COVID-19 challenges and how Gulbenkian reduced the impact with digitalisation

Gulbenkian Foundation case study

The COVID-19 outbreak has amounted huge pressures on many organisations.

Gulbenkian Foundation deploys a rapid response system to tackle mass ticket returns with Kianda.

Thousands of tickets to be refunded using Kianda Platform to streamline returns process.

How quickly things change

Currently, we are going through a pandemic that has changed our daily lives like no other event before.

COVID-19 has completely disrupted many aspects of both, our personal and professional lives. Subsequently, many businesses are struggling with operational activities, as this was needless to say, unexpected.

As the disease continues to spread, live event organisers have been cancelling or postponing large gatherings. That is, in order to contain the virus.

Technology conferences to major concerts have all been put on hold until further notice.

Moreover, the list of events that have been cancelled due to the outbreak is growing every day.

Like many other businesses, Calouste Gulbenkian Foundation has faced similar issues. Due to the COVID-19 outbreak, they recently had to cancel many of their concerts and events.

As a result, The Foundation is required to return thousands of tickets to their clients.

Manually managing these returns processes would take weeks or months, causing major customer dissatisfaction. And so, the organisation realised a manual solution would not be feasible.

Within 24 hours a digital solution was created using the Kianda app

Productivity conceptTo act quickly, Gulbenkian Team developed a rapid Kianda returns process.

They customised the process to their organisations unique needs. Most noteworthy, they designed the entire process in just under 24 hours.

Fast action was needed to tackle the disruption from COVID-19.

And it was delivered swiftly, by the Gulbenkian Team. 

Read full case study here


Despite the disruption COVID-19 has caused on multiple business operations, Gulbenkian took considerable action

Digitalising their ticket returns process has essentially enabled the Foundation to regain control.

But, in a superior way.

By doing so, the organisation has minimised their clients discontent regarding unforeseen cancellations. In addition, they have eased customers by preventing delays in ticket returns.

For the reason that this process was automated, the Foundation could certainly move fast. As a result, they could reduce the impact to their business in this time of hardship.

In the midst of a world-wide catastrophe, we are happy and proud to help our customers overcome such challenges.

To combat business challenges during these turbulent times, business continuity planning is vital.

Including efficient digitalisation strategy in your continuity plan is also equally vital.

Even though the COVID-19 outbreak was unaniticipated, it is imperative to now, act fast. 


Businesses have implemented remote working in their contingency plan across the globe
Stop coronavirus

In order to bring the COVID-19 epidemic under control, many office doors have been forced shut. 

Government leaders from countries around the world have strongly advised people to work from home. 

Following governmental obligations, businesses have implemented remote working in their contingency plan.

However due to the rapid spread of the deadly virus, many organisations have not been prepared. And consequently, many employees are still having to go to work.

Hence why, implementing a remote working strategy, where possible, is important now more than ever. 

But, what is hindering companies to work remotely?

Countless employees have been unable to work from home or had to limit their tasks. Simply due to how the operations and business processes are carried out within their organisation.

Using paper-based documents, emails and spreadsheets is not sufficient at a time like this.

Paper processes are generally stored in filing cabinets and folders in many areas. As well, excel sheets are stored in multiple locations. It’s a long process when all three methods need to be involved.

Carrying out business processes using these methods makes remote working difficult to implement. Or worse, impossible to enable. 

Communicating and collaborating with different departments can be made very difficult.

For instance, it becomes a hassle when a particular process is taking place in numerous locations with tangible documents. 

Therefore, cooperation is ineffective and inefficient.

On the other hand, business process automation has enabled remote working for many. And processes can be completed in a single place, while collaborating.


There is no better time than now to implement business process automation

More and more organisations are adopting digital solutions.

A business continuity plan enables organisations to prepare for potential threats. As a result, they can assemble solutions that will allow them to recover successfully. While also, avoiding repercussions.remote working

Business process automation allows employees to abandon the time-consuming method of using paper-based documents and others. By doing so, employees can essentially work from home as advised.

Allow your business to recover from COVID-19 with agility

Commence your business continuity plan by automating your business processes.

There is no better time than now.


Start your digital transformation journey today

Kianda is a true NO-CODE platform. We empower business users to transform how they carry out business processes on a daily basis.

With workflow software, organisations can implement sustainable initiatives with paperless, digital solutions. Bring agility to your organisation by starting your digital transformation journey today. 

Eliminate paper. Reduce costs. Increase Efficiency.

For more info, visit Kianda.com and sign up to our newsletter!


Derya SousaAuthor: Derya Sousa COO of Kianda Technologies 
Helping companies to operate paperless, delivering custom business applications rapidly with no-code digital process automation platform Kianda.

To discover how Kianda can help you, start your free trial today!

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