Primera Air, a member of the Primera Travel Group, offers flights from North and Central Europe to 70 destinations, with a rapid growth in the market and over 500 employees across administration offices in Iceland, Denmark and Latvia.
Primera Air engaged with Kianda Technologies to explore ways to streamline their complex employee onboarding process. Being an international organisation with offices across the globe, most of Primera Air’s processes like onboarding, involve several departments and regions. Manually managing each onboarding process and maintaining up-to-date employee information were causing major challenges due to the lack of visibility around approvals and difficulties in identifying process bottlenecks.
Primera Air wanted to move from time-consuming manual methods to easy-to-track digital workflows for their onboarding and most of the office related paper processes. They were looking to reduce repetitive tasks and onboard new staff quickly.
“We, at Primera Air, prior to using Kianda were looking for a solution that would be able to provide us ways to implement a sophisticated onboarding process which involved a necessity for functionality that we, at that point, did not have."
recalls Renats Valiahmetovs, Production System Administrator
Initially, they started using Kianda for their employee onboarding process in which departments, approvals, tasks and data source connections were involved. Kianda offered a solution that integrates into the company’s existing SharePoint environment and other systems. Streamlining of this process flow and task management, have reduced significantly time and resource requirements in their organisation and now new hires have everything they need to do their job while HR and IT admins free up time to do higher value work.
“At the beginning of our partnership Kianda team spent a great effort getting to know our company and our needs" says Zane Zelenina, Software Specialist. Following a successful first implementation, Primera Air moved their other processes into Kianda. “Since then Kianda team has helped us to significantly improve our on-/off-boarding process and move other various processes, like vacation requests and business trips, from the previous solution to Kianda. Our company has benefitted from, not needing to manage separate licenses for users inside Kianda, automated on-/off-boarding processes involving external partner and digitalizing most of the office related paper processes".
In Primera Air like in many other businesses, requirements evolve, operations change, existing processes need adjustments to meet these changes. With Kianda’s intuitive and easy-to-use NO-CODE process development interface, Primera Air team can now easily adjust and update processes.
Airlines / Aviation
Manually managing time and resource-intensive operational processes, maintaining up-to-date data and lack of visibility of the progress of multiple approvals were major challenges.
Primera Air wanted to move from time-consuming manual methods to easy to track digital workflows for their onboarding process and most of the other office related paper processes.
“Our users now can easily amend the existing processes and forms, receive an email notification saying what has been changed in the process. Our process designers now can establish processes more efficiently by, reducing the design time by duplicating objects inside the process, saving effort on managing permissions by setting synchronization between Kianda groups and Active Directory or SharePoint groups, easy connections between the Kianda app and SQL or Oracle databases.”
Kianda enabled Primera Air to create and deploy an integrated solution that empowers its growing mobile workforce and make the most of the company’s existing IT investments in SharePoint, saving on development time and costs.
“We are happy with the results Kianda has delivered and having them always on the reach and deliver when needed is a huge game changer for us. We are currently continuing to work with Kianda on improving the existing processes and on launching the offline forms for pilots and cabin crew on their mobile devices.”
Zane Zelenina Software Specialist (for SharePoint and Office 365), Primera Air
“When we learned of Kianda and went over the possibilities of what can be done with it, there was most of what we already had implemented over the timespan of our SharePoint site development, which was, of course, a great first impression.
In conclusion, we are happy with the decision to switch to Kianda, not only because of the additional functionality that we did not have before but also because of a very professional attitude and performance of Kianda support team, which we find is a great added value to the app itself.”
Renats Valiahmetovs Production System Administrator, Primera Air