Why Leaders Seek Quality Management Systems to Ensure Compliance

Quality management system

Quality management systems are widely used to ensure compliance. A quality management system is a set of integrated business processes. To deliver quality in the production process, organisations use integrated business processes.

A viable QMS (Quality Management System) should reflect the organisations’ vision, goals and objectives.

Why do quality leaders seek a viable QMS to ensure compliance?

Manager are pressured to implement quality management processes. Reason being, are the following:

1- Compliance with existing laws,
2- Compliance with standards of production, and
3- Developing a quality conscious culture.

Today, leaders use technology and systems to improve data analysis. They use it to make informed decisions. In doing so, ensuring quality in the production process.

Furthermore, the organisation workforce strive now more than ever, to transform goals and objectives into resources and policies. Consequently, the policies help every employee to follow standard operating procedures.

Above all, the quality management standard ISO 9001, advocates for strong leadership that impacts a quality-driven culture.

6 core elements to consider to improve quality management

Alignment of people, financial resources, and technology is a good combination to ensure that quality is maintained in production life-cycle.

Meanwhile, here are 6 core elements that you should consider to improve quality management:

1- Data Management is a technique to maintain quality.

Presence of real time data can go a long way. This can earn a company enormous profit. Further, modern organizations ensure compliance using quality management systems to manage data.

Moreover, long-term data management techniques can predict high profitability, good customer relations, efficiencies and consistency in product quality.

Certainly, to ensure there is effective quality control, you must hunt data to implement.

With the help of a quality management software, you can address data collection, disposal methods, data management and analysis.

2- Achieving customer satisfaction with product quality

The primary goal of QMS is to ensure that quality objectives are met. The process involves describing product quality and setting up measuring tools.

Consequently, organisations should try to establish monitoring systems that can show if customer satisfaction is achieved.

3- Establishing a customer-mindful culture

Quality objectives are a tested and satisfied requirement of QMS. They are laid down to define strategic goals that will help achieve quality goals. In other words, objectives address the link between customer expectation and specific measurable goals.

So, quality leaders should lead employees in establishing a customer-mindful culture. Therefore, to deliver quality goods and services, a company should address gaps such as staff training requirements, inadequate resources and use of over-aged data.

4- Continuous improvement of quality controls across departments

An organisation should improve its data and its production methods. As a result, this will help to learn current trends and incorporate them into its production method.

To maintain a culture of quality, you should lead by being responsible, respecting the set quality standards and being accountable.

To design successful organisation processes, you should define a culture of clear documentation and improve quality controls across departments, for instance.

5- Communication and sharing of knowledge for the success of QMS

Reliable record keeping is essential for the success of QMS. 

A quality-driven organisation ensures evidence-based data and a clear channel of communication. 

To retain all supporting evidence, an organisation should look for digital quality management solutions. As a result, this will maintain transparent record keeping. 

6- Defining organisational structure 

A quality management system can ensure compliance by defining hierarchical order in an organisation. By doing so, the system should show what every employee is expected to do. 


Automating Your QMS

All businesses are starting to adopt technology in various processes, more and more. To compete fairly, you should shun away from the error-prone and cumbersome systems as these can increase risks and cost you money.

Using papers or Excel sheets to store your data  can complicated and prone to errors. Not to mention, it is also expensive to maintain in the long run.

Why should you as well endorse digital QMS?

Organisations are looking to save costs and time by adopting quality management software. They simplify tasks. As a result, they save resources that can be used in other areas.

When looking for a viable digital system, you should focus on something that addresses your organisation’s business needs.

The system should be flexible, so that users can create digital processes via forms, workflows, fields, business rules and reports. The users should easily mould and shape it to fit business processes. By doing so, the organisation can use it to the best of their ability.

Here are several benefits your organisation will bring in from a digital QMS:

Digital QMS

Cloud Deployment

Technologies now allow you to move your business to cloud. In other words, this enables an organisation to store data in the cloud. Above all, it is time efficient and cost-effective.

Compliance to quality standards is necessary for every organisation. Therefore, companies should put some form of a system in place. In this way, it will help them manage and track quality.

With a cloud-based solution, companies can verify that all processes are accessible to everyone. Also, that they comply to industrial standards by instinct.

Continuous Employee Training

Human resource is the most vibrant resource in an organisation. Therefore, for consistency in quality, employees must for example, be trained continuously to adapt to changes in the market.

Once they are trained, the next big thing is motivating them to meet deadlines. Policies and procedures constantly change. It is wise to maintain highly trained staff who efficiently complete their tasks.

Improved Risk Management

With real time data, it is easier to identify potential threats that can affect your organisation. Using a digital process management system as such, managers can give tasks to employees and monitor their progress in respect to the timing.

