Managing Quality Control Through an Effective Corrective Action Plan

Quality control corrective action plan
Quality control corrective action plan

All quality engineers and compliance managers face the need to correct some part of their process or quality management system from time to time.

Many businesses regardless of their industry, face increased regulatory pressures. As a result, internal quality initiatives require companies to take a more proactive approach to their corrective action processes.

This might be because of a fault in a product or component and it requires a form of remedial action to put right.

It is necessary that corrective action is taken with regard to currently manufactured products. For instance, a product recall could be a step forward to resolve any issues.

This is an example of how an effective corrective action plan can help in quality assurance. But, what is it and how do you implement one?

What is an action plan for corrective procedures?

Corrective action examples are things like changing existing work processes or improving a component on the production line, for instance.

Quality is assured before shipping to customers with better in-house testing. As well as that, a list of corrective actions for if anything goes wrong during a construction project.

Quality control procedure
Quality control procedure

A corrective action report is arranged by a quality control team when quality may be compromised. For instance, upturn in warranty returns, product failures or non-conformance all emphasize the need for a report to be gathered.

This is to ensure that future failings are minimized or ideally, gone away completely.

What should be included when thinking about corrective action planning?

Without a good understanding of the root cause of any failure, you should not try to correct the quality issue.

Unless you have collected data on non-conformance reporting and generated a log, accuracy is impossible. In other words, the corrective action procedure scope you come up with won’t address all of the quality issues.

The absence of the correct non-conformance reporting might allow you to fix one problem. However, it won’t address another one. So, your new quality system won’t be very useful in the long run.

Until you have identified the root cause of corrective action, your QHSE workflows will end up being interrupted. As a result, the entire process will slow down.

How Corrective Action and Preventive Action (CAPA) can help

When it comes to corrective and preventive action, a CAPA system can be vital.

A corrective action plan that will work needs to investigate faults properly. Subsequently, quality will improve in processes like design, manufacturing, on-site operations and so on.

You can think of a CAPA system as one that diagnoses faults and then creates a corrective action procedure for each of those faults.

Of course, it is possible to go about this work in a number of ways.

Generally, CAPA requires expertise from a range of people within an organization to come up with a working, corrective and preventative action.

Some people rely on spreadsheets to manage inputs from many departments while some focus on QHSE workflows.

On the other hand, others focus on incident reporting guidelines along with corrective action procedures.

A workflow software can simplify the approach to CAPA quality. In addition, it can reduce burden by turning the processes into digital forms and workflows.

The truth of the matter is, some approaches to CAPA can become complicated and may create quality issues.

To put it simply, such an approach can be hard to manage. However, a digital business workflow software is an easy solution to CAPA quality. For instance, it can reduce the administrative burden by changing the processes into digital workflows.

What does it do and what advantages will such workflow software offer your quality assurance teams?

Benefits of digital CAPA workflow
Benefits of digital CAPA workflow

Continuous Improvement in CAPA Quality

To come up with a corrective action process for each of your production failures or non-conformities on site, you need to sort large amounts of data.

Commonly, the larger the organisation and the more product lines it has, the more difficult such a task is.

Action plans can make your quality issues worse if your quality management process isn’t greatly accurate.

Therefore, investing in a workflow software system that assists in process management is so useful.

Make the improvements last

Using a workflow software platform to carry out incident reporting, helps to craft suitable corrective action processes. From this, you will start to see all of the additional factors.

Reduce risks and admin tasks

Certainly using a paperless incident reporting workflow helps everybody involved. For instance, communicating in the most up-to-date manner.

Software can help track defaults, highlighting particular areas of processes. Moreover, this helps identify why and when these faults occur.

For example, you may alter your incident reporting guidelines after studying the visuals a digital platform as such. After that, you can quickly see which suppliers’ components have been used in a product failure. Further, allowing you to identify the root cause of the problem.

Collaborate effectively with all your office and on-site teams 

Investing in a workflow software platform like Kianda, will allow your entire organisation to continuously improve. Assign tasks and controls and track them using an easy workflow.

For example, it would allow technical sales representatives in the field, not just quality engineers at your head office. In addition, input data in an incident report to also consider customer’s views. This is something that a typical CAPA system can’t handle.

This means that to fully consider when and how fixes might occur, widening the corrective action procedure scope would be necessary.

Reliable reporting and tracking

Corrective action plan process
Corrective action plan process

In addition, business process automation software that offers quality management also allows you to inspect quality performance analytics.

You can use this to fully monitor the production conditions where system failings occur. For instance, which production operatives see the most returns.

Indeed, any quality management software worthy of the name should be flexible. In the same vein, to help maintain and improve quality, the platform should fully link with your back-end systems.

