COVID-19 challenges and how Gulbenkian reduced the impact with digitalisation
The COVID-19 outbreak has amounted huge pressures on many organisations. Gulbenkian Foundation found themselves as one of those organisations. As a result of mass ticket cancelletations, Gulbenkian had to refund thousands of tickets. Using Kianda Platform, the Foundation deployed a rapid returns system to streamline the ticket returns process. How quickly things change Currently, the