Customer feedback is wisely used in making future business decisions.

When complaints emerge, notifications are sent to respective employees to inform them to take corrective action. Taking the best approach to risk assessment can help determine critical events from non-critical events. In this regard, prioritizing critical.

Efficient Reporting

Lack of organised data can make it daunting to account for primary activities. Above all, organisations receive loads of information every day. This is challenging to analyse manually. With the help of a digital quality system, one can report on any department within the system and thanks to that, make more meaningful information.

Furthermore, a digital QMS gives you all the features needed to abandon stressful and tedious manual tasks. All your documents are stored safely and ready when you are.

To conclude, a cloud-based system can be used as your digital QMS. Allowing you to create workflow apps and better quality management processes.

In case you need an efficient QMS to manage your quality processes, visit our website to learn more: kianda.com

 

About Author:
Osvaldo Sousa – Digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.


Quality management apps

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Managing Quality Control Through an Effective Corrective Action Plan

Managing Quality Control Through an Effective Corrective Action Plan

Quality control corrective action plan
Quality control corrective action plan

All quality engineers and compliance managers face the need to correct some part of their process or quality management system from time to time.

Many businesses regardless of their industry, face increased regulatory pressures. As a result, internal quality initiatives require companies to take a more proactive approach to their corrective action processes.

This might be because of a fault in a product or component and it requires a form of remedial action to put right.

It is necessary that corrective action is taken with regard to currently manufactured products. For instance, a product recall could be a step forward to resolve any issues.

This is an example of how an effective corrective action plan can help in quality assurance. But, what is it and how do you implement one?

What is an action plan for corrective procedures?

Corrective action examples are things like changing existing work processes or improving a component on the production line, for instance.

Quality is assured before shipping to customers with better in-house testing. As well as that, a list of corrective actions for if anything goes wrong during a construction project.

Quality control procedure
Quality control procedure

A corrective action report is arranged by a quality control team when quality may be compromised. For instance, upturn in warranty returns, product failures or non-conformance all emphasize the need for a report to be gathered.

This is to ensure that future failings are minimized or ideally, gone away completely.

What should be included when thinking about corrective action planning?

Without a good understanding of the root cause of any failure, you should not try to correct the quality issue.

Unless you have collected data on non-conformance reporting and generated a log, accuracy is impossible. In other words, the corrective action procedure scope you come up with won’t address all of the quality issues.

The absence of the correct non-conformance reporting might allow you to fix one problem. However, it won’t address another one. So, your new quality system won’t be very useful in the long run.

Until you have identified the root cause of corrective action, your QHSE workflows will end up being interrupted. As a result, the entire process will slow down.

How Corrective Action and Preventive Action (CAPA) can help

When it comes to corrective and preventive action, a CAPA system can be vital.

A corrective action plan that will work needs to investigate faults properly. Subsequently, quality will improve in processes like design, manufacturing, on-site operations and so on.

You can think of a CAPA system as one that diagnoses faults and then creates a corrective action procedure for each of those faults.

Of course, it is possible to go about this work in a number of ways.

Generally, CAPA requires expertise from a range of people within an organization to come up with a working, corrective and preventative action.

Some people rely on spreadsheets to manage inputs from many departments while some focus on QHSE workflows.

On the other hand, others focus on incident reporting guidelines along with corrective action procedures.

A workflow software can simplify the approach to CAPA quality. In addition, it can reduce burden by turning the processes into digital forms and workflows.

The truth of the matter is, some approaches to CAPA can become complicated and may create quality issues.

To put it simply, such an approach can be hard to manage. However, a digital business workflow software is an easy solution to CAPA quality. For instance, it can reduce the administrative burden by changing the processes into digital workflows.

What does it do and what advantages will such workflow software offer your quality assurance teams?

Benefits of digital CAPA workflow
Benefits of digital CAPA workflow

Continuous Improvement in CAPA Quality

To come up with a corrective action process for each of your production failures or non-conformities on site, you need to sort large amounts of data.

Commonly, the larger the organisation and the more product lines it has, the more difficult such a task is.

Action plans can make your quality issues worse if your quality management process isn’t greatly accurate.

Therefore, investing in a workflow software system that assists in process management is so useful.

Make the improvements last

Using a workflow software platform to carry out incident reporting, helps to craft suitable corrective action processes. From this, you will start to see all of the additional factors.

Reduce risks and admin tasks

Certainly using a paperless incident reporting workflow helps everybody involved. For instance, communicating in the most up-to-date manner.

Software can help track defaults, highlighting particular areas of processes. Moreover, this helps identify why and when these faults occur.

For example, you may alter your incident reporting guidelines after studying the visuals a digital platform as such. After that, you can quickly see which suppliers’ components have been used in a product failure. Further, allowing you to identify the root cause of the problem.

