A recent Forrester report shows that 22% of companies haven’t begun their digital transformation journey.
These organisations still use traditional methods to meet their business goals. As a result, they face many challenges and they get average results in their operations.
If you are one of them, not to worry. There are simple and small steps you can take to start your journey slowly but steadily.
Organisations who have realised the importance of digital business have started to embrace digital transformation. They’ve invested in business technologies that create value for customers and transform their businesses. They take different approaches to accomplish their digital transformation goals.
Some struggle and some succeed during their journey… However there are two important things I can’t highlight enough from my years of experience. These are:
1) Success ratio is a lot higher when companies start their digital journey with SMALL STEPS
2) It will be a waste of time and money if people don’t EMBRACE THE CHANGE
New technologies that are agile, easy to use and that can adapt to companies changing needs are the ones to look for. Digital Process Automation technologies are what I will be talking about. This is one of the core concepts of Digital Transformation.
But what is digital process automation? Why are we so interested in this?
Well, to find that out all the ins and outs of it, let’s start with the basic concept of it.
What is Digital Process Automation?
In easy words, transforming a business process into its optimised digital version is called Digital Process Automation.
As an example, take a simple approval process. To handle this, perhaps you use papers in folders that are kept in the shelves or perhaps you do manual entries into an excel spreadsheets when someone approves via email.
Digital version of this is a business application that is made of forms where users can access from anywhere to interact and consult information. The approval flow happens on a single place. It is managed via end-to-end automation with reminder notifications and reporting dashboards.
The difference between two versions of the same process is that digital one brings efficiency and most importantly consistency to the process. It gives easy insights to the data and eliminates the errors. Overall it provides better user experience with online forms, automated reminders and so on.
Some of the digital transformation initiatives that digital process automation covers are: using technology to solve existing business challenges, integration of new technology into company processes and transitioning from a non-digital business into a digital one.
In other words, this is an evolution of business process management (BPM). While managing business processes introducing integrated automation to optimize and digitalise processes from start to end.
Digital process automation solutions generally provide software platforms under the concept of integrated automation that not only focuses on Technology but also People and Process.
Most employees waste a lot of time searching for data. Sometimes to answer a simple query, they have to consult multiple systems. They are not given any other option rather than using emails to manage basic customer queries.
All of these can easily cause bad reputation, data loss and long resolution times. This drags down the productivity and companies miss out on valuable business opportunities.
A digital process automation technology helps companies to transition into a Digital Workplace by helping teams collaborate in a single place. It centralises the data for internal and external processes. Frees employees’ time to do more valuable work by simply removing repetitive boring tasks.
Some of you might be concerned about the investment you might have already done for your IT systems up until today. The good thing is that you don’t have to give up everything you have invested to start improving things.
There are ways to make legacy technology agile to make it easier to adapt to the coming changes. Most of the new technologies can integrate to your IT systems so that you can syncronise your existing users and data.
In addition, there are low-code and no-code platforms that you can opt for. They are here to lower the costs and enable faster application delivery.
Low-code or no-code concept is not only considered for cost reduction. It is for empowering users and accelerating digital transformation journey.
What are the core features of Digital Process Automation?
In today’s digital world, customers are forcing businesses to become more mobile and agile. Businesses must rapidly experiment new technologies to meet consumer demand and stay ahead of competition. With these trends, the following factors have become central features of digital businesses:
– Restructuring process workflows
– Automating and streamlining existing business processes
– Focus on data-driven processes
– Focus on the customer experience
Where to use Digital Process Automation?
This is something that I have been asked many times. Where can I use a process automation technology?
Well you can use it in several places. It can be for delivering any business applications that require interaction of people, systems and processes.
Examples of digital business processes are:
HR processes to manage onboarding, appraisals, holiday approvals, employee requests;
IT processes such as helpdesk tickets, asset requests, change management;
Quality processes for incident management, corrective action plans, inspections, document generation;
Finance processes such as budget approvals, project approvals and so on…
The important thing here is to define one area that needs your immediate attention due to the challenges you might be facing. Start with that to experiment new technologies… Map out how it is done currently. How you would like it to improve.
Two main reasons behind companies process improvement efforts are firstly cost reduction and secondly improve worker productivity according to a Forrester survey.
It is important to highlight here again that user friendly process development platforms that don’t require extensive technical knowledge can bring you a lot more benefits than the ones that require outsourcing of developers.
They can help you reduce costs significantly by fast delivering applications. Also engaging your team, keeping knowledge in-house to maintain your business applications will help improve workforce productivity.
It is also worth telling that digital business can always help grow a business. The marketplace is constantly evolving and the competition is getting harder and harder. Many businesses cannot expand just because they lack digital initiatives.
If you haven’t started your digital journey yet or have started but not satisfied, it is time to start looking at new technologies to help you boost your business.
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