Simplify IT processes and gain transparency and control.
Stay in control over your IT processes with prebuilt workflow templates
In an IT department you probably use several business processes every day. You may go through the same steps each time you need to resolve an incident, prepare for a new hire, or a user requests a software.
Stressed colleagues, increased costs, duplicated work and long waiting times are just some of the problems that these processes can create, if they are not handled efficiently. Templates below are designed to help you address these issues, give you control and bring efficiency while allowing you to customise them in-house as per your organisation’s fast changing needs.
✔ IT Support / Helpdesk
Increase satisfaction and improve response times! IT Support template simplifies end-user support with an automated workflow. It allows you to resolve helpdesk tickets quickly and efficiently by automating routine tasks and providing transparency. Reporting dashboard that comes with it enables IT support team to track, prioritize, and solve support tickets rapidly.
✔ Cyber Security Incident Response
Detect and investigate security incidents accurately! When organisations implement right strategies to cope with security incidents affecting them internally or directly their customers, they achieve faster detection and investigation. This template will allow you distinguish, manage, record and analyse security warnings or incidents to ensure you are prepared for the next time.
✔ Change Request
By automating change request process you will operate with faster approval and deployment times. Avoid unnecessary email communications and paper work while lowering the risks associated to the change implementation. With a standard way of handling and storing the information related to this process, reporting and auditing will be easier to manage.
Why should you digitise your approval processes?
Learn how to overcome challenges of manual approval processes with digital approval workflows.
Human Resources
Manage your approval workflows promptly on your mobile, tablet or desktop. Automating your approval processes allows you to easily respond to requests, sign and approve on the go, without delays.
Quality Case Management
Digital approval processes allow you to respond to requests in a timely manner. With automated notifications and visual dashboards you can ensure all requests are sought to, without missing a deadline.
IT Service Desk
Automation speeds up approval processes, enabling faster and better outcomes. Steamlining workflows improves visibility and transparency into approvals, accelerating decision making.
Accelerate digitalisation to
deliver an impact today
can help accelerate your digital transformation journey.
Gain control over your IT processes
Kianda IT workflow templates are designed to help you bring efficiency and customise in-house as per your organisation’s fast changing needs.
IT Support / Helpdesk
IT Support template simplifies end-user support by allowing you to resolve helpdesk tickets quickly and efficiently by automating routine tasks and providing transparency.
Reporting dashboard that comes with it enables IT support team to track, prioritize, and solve support tickets rapidly.
Cyber Security Incident Response
When organisations implement right strategies to cope with security incidents affecting them internally or directly their customers, they achieve faster detection and investigation.
This template will allow you distinguish, manage, record and analyse security warnings or incidents to ensure you are prepared for the next time.
Change Request
Avoid unnecessary email communications and paper work while lowering the risks associated to the change implementation.
With a standard way of handling and storing the information related to this process, reporting and auditing will be easier to manage.
Why digitise your approval processes?
Learn how to overcome challenges of manual approval processes with digital approval workflows.
Human Resources
Manage approval workflows promptly on your mobile, tablet or desktop. Automating approval processes allows you to easily respond to requests, sign and approve on the go, without delays.
Quality Case Management
Digital approval processes allow you to respond to requests in a timely manner. With automated notifications and visual dashboards you can ensure you won't miss deadlines.
IT Service Desk
Streamlining workflows with automation speeds up approvals, improves visibility and transparency and accelerates decision making, enabling faster and better outcomes.
Accelerate digitalisation to deliver an impact today
Want to know how Kianda no-code business process automation platform can help accelerate your digital transformation journey.
