maybe, you do manual entries into excel spreadsheets when someone approves via email.

On the other hand, there is the digital version of this. To be more clear, a business application, which is made of online forms where users can interact and consult information from anywhere. The approval flow happens in one single place and is managed via end-to-end automation with reminder notifications and reporting dashboards.

The difference between two versions of the same process is that the digital one brings efficiency and most importantly, consistency. It gives easy insights to the data and eliminates the errors. Overall, it provides better user experience.

One of the digital transformation initiatives that digital process automation covers is solving existing business challenges. In addition, integration into company processes and transitioning from a non-digital business into a digital one.

In other words, this is an evolution of business process management (BPM). While managing business processes, integrated automation can optimise and digitalise processes from start to end.

Digital process automation solutions generally provide software platforms under the concept of integrated automation.  Not only does it focus on Technology, but also People and Process.

Workflow management
Process management

Most employees waste a lot of time searching for data. Sometimes they have to  consult multiple systems to answer a simple query. They are not given options other than using emails to manage basic customer queries.

All of these can cause bad reputation, data loss and long resolution times. As a result, this drags productivity down and companies miss out on valuable business opportunities.

Digital process automation helps companies to transition into a Digital Workplace. Consequently, teams can collaborate in a single place. It centralises the data for internal and external processes. As well as that, it frees employees’ time to do more valuable work by removing repetitive, boring tasks.

Some of you might be concerned about the investment you have already done for your IT systems until now. However, you don’t have to give up everything you have invested in to begin your digital transformation journey.

There are ways to make legacy technology easily adaptable to the coming changes. Most new technologies can integrate to your IT systems allowing you to syncronise existing users and data.

In addition, there are low-code and no-code platforms that you can opt for. They are here to lower the costs and enable faster application delivery.

Low-code or no-code concept is not only considered for cost reduction. It is for empowering users and accelerating digital transformation journey.

What are the core features of Digital Process Automation?

In today’s digital world, customers are forcing businesses to become more mobile and agile. Businesses must experiment new technologies to meet consumer demand and stay ahead of competition. With these trends, the following factors have become central features of digital businesses:

– Restructuring process workflows

– Automating and streamlining existing business processes

– Focus on data-driven processes

– Focus on the customer experience

Where to use Digital Process Automation?

This is something that I have been asked many times. Where can I use a process automation technology?

Well, you can use it in several places. For example, delivering business applications that require interaction of people, systems and processes.

Examples of digital business processes are:

HR processes to manage onboarding, appraisals, holiday approvals, employee requests;

IT processes such as helpdesk tickets, asset requests, change management;

Quality processes for incident management, corrective action plans, inspections, document generation;

Finance processes such as budget approvals, project approvals and so on…

The important thing is to define one area that needs your immediate attention, due to the challenges you might be facing.

Start with that to experiment new technologies… Map out how it is currently done and how you want it to improve.

Digital Process Automation ReasonsChart
Source: Forrester’s Q1 2018 Digital Process Automation Survey

According to a Forrester survey, cost reductions and improving productivity are two main reasons for process advancement.

Process development platforms require outsourcing of developers for those without technical knowledge. Therefore, it is important to note the numerous benefits a user-friendly platform has in comparison. For instance, process development platforms are more suitable for non-technical users. Therefore, making it accessible for everyone.

They can help you reduce costs significantly by delivering fast applications. Also engaging your team and keeping knowledge in-house to maintain your business applications will help improve workforce productivity.

It is also worth telling that digital transformation can always help grow a business.

The marketplace is constantly evolving and the competition is getting harder and harder. Many businesses cannot expand simply because they lack digital initiatives.

If you haven’t started your digital transformation journey yet or have started it but aren’t satisfied, it is time to start looking at new technologies to help you boost your business.

Digital Process Automation
Award Winning Digital Process Automation Platform

AUTHOR: Osvaldo Sousa CEO of Kianda Technologies
Digital business process expert  & No-code Platform Innovator

ABOUT KIANDA: 5* rated, award winning, digital process automation and business application delivery platform for a greater control and agility. 10 times faster implementation with NO-CODE  automation software.

Let us show you with a free customised demo what Kianda can do for you.

Request your live demo

 

How Construction Industry Can Benefit From Digital Process Automation

Engineering and Construction industry can benefit with digital transformation

Many organizations such as engineering and construction companies are changing at a rapid pace due to technology. They are experiencing significant digital transformations in several areas. Engineering and construction can benefit by adopting new technologies to carry out business processes.

Digitalising business processes is one of the areas that is supporting companies in improving processes and decreasing costs.

Technology driven innovation for construction has been delivering real benefits to the industry in the recent years.

Certainly, companies who adopt the latest technologies, software innovations, equipment and process automation will most likely succeed.

Digital Process Automation solutions are technologies that help companies run operations, smoothly. For instance, they minimize manual, time-consuming tasks with streamlined processes. As a result, reducing operating costs.

Simply, they handle certain tasks by building online forms and automating workflows. Some examples include capturing data, task assignments and scheduling notifications.

What’s in it for you?

For example, rather than chasing manual project approvals, you can spend more time on valuable commercial relationships. In other words, you can focus more on revenue generating activities.

Inefficient communications should not delay time-sensitive key commercial decisions

manual process

Today many organisations still use excel and email communications to manage processes such as Bid Proposals and Contract Management. They store data in spreadsheets, print and approve manually and communicate via email.

This is mainly due to the lack of technical staff or amount of required time to digitalise such processes. This laborious process can cost companies a lot of time and money when they grow beyond a small sized company.

Especially when companies are dealing with business-critical bid proposals or contracts. Time-sensitive commercial decisions should not be delayed due to manual processes and inefficient communications channels.

Most importantly, losses that are caused by risk and error-prone manual processes should not be ignored.

Certainly, the level of transparency and efficiency that can be achieved via process automation software is compelling. In other words, it can eliminate inefficiencies and become the central point for task approvals and decision making.

New technologies can easily transform any manual processes from paper to digital.

Using new technologies to automate tasks has many long-term benefits from engineering and construction companies.  Simply because they can easily transform manual processes from paper to digital. As a result, companies generate less paper by managing processes online and overall, become more efficient.

Say good-bye to everyday chaos caused by paper piles and manual work in the office or on site.

How construction industry can benefit from digital process automation?

  • Key business decisions can be better made, without any delays.
  • Digital documents / online processes are easier to track and manage.
  • Admin tasks can be automated, meaning more work can be completed on time and budget.
  • Better project and data management.
  • Easier collaboration between people involved in the workflow regardless of where they are.
  • Higher visibility of the progress and smooth analytical reporting.

Construction processes such as:

construction-process-automation

  • Approval to start a project
  • QHSE Management
  • Incident Reporting
  • Bid Proposals
  • Document Control
  • Action plans 
  • Administrative tasks
  • Employee onboarding and induction
    or simply sending automatic notifications on-the-go can all be digitalised and improved. In addition, allowing web and mobile access from any location is important for companies with workers across remote locations.

Clear understanding of company performance

Moreover, process automation solutions bring a very clear understanding of the performance of a company. For instance, detailed analytics and customisable dashboard reports, demonstrate performance. Based on departmental requirements, customising dashboards can help with productivity.

Easy project management for construction companies

To be clear, project information, communication between workers and live monitoring can be centralised in a single place.

Above all, this can be accessed online or offline from anywhere and any device. Workers in the construction industry can benefit a lot with this, considering many projects can be carried out in remote areas.

Finally, new technologies are here to help organisations to quickly spot bottlenecks, make decisions on time and operate efficiently.

Business process automation solutions can help bring quality and standardize processes. Ultimately help them with competitive advantage in business.

process-management-engineering

Read Case Study: How Mercury Engineering streamlined project approval process, enhancing compliance and agility with Kianda forms and workflows.

Irish Engineering company introduced Kianda to simplify and improve their project approval process called “Authority Matrix”…

Learn more about digital process automation solution that can help you achieve greater outcomes, eliminate in-efficiencies for construction and engineering.

Request your live demo today!

About Author:
Osvaldo Sousa – Digital process automation innovator with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.

No-code Tools for Digital Transformation

No-code-tools-for-digital-transformation
No-code-tools-for-digital-transformation

“All employees can help drive change, not just those with technical skills.

Our vision is to put people in the driving seat of digital transformation whether they have technical skills or not” says Osvaldo Sousa – Kianda Founder.

Read more on Record Technology Magazine.

Kianda is a no-code business process automation platform. We embower companies to digital transform operations.

Let us show you with a free customised demo what Kianda can do for you.

Request your live demo today!

Per Diem Approval Workflow

Per-Diem-Request-Dashboard

Per Diem expenses can include different forms of costs for an employee related to business activities. In short, it focuses on the cost for an employee to take a business trip. Overall, it helps businesses to gain better control over expense management.

Purpose of Per Diem and expense management

Expense management is simply put in place so that employees don’t need to keep a paper record of their expenses. In addition, per diem processes reduce the administrative burden on financial teams.

For instance, employees don’t need to keep a track record of multiple receipts. As well, it removes the need for these expenses to be checked and reimbursed.

The most common Per Diem expenses include overnight accommodation, daily meals and other travel expenses. In general, these are the typical expenses for a business traveler.

As a result of providing daily allowances, there is better control over business finances. Due to gaining superior control, managers can predict financial costs for the business.

Using an online form to automate the per diem process will reduce the hassle of manually performing the task.

Digital forms improve the Per Diem processEmployee receipt records for expense management

Increasingly, companies are adopting digital solutions to streamline Per Diem approvals. Online forms for expense management allows the process to become completely paperless.

As a result, the entire process can be rapidly completed.

Kianda platform offers a per diem template so that users can scale up expense management at a faster pace. Traditionally, managers would manually carry out this process across paper-documents and spreadsheets.

On the other hand, managing business processes digitally reduces the amount of time a task would normally take. In addition, it saves costs and increases efficiency. Simply due to process automation.