Collaborate effectively with all your office and on-site teams 

Investing in a workflow software platform like Kianda, will allow your entire organisation to continuously improve. Assign tasks and controls and track them using an easy workflow.

For example, it would allow technical sales representatives in the field, not just quality engineers at your head office. In addition, input data in an incident report to also consider customer’s views. This is something that a typical CAPA system can’t handle.

This means that to fully consider when and how fixes might occur, widening the corrective action procedure scope would be necessary.

Reliable reporting and tracking

Corrective action plan process
Corrective action plan process

In addition, business process automation software that offers quality management also allows you to inspect quality performance analytics.

You can use this to fully monitor the production conditions where system failings occur. For instance, which production operatives see the most returns.

Indeed, any quality management software worthy of the name should be flexible. In the same vein, to help maintain and improve quality, the platform should fully link with your back-end systems.

As such, establishing the root cause of corrective action is only one part of what digital quality management software offers.

It can lead to greater efficiencies, not just with in-house quality processes, such as delivering better customer satisfaction. As you learn more about potential issues, you can focus on enhancing production processes.

In other words, you can improve collaboration in your organisation as well as improve decision making for managers. All of this can be achieved by automating your core business processes and updating document management activities.

Further Reasons to Invest In A Digital Quality System

Increased regulatory pressures many industries to implement proactive corrective and preventive action processes.

If you are not investing in software that enables this to function properly, then your competitors are more than likely ahead of the game.

Today’s technology tools can work smoothly with your existing processes without needing big investments.

Furthermore, quality software of this type can link with all of the other apps and software systems you are currently using.

Quality audit process
Quality audit process

Automating CAPA quality means being able to produce data for national, regional and global regulatory inspectors as well as those all-important ISO auditors.

Not only will deploying one reduce audit times and time spent on gathering your findings but it will decrease business risks by helping you to identify the right preventive action to take every time.


Kianda is a workflow automation platform that allows companies like yours to automate and streamline quality management processes via easily built online forms and workflows.

To discover how Kianda can help you start your free trial today!

Start your free trial

About Author:
Osvaldo Sousa – Digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.

Digital incident reporting in construction can save lives

Digital construction

Digital advances in the construction industry

Digital construction is becoming far more ingrained in the built environment. For instance, the use of digital incident reports are becoming popular. In fact, business process automation is at the forefront of streamlined processes.

Many departments in organisations use QHSE workflows and approvals. For example, procurement teams issuing purchase orders or design teams automating steps to approve drawings. Also, quality control teams managing inspections and tests.

Health and safety lends itself well to automated business processes. Good catch practice forms can significantly improve through automation. For example, digital forms can record incidents and near misses more accurately.

Safety and the construction industry

Certainly, construction is a high-risk industry. Furthermore, busy sites are full of potential hazards.

Over the past two decades, there has been many safety improvements for construction companies.  For instance, legislation and better construction methods are key factors. In addition, health and safety management systems have increased.

Implementing digital QHSE workflows

Today, more and more companies are going digital.  Automated systems and workflow software is on the rise. Therefore, adoption will allow you to keep up with competitors. As well, it displays current safety practices in your company.

Incident reporting guidelines and procedure

Traditionally, incident reporting was reactive and tended to use only past incidents as review basis. A phone call, meeting and note in the accident book might have been the only way to record incidents. Clearly, this isn’t a secure method for health and safety quality control.

In organisations, there are industry standard reporting guidelines to manage health and safety. One of the common features of industry guidance is to ‘Plan, Do, Check, Act’. An automated process can complete this for construction incident reporting.

Construction incident reporting tools

Standard incident reporting procedures normally involve specific incident reporting tools such as a form to fill in. Also including, a process to follow to escalate the incident to management, depending on the severity.

Digital workflow and process automation result in reduced process failure. For instance, there is less reliance on employees to take positive action. For example, making phone calls and sending emails.

Legislation and incident reporting

Legislation can vary from country to country, but generally places a duty of care upon those working in construction. That is to say, it manages the health and safety for themselves and for those around them, so far as it is reasonable.

More information on this can be found on the relevant government website for your region.

There are numerous regulations that you must be aware of. For example, lifting operations, control of hazardous substances or incident reporting guidelines. With online forms and QHSE workflows, legislation compliance can be automated.

Companies thinking ahead use business process automation for effective audits of construction sites. For example, compliance with laws, regulations and good industry practice. As a result, strengths and opportunities emerge, identifying room for improvement. Changes can then be made for better health, safety and quality on construction sites. Also, it can highlight areas that raise concern, to urge corrective action.

Why is your safety incident reporting procedure important?