As such, establishing the root cause of corrective action is only one part of what digital quality management software offers.

It can lead to greater efficiencies, not just with in-house quality processes, such as delivering better customer satisfaction. As you learn more about potential issues, you can focus on enhancing production processes.

In other words, you can improve collaboration in your organisation as well as improve decision making for managers. All of this can be achieved by automating your core business processes and updating document management activities.

Further Reasons to Invest In A Digital Quality System

Increased regulatory pressures many industries to implement proactive corrective and preventive action processes.

If you are not investing in software that enables this to function properly, then your competitors are more than likely ahead of the game.

Today’s technology tools can work smoothly with your existing processes without needing big investments.

Furthermore, quality software of this type can link with all of the other apps and software systems you are currently using.

Quality audit process
Quality audit process

Automating CAPA quality means being able to produce data for national, regional and global regulatory inspectors as well as those all-important ISO auditors.

Not only will deploying one reduce audit times and time spent on gathering your findings but it will decrease business risks by helping you to identify the right preventive action to take every time.


Kianda is a workflow automation platform that allows companies like yours to automate and streamline quality management processes via easily built online forms and workflows.

To discover how Kianda can help you start your free trial today!

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About Author:
Osvaldo Sousa – Digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.

4 Great Reasons to Streamline New Hire Onboarding Process for Aviation

Aviation New Hire Onboarding

There are many aviation recruitment agencies available to help you hire the qualified talent within the industry. However, the real challenge starts when it comes to planning for what comes next. And this is effective induction and onboarding process of each new hire.

Planning an effective hiring process is not easy and has its own unique challenges. Automation and effective management has become important when hiring. Simply put, hiring hundreds of employees can get messy. That is, when handled manually.

Airlines conduct business right across the globe. Because of this, it can be challenging to plan and monitor operations.

In addition, employee onboarding doesn’t come alone. As well, it comes with off-boarding, which seeks the same level of attention from you. Both of these human-centric processes require extra care and attention in detail.

How efficient is your new hire onboarding process? 

Mark Lapidus, CEO of Amedeo states:

Airlines are exploring how advances in technology can assist from a customer relationship/sales point of view. But, also help improve operational efficiencies and reduce costs”.

In the Aviation Industry Leadership Report from KPMG.

It is time to welcome new hires paperless and hassle-free

Whether your organisation is a small local airline or a large international one, leveraging new technologies is essential. That is, to ensure operational process quality. As well, efficiency is crucial to fulfilling ambition in aviation.

Here is what happens when onboarding process is manually and poorly done:

New hire won’t engage, won’t feel connected. You don’t provide impressive pre-start communication to the new hire. First impression matters. If the new hire spends his/her first day by reading not very appealing company policies and procedures, they will not feel engaged at all.

Manual and repetitive tasks, for each employee such as sending contracts, collecting background checklists and references can be time consuming. More clearly, handling tasks with email or paper communications makes it impossible to manage hiring large numbers. So, don’t rely on your memory. Most noteworthy, making sure each hire gets the attention they seek is extremely important.

Decreased office staff productivity and team morale will lead to frustration from managers and leaders if the tasks are not completed in time, new hire set up is delayed.

The process is prone to errors, which can lead to misunderstandings about overall company culture and how processes are handled. Preparing an induction checklist and keeping it on the shelf is not enough. An automated process flow that you can make sure each individual that is involved complete their tasks on time and give you full visibility.

Here is why you should streamline employee onboarding and off-boarding process:

1. Increased productivity

How can you free-up time for the real value work? By eliminating repetitive and manual tasks that take up a lot of time and resources for each hire. Airlines that understand the true cost of productivity can make good use of technologies. By doing so, they can give themselves more in-house control of their solutions and give employees flexibility.

One of the latest process management technologies such as Kianda Forms will enable you to easily automate these time-consuming tasks step by step. You will be able to assign tasks to each department, schedule operations and send automated notifications to assignees so that you have peace of mind.

2. Talent oriented results

With an efficient and properly planned process, the new hires will effectively be onboarded in the process. A successful onboarding program will equip new hires with the tools, and system access they will need to succeed in their new jobs on time. Crew members, pilots, technicians, managers no matter what their role is, they will have the resources needed to become a fully engaged and culturally aware member of their team.

3. Say goodbye to paper documents

We all know now how important it is to reduce our impact to the environment. Wouldn’t it be great if we could manage the whole process of onboarding paperless? Kianda Forms allows all documents to be uploaded to the data source of your choice and signed off by employees with a digital signature feature even before they start. All policy documents can be provided to the new hire and managers can track if they read it or not. Knowing what applicable compliance regulations, standard operating procedures relate to your organisation protect the company and the employee for the long run.

