COVID-19 pandemic that started in January 2020, has changed our daily lives globally like no other event before. It has completely disrupted many aspects of both, our personal and professional lives. Subsequently, many businesses have been struggling with operational activities, as this was needless to say, unexpected.
As the disease continues to spread, live event organizers have had to cancel or postpone large gatherings in order to contain the virus. Technology conferences to major concerts have all been put on hold.
Like many other businesses, Calouste Gulbenkian Foundation had faced similar issues. Due to the COVID-19 outbreak, they had to cancel many of their concerts and events. As a result, The Foundation was required to return thousands of tickets. Manually managing these returns processes would take weeks or months and would result in customer dissatisfaction. Therefore, the organisation realized that a manual returns solution would not be feasible and that a digital solution was needed.
Kianda Platform as an agile solution, is highly suitable and flexible for creating customised business applications.
To act quickly, Gulbenkian Team developed a rapid Kianda returns process customised to their unique needs.
Impressively, the entire returns process was built in under 24 hours. It took the team one week in total to develop, integrate, test and deploy the new returns process. A traditional approach to development would have taken at least 12 weeks.
Using Kianda platform has enabled Calouste Gulbenkian Foundation to implement a digital returns process at a fast pace. As a result, communication and collaboration has improved and clients have successfully been updated.
Certainly, the Foundation could respond fast and reduce the impact to their business through these turbulent times.
Kianda has been a huge success in our company. It has given us the ability to automate our processes in a simple way, from start to end and integrate our workflows with applications and systems that our organization uses.
From the simplicity of how we design forms, to the way we can use rules, it allows us to create workflows rapidly.
Organisation Manager at Gulbenkian Foundation
The Foundation has been using Kianda Platform for almost 3 years. Since onboarding, they have transformed nearly 80 different processes into applications, including their innovative returns process.
Automating manual tasks and streamlining their day-to-day operations provided them cost savings and productivity increases. In addition, digital solutions have reduced the need for paper-based documents, promoting sustainability internally.
The Calouste Gulbenkian Foundation is a Portuguese institution dedicated to the promotion of the arts, philanthropy, science, and education, established in 1956 and employs more than 500 people.