Incident reporting workflow and procedure is incredibly important to any construction business. That is, from an ethical, statutory and profit point of view. Accidents are bad for business. Almost all clients will ask for accident history when tendering for any work.

Without an incident reporting system, it is harder to learn from past mistakes. More importantly, to make changes that avoid recurrence. This would be viewed as a negative in any accident investigations.

incident reporting system
Incident reporting system

Identifying Trends

The ‘Check’ stage is recommended when managing health and safety. This involves performance measurement, investigating accidents, incidents and near misses. Therefore, an incident reporting workflow needs to be in place. Simply put, to capture details for escalation to appropriate managers, incidents need to be reported.

The procedure must also be able to identify trends. For example, minor hand injuries may not require serious escalation. However, larger numbers of minor hand injuries could signal a worrying trend and is investigated to spot a pattern.

What could happen if your safety incident reporting procedure isn’t working?

Many countries have strict rules on the reporting of incidents. For example, the U.K. has Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013. Ireland has Safety, Health and Welfare at Work (Reporting of Accidents and Dangerous Occurrences) Regulations 2016. Further, the U.S. has the Occupational Safety and Health Act of 1970 where reporting is detailed in Section 8.

Regulations set out minimum reporting timelines for specified injuries, dangerous occurrences and occupational diseases. Therefore, a safety reporting process is critical. Reason being, it ensures that these issues are captured and reported in the statutory timescales.

Kianda software is easily tailored to meet specific laws and regulations. As well as that, it is prepared to adapt to any changes in legislation, as they occur.

An example of an incident report required by these regulations would be if a scaffolding collapsed in Ireland. It must be reported to the Health and Safety Authority in ten days, or risk prosecution. On the other hand, in the U.K., an incident such as this would need to be reported immediately.

Inefficiencies and inaccuracy in safety reporting can be fatal.

According to the Health and Safety Authority, in 2019 a total of 46 deaths occurred within the workplace with 12 people on constructions sites alone.

“Construction workers engage in many activities that may expose them to hazards, such as falling from a height, unguarded machinery or being struck by construction equipment”

Incident reporting should be prioritized and consistent with every incident. Accordingly, this will reduce the number of accidents in the work-place.

Fatalities must be reported and even near-misses so that workers can implement different and new methods. In doing so, the likelihood of an accident in the future will decrease.

Penalties

Reporting a reportable occurrence is a legal obligation. And penalties are given to those who choose to ignore this. Consequently, there can be custodial prison sentences for the responsible person or persons and a large fine for the business.

Learning from incidents reduces the risk of recurrence (and the severity if they do reoccur). Also, it is key to keeping workers safe and incident free. This in turn contributes to keeping a business profitable and successful.

incident reporting software
Incident reporting software

Why use digital workflows to manage incident reporting?

Digital workflow software can be used to implement incident reporting forms. Simply, an online form is used to ease the reporting of incidents, providing visibility to management. Along with that, key metrics related to the number of near misses and incidents are obtained.

It should also collect information about why incidents may have happened. Then suggestions on how to prevent recurrence.

Effective use of an incident reporting form can reduce the time it takes for people to report incidents. Additionally it will reduce additional paperwork. As well, track actions that have been identified to prevent incidents recurring.

It also allows for a high standard of quality control by setting mandatory fields for data input.

Management information and monitoring

Management can view weekly, monthly and yearly overviews of performance via dashboards. Meaning, decisions can be targeted at reducing the risk of future incidents.

A track record of the steps that have been taken is provided. This demonstrates a company’s efforts to improve their health and safety record.

By reviewing health and safety performance, lessons can be learned and shared through several mediums. For example, additional training, purchase of new equipment or a review of approved sub-contractors.

Implementing effective construction incident systems

The end users of the system must be considered when implementing the systems, as well as those in the management chain. Barriers to reporting should be minimised. Further, employees should be trained and able to submit forms online or offline along with easily capturing incident data.

Software for construction processes
Software for construction processes

Good practices

Effective incident reporting systems have a focus on near miss reporting and good practices. Near misses are useful for looking at close calls where someone has been lucky. With that said, essentially putting steps in place will ensure that luck does not play a part in people’s future safety.

An example of an incident report that involves pro-active management is good practices. This is looking at what goes well and providing feedback to the teams to improve morale and belief in health and safety. Also, allowing for these good practices to be distributed to other teams.

Kianda is a software platform that allows companies like yours to automate and streamline business processes. For example, incident reporting via easily built online forms and workflows.

Start your free trial today at www.kianda.com

About Author:
Osvaldo Sousa – Digital process automation expert with almost two decades of experience in information technologies. He is the CEO/Co-founder of Kianda Technologies.

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https://www.kianda.com/blog/2018/11/06/benefits-of-digital-process-automation-in-construction/

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