4. Fewer risks and more transparency

Benefits of effective employee onboarding are more than just informing the employee about organisational systems. Onboarding can help the employee and the organisation in the long run through reduced risks and turnaround times. And, reducing the frustrations and misunderstandings a poorly managed onboarding can cause.

Read – How an aviation company streamlined their Employee Onboarding process with Kianda Forms

If you are planning to streamline your organisation’s new hire onboarding and induction process and reduce the time and money you spend on this, talk to us.

Discover how Kianda can allow you to achieve great results and take your operations to the next level within Aviation industry.


Derya SousaAuthor: Derya Sousa COO of Kianda Technologies 
Helping companies to operate paperless, delivering custom business applications rapidly with no-code digital process automation platform Kianda.

Kianda is a business process automation platform that allows companies to digitalise and streamline their processes with easily built online forms and workflows.

Related articles:

How to optimise Per Diem Management for Aviation

Employee Onboarding Process

How I moved invoicing from spreadsheets to a few clicks in under 24 hours

Easy invoicing solution
Easy invoicing

Start-ups and small to medium size companies will love what I am about to tell about easy invoicing.

Is month-end invoicing a huge source of stress for you?

Checking the calculations, daily rates, customer addresses and so on is time consuming. Instead, you could be doing something more valuable like spending more time with your family. Or, cleaning your car which has become unbearable lately.

If you are lost in spreadsheets every month, struggling to remember accounts of last month, you are not the only one. Inconsistency on your invoice numbers and descriptions due to the lack of visibility and automation is very common. In other words, errors like these are inevitable as a result of being human. And, of course trying to prioritise a million things at the same time.

Maybe you are planning to look for accounting solutions but you are just getting started. Alternatively, you can’t afford an accountant or you have started long ago but prefer to keep accounting internally. Or, if you are like me, you are outsourcing your accounting but prefer to prepare customer invoices yourself. After all, it is crucial for any business to have visibility of their cash flow.

I have just the solution for you; Invoicing software solution

This is how I automated my month-end invoicing in just a half day using Kianda BPM (process management and automation platform) from invoice generation to automated customer follow-ups.

1- Design a simple form to capture invoice details and generate a PDF

Starting with Kianda is easy. For instance, designing a new online form could take only a few minutes, one or two steps you are good to go.

In Kianda NO-CODE designer, anyone can develop workflow solutions. You simply drag and drop fields from a predefined menu to your new form. Fields like ‘Invoice Date’, ‘Invoice Due Date’, ‘Customer PO’, ‘Reference number’, ‘List of customers’ and more. Once you select a customer, all the details of the customer such as address details, email and daily rate get all pre-populated into fields without you worrying if they are correct or not.

The good thing is that you don’t need to have a data source for this, you can manage all of this within Kianda process automation platform.

You can also design your invoice template with your logo, address, and invoice details directly within Microsoft Word, then use it as your base template to generate your invoice.

2- Send automated emails to your customers as elegant as you wish

Wouldn’t it be more professional, if you send your invoices from an automated email to your customers? You can put together an email template in Kianda and re-use as many times as you wish. As a result, you save tons of time on writing the same emails every month.

With a click of a button, you can send your invoices attached to these email templates to your customers.

3- Dashboards for review and follow-up

Kianda comes with easy-to-customise dashboards, where you can see invoicing lists and documents attached to each of them. You can view monthly cashflows, year-end totals, filter these by a customer or by unpaid invoices and more. Kianda can remind you when an invoice is due so that you don’t get your follow-ups delayed. It can even do automated follow-ups for the unpaid invoices on your behalf.

This will give you a full control of your accounts with maximum flexibility and without spending much of your resources.

4- Now you are operating like a million-dollar business

Organising financials even at the early stages will always be an advantage. For instance, when things start moving faster than you expect, you will regret not taking this as serious as you should have.

Depending on your business, you will decide what’s the best system for you. If spreadsheets method works for you, then go for it. If you want to use technology to keep track of your financial activity then start with an automated workflow solution like Kianda. In a very short time, your easy invoicing process will be set up.

Even though you are a small company there is nothing to stop you from operating like a million-dollar business.

workflow automation success
Workflow automation success

You will be able to automate not only invoicing but many other simple or complex tasks. Some you might be doing manually such as Time-keeping, PO request, Expense claims, and Customer support queries. With minimum time investment, you can easily organize your financials.

Contact me today, I would be more than happy to talk to you and give you a quick demo of what you can do with Kianda BPM.