Expense management using a digital form

Per Diem Approval workflow includes employees providing the travel plan. Following that, the manager either approves or rejects the travel expense. This is based on a simple calculation of per diem amount, multiplied by a number of days.

With this simple workflow template you can set per diem allowance rates based on the location in a standard way. When an employee starts a request form,  rates can easily be calculated. Further, they are then submitted, avoiding any errors or misunderstandings.

In this sample template, an employee has the option to request only Per Diem, Travel or both. To begin, the procedure starts with the employee initiating the process. And they do this by entering personal information and travel details.

The system automatically calculates rates based on the location and number of days. Once the employee submits the request, a manager approves or rejects. Finally, the flow continues with Travel team or Payroll team.

This template comes with with Per Diem request Dashboard for reporting. Alternatively with Kianda, a single dashboard for all their approval tasks can be configured for managers to overview.

As a result, they can easily monitor what is waiting for their approval and what has been approved. Most noteworthy, they can do so with full visibility of the progress of each request.

Streamline your organisation’s per diem expense management and eliminate the errors and achieve consistency.


Kianda is a NO-CODE business process automation platform. We empower business users to accelerate innovation through digital transformation.

Want to see what Kianda can do for you?

Request your live demo


Related articles:

Change Request Process

Travel Request Form

Change Request Process

Change request form template

Is your organisation managing change request forms with emails, sheets and paper?

Does it cause difficulties when tracking change requests, approvals, the status and storing this information online?

Transforming your change request form into a digital process with workflow software will not only will save you time and paper. But also, you will have full visibility of the process. As a result, your team can collaborate in a more efficient way.

A change request is a documented proposal for an alteration to any configuration item, product or a complete system. In project management, a change request regularly emerges. That is, when the customer has specific needs. For instance, an expansion or modification to the agreed-upon deliverables for a project.

In this template we gathered business rules, steps and fields. They are commonly used in organisations when managing a change request workflow.

Someone who is documenting or reporting the procedure starts the request. A user or a group who is responsible for the approval of change request gets notified. They then decide whether Change Approval Board (CAB) meeting should be scheduled. In the same workflow, schedule, review and implementation are all managed step by step. Business rules and actions allow you to have a clear definition of your change strategy and risk assessment.

IT Helpdesk collaboration

In addition, this change request template can be used together with IT Support Helpdesk. For example, a ticket raised by an end user via IT Helpdesk workflow, may require a change in a project or a system. In this case, to facilitate the flow, two processes can be connected together. Depending on the outcome of the first process, it can let one process start after another. Also, you can carry the information between processes.

Many benefits of automating change request processes:

    1. Achieve faster deployment times and lower the risks associated with the changes.
    2. Have a standard way of handling and storing the information related to the process.
    3. Avoid unnecessary email communications and paper work.
    4. As a result, digital processes will bring productivity with faster resolution times. Also, efficiency for auditing and reporting purposes.

Start your digital transformation today!

Reduce time and increase productivity with workflow software. Automate your change request management process with Kianda workflow software.

Kianda is a NO-CODE workflow software that empowers business users to accelerate digital innovation. For more info, visit Kianda.com or our blog for the latest news and articles.


Let us show you with a free customised demo what Kianda can do for you.

Request a live demo today!

More IT Service Desk Solutions

Cyber Security Incident Response

4 good reasons to automate your travel and expense management

mobile expense management system
mobile expense management system

Still managing Employee Travel and Expenses manually, with paper receipts, spreadsheets and emails?

Then you must consider not only time and money you are wasting. But also, inconsistency and error-prone results your business might be exposed to.

Process automation can help eliminate issues like these and let you focus on productivity. That is, without worrying about the typical difficulties of manual processes. With an automated travel and expense management solution, submission, approvals, and auditing can be a lot easier. Continue reading “4 good reasons to automate your travel and expense management”

How you can streamline a HR Employee Onboarding Process

HR onboarding system help
HR onboarding system

HR employee onboarding process takes up a large amount of time of a HR department. It has many aspects to consider that make it a lengthy process. For example, paperwork to process, approvals to set up, documents to gather, training to provide, appraisal meetings to organise and so on. Tasks to be carried out involve not only HR department but also other departments. In short, HR deals with compliance. On the other hand, IT deals with how to get equipment up and running and managers with expectations. Sometimes tasks need to be carried in parallel, sometimes one after another. Continue reading “How you can streamline a HR Employee Onboarding Process”

Why every business can benefit from workflow automation software

Workflow automation software grows as businesses seek more effective ways to carry out business processes.

Modern enterprises have common objectives related to digital transformation. Those commonalities aim to improve productivity and collaboration in their organisations. For instance, adopting new technologies into business operations and company cultures helps organisations to succeed. And, one way to achieve these goals is through business process automation.

Workflow automation software lacks awareness despite it’s huge benefits to business

Enterprises still seem to be somehow in a catch-up mode when it comes to digital transformation. In despite of all the available latest technologies, innovations, mobile solutions, AI’s. Continue reading “Why every business can benefit from workflow